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Genesys Support Engineer Jobs (NOW HIRING)

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Genesys Engineer

OR · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

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Genesys Engineer

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

This role will closely interact with both Field & Support Engineering aligning strategic objectives ... Acts as the Lead Engineer for Genesys implementation and upgrade projects * Preform project and ...

Fortune Global Solutions, LLC

Genesys Engineer

San Antonio, TX · On-site

$50.75 - $67.75/hr

Genesys Cloud Engineer with Integration with AWS Location: San Antonio, TX Duration: 12 Months ... Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our ... Support large implementations of the Genesys product suite * Daily operations and maintenance ...

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

Syntricate Technologies is seeking a Genesys Developer to design and develop various Genesys ... Assist and Intelligent support queue routing • Build custom dashboard based on business ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Conduct technical implementation activities from post-sale to support transition * Develop call ... Genesys Cloud CX: Developer Certification * Genesys Cloud CX: Quality Management Certification

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

Design, develop, configure, and support Genesys Cloud CX solutions, including routing strategies ... Skilled Software Systems Engineer with Genesys Cloud CX Platform expertise * Demonstrated ...

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How much do genesys support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for genesys support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Genesys Support Engineer?

A Genesys Support Engineer is responsible for maintaining, troubleshooting, and optimizing Genesys contact center solutions. They provide technical support, diagnose system issues, and implement fixes or upgrades to ensure seamless communication operations. This role requires expertise in Genesys applications, VoIP technologies, networking, and scripting or automation. Additionally, they collaborate with cross-functional teams to enhance system performance and ensure high availability.

What are the typical challenges Genesys Support Engineers face in their daily work?

Genesys Support Engineers often encounter challenges such as diagnosing complex integration issues between Genesys software and client infrastructure, managing multiple concurrent support requests, and keeping up with the frequent updates to Genesys platforms. They may also deal with high-pressure situations when critical systems experience outages or performance issues. To succeed, engineers need to stay current on new features, maintain strong communication with both clients and internal teams, and develop efficient troubleshooting workflows. This dynamic environment offers varied experiences and continuous opportunities to expand technical expertise.

What are the key skills and qualifications needed to thrive as a Genesys Support Engineer?

To thrive as a Genesys Support Engineer, you need a solid understanding of contact center technologies, VoIP systems, and troubleshooting skills, typically supported by a degree in computer science or a related field. Experience with the Genesys suite (such as Genesys Cloud, Engage, or PureConnect), as well as relevant certifications like Genesys Certified Professional, are highly valuable. Strong communication, problem-solving abilities, and the ability to work well under pressure distinguish top performers in this role. These skills are essential for quickly diagnosing and resolving technical issues, ensuring optimal system performance, and providing excellent customer support.

Does Genesys support engineer offer remote work options?

Genesys Support Engineers often have remote work options, depending on the company's policies and the specific role. Many support roles in the industry are now flexible and can be performed remotely with the use of communication tools and remote access software.
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Genesys Support Engineer jobs near you
Infographic showing various Genesys Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior CCaaS Production Support Engineer

Minnetonka Mills, MN • On-site

Delan Associates, Inc
Engineering Professional Services • 51 - 200 employees
Learn more about Delan Associates, Incexternal

Contractor

Re-posted 15 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)

Minnetonka Mills, MN (Onsite)

Must-Have Skills (Senior CCaaS Production Support Engineer)

CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone

Production Support & L2/L3 Support for enterprise contact center platforms

Incident Management & Major Incident Response

Root Cause Analysis (RCA) and Problem Management

Troubleshooting call flows, routing, IVR, voice, and contact center services

Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)

Contact Center Integrations (APIs, authentication, routing, voice services)

Platform Monitoring & Operational Support

Production Deployments & Change Management

Knowledge Base, Runbooks & Operational Documentation

Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams

On-call Production Support and outage management

ITSM Tools (ServiceNow, Jira, Remedy or similar)

Strong Communication & Stakeholder Management

Preferred Skills

Pindrop integration/support

SIP, VoIP, WebRTC, Telephony concepts

REST APIs and JSON

Cloud platforms (AWS preferred for Amazon Connect)

Performance monitoring and operational analytics

ITIL Foundation / Incident & Problem Management knowledge

Employment Type: CONTRACTOR

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