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Genesys Support Engineer Jobs (NOW HIRING)

Baylor Scott & White Health

Genesys Engineer

Dallas, TX · On-site

$68.80K - $93K/yr

Position Summary The Genesys Engineer resource is responsible for leading and coordinating day-to ... Oversee Day-to-Day (D2D) support activities for contact center operations. * Ensure operational ...

Baylor Scott & White Health

Genesys Engineer

Dallas, TX · On-site

$68.80K - $93K/yr

Position Summary The Genesys Engineer resource is responsible for leading and coordinating day-to ... Oversee Day-to-Day (D2D) support activities for contact center operations. * Ensure operational ...

Telus Digital

$113.45K - $133.47K/yr

Location and Flexibility Our Solution Engineer / Developer - Genesys Cloud CX will be based ... Support CI/CD processes, environment promotion, and release activities to ensure reliable and ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our ... Support large implementations of the Genesys product suite * Daily operations and maintenance ...

KACE

Genesys Admin

El Paso, TX · On-site

Genesys Engineer Location: El Paso, Texas Security Clearance: Public Trust Clearance Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside ...

KACE

Genesys Admin

El Paso, TX

Genesys Engineer Location: El Paso, Texas Security Clearance: Public Trust Clearance Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call ... Genesys Cloud CX: Developer Certification * Genesys Cloud CX: Quality Management Certification

Prophecy Technologies

Genesys Cloud Voice Engineer

Chicago, IL · On-site

$57.50 - $76.75/hr

Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing ... Required Skills: * 5+ years of experience in voice engineering with a focus on Genesys Cloud ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...

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How much do genesys support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for genesys support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Genesys Support Engineer job?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the key skills and qualifications needed to thrive in the Genesys Support Engineer position, and why are they important?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.
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Genesys Support Engineer jobs near you

Overseas Contractor

Futran Tech Solutions Pvt. Ltd.

New York, NY • On-site

$61.50 - $84.25/hr

Full-time

Posted 26 days ago

Job description

Job Description
We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities
Genesys Preferred qualifications
Cloud CX3
Genesys Architect experience
Call Flow build experience
Data Tables and Call routing in Genesys Experience
WFM experience in Genesys nice to have
Genesys Developer Data actions experience best practices
Genesys IVR development experience
DTMF
Genesys dialog engine bots
Genesys Participant data familiarization
Data Actions development experience
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations nice to have
Genesys Chat experience Build support

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