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Genesys Support Engineer Jobs (NOW HIRING)

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Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our ... Support large implementations of the Genesys product suite * Daily operations and maintenance ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call ... Genesys Cloud CX: Developer Certification * Genesys Cloud CX: Quality Management Certification

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

NWN.ai. Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design ... Support migration activities from legacy contact center platforms to Genesys Cloud, including ...

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How much do genesys support engineer jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for genesys support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support Engineer position, and why are they important?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

What is a Genesys Support Engineer job?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.

More about Genesys Support Engineer jobs
What states have the most Genesys Support Engineer jobs? States with the most job openings for Genesys Support Engineer jobs include:
What job categories do people searching Genesys Support Engineer jobs look for? The top searched job categories for Genesys Support Engineer jobs are:
Genesys Support Engineer jobs near you
Infographic showing various Genesys Support Engineer job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior CCaaS Production Support Engineer

Delan Associates, Inc

Minnetonka Mills, MN • On-site

Full-time

Posted 4 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)

Minnetonka Mills, MN (Onsite)

Must-Have Skills (Senior CCaaS Production Support Engineer)

* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone

* Production Support & L2/L3 Support for enterprise contact center platforms

* Incident Management & Major Incident Response

* Root Cause Analysis (RCA) and Problem Management

* Troubleshooting call flows, routing, IVR, voice, and contact center services

* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)

* Contact Center Integrations (APIs, authentication, routing, voice services)

* Platform Monitoring & Operational Support

* Production Deployments & Change Management

* Knowledge Base, Runbooks & Operational Documentation

* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams

* On-call Production Support and outage management

* ITSM Tools (ServiceNow, Jira, Remedy or similar)

* Strong Communication & Stakeholder Management

Preferred Skills

* Pindrop integration/support

* SIP, VoIP, WebRTC, Telephony concepts

* REST APIs and JSON

* Cloud platforms (AWS preferred for Amazon Connect)

* Performance monitoring and operational analytics

* ITIL Foundation / Incident & Problem Management knowledge