The Configuration Specialist will act as administrator for the Genesys system in an omnichannel ... Support Role.
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel ... Support Role.
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel ... Support Role.
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel ... Support Role.
Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role. Genesys Certification preferred CIM Platform Troubleshooting. * 3-5 ...
Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role. Genesys Certification preferred CIM Platform Troubleshooting. * 3-5 ...
Role Overview:**Drive measurable customer value across a portfolio of strategic enterprise accounts ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Role Overview:**Drive measurable customer value across a portfolio of strategic enterprise accounts ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Genesys developer
Tampa, FL · On-site
$71K - $97K/yr
The role involves implementing chat bot solutions, SMS solutions, and custom integrations, while ... Assist and Intelligent support queue routing • Build custom dashboard based on business ...
Genesys developer
Tampa, FL · On-site
$71K - $97K/yr
The role involves implementing chat bot solutions, SMS solutions, and custom integrations, while ... Assist and Intelligent support queue routing • Build custom dashboard based on business ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Sr. Customer Success Manager
Oregon, IL · On-site
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Sr. Customer Success Manager
Oregon, IL · On-site
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Sr. Customer Success Manager
Nevada, IA · On-site
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Sr. Customer Success Manager
Nevada, IA · On-site
This role offers visibility into enterprise customer initiatives and the opportunity to deepen ... You will help shape how Genesys supports strategic customers while strengthening the partnerships ...
Genesys Engineer
Phoenix, AZ · On-site
About the Role We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
Genesys Engineer
Phoenix, AZ · On-site
About the Role We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
Genesys Engineer
OR · On-site +1
About the Role: We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
Genesys Engineer
OR · On-site +1
About the Role: We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
Genesys PO
Cary, NC · On-site
The role involves serving as a Product Owner for Genesys Telephony, collaborating with businesses ... and test cases, support UAT testing team • Leverage metric and data analysis derived from ...
Genesys PO
Cary, NC · On-site
The role involves serving as a Product Owner for Genesys Telephony, collaborating with businesses ... and test cases, support UAT testing team • Leverage metric and data analysis derived from ...
About the Role: We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
About the Role: We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...
Genesys PureEngage Tech Lead
Malvern, PA · On-site
$43K - $55K/yr
The role involves implementing and supporting inbound/outbound interaction management solutions while monitoring and maintaining the Genesys infrastructure. Responsibilities : • Providing L2 ...
Genesys PureEngage Tech Lead
Malvern, PA · On-site
$43K - $55K/yr
The role involves implementing and supporting inbound/outbound interaction management solutions while monitoring and maintaining the Genesys infrastructure. Responsibilities : • Providing L2 ...
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical ...
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical ...
Genesys Platform Engineer
Phoenix, AZ · On-site
This role will collaborate closely with DevOps, infrastructure, and application teams to ensure ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
Genesys Platform Engineer
Phoenix, AZ · On-site
This role will collaborate closely with DevOps, infrastructure, and application teams to ensure ... Support integration with CRM, ticketing, and analytics platforms for enhanced agent and customer ...
Genesys Technical Specialist
Tysons, VA · On-site
This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts ... support business development teams as a platform expert, and enable LMI's delivery teams to ...
Genesys Technical Specialist
Tysons, VA · On-site
This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts ... support business development teams as a platform expert, and enable LMI's delivery teams to ...
Genesys Support Role information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do genesys support role jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for genesys support role in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are popular job titles related to Genesys Support Role jobs?
For Genesys Support Role jobs, the most frequently searched job titles are:
Configuration Specialist - Genesys | Full Time
Detroit, MI • On-site
Henry Ford Health System
• Health Care and Social Assistance • 10K+ employees10,000+ employees
Full-time
Posted 28 days ago
Henry Ford Health rating
6.9
Based on 576 frontline employees who took The Breakroom Quiz
Job description
About the Role:
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets to resolve system issues and management of Genesys Care tickets as well as issue management of the core system processes, including IVR and call flow setup, daily campaigns, users and queues, etc. They will be responsible for administration tasks associated with the Genesys system including the configuration, management and enhancement of the system and also for change management adherence and documentation of system programming. Working under the supervision of the Developers, Architects, Manager, Product Manager or Director: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. This involves working on proof of concept, proof of technology, solution selection process to evaluate and recommend right toolsets and capabilities.
EDUCATION AND EXPERIENCE:
CERTIFICATIONS/LICENSURES REQUIRED:
The Configuration Specialist will act as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets to resolve system issues and management of Genesys Care tickets as well as issue management of the core system processes, including IVR and call flow setup, daily campaigns, users and queues, etc. They will be responsible for administration tasks associated with the Genesys system including the configuration, management and enhancement of the system and also for change management adherence and documentation of system programming. Working under the supervision of the Developers, Architects, Manager, Product Manager or Director: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. This involves working on proof of concept, proof of technology, solution selection process to evaluate and recommend right toolsets and capabilities.
EDUCATION AND EXPERIENCE:
- Associates degree or 4 years experience working with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
- Over 2 years of technical support &/or software development with complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
- 2 years experience in major system implementations and/or system maintenance activities.
- Experience supporting and basic knowledge of contact center environments & fundamentals- Call Center Workflows, CRM & Web technologies: HTTP/XML.
- Demonstrated basic understanding of API calls (Get/Post) and API applications (i.e. Postman).
- Demonstrated basic understanding of programming in Web-based technologies such as Java and HTML.
- Solid demonstrated understanding of mobile platforms, all OS platforms, and networking essentials.
- Familiarity with key Henry Ford Health Applications & Integrations, such as Salesforce & Epic, with a good understanding of core system processes and interdependencies.
- Thorough understanding of customer service processes.
- Thorough understanding of change control processes & IT Best Practices.
- Excellent communication and interpersonal skills with a strong focus on customer service.
- Ability to work independently and remotely. Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role. Genesys Certification preferred CIM Platform Troubleshooting.
- Intermediate Coding experience in JavaScript/JSON, SQL, Linux, UNIX Server Administration, preferred.
- 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role, preferred.
- Knowledge of the Genesys application &/or other IVR Applications-Verint, etc., preferred.
- Troubleshooting experience in SIP environment, preferred.
- Telecommunication background and experience with VOIP/SIP/CTI standards and technologies, preferred.
- Working knowledge of ServiceNow ticketing as well as contact center software and hardware, inclusive of security capabilities, preferred.
- Familiarity with cloud platforms and cloud application architecture (Microservices, Kubernetes & Docker), preferred.
CERTIFICATIONS/LICENSURES REQUIRED:
- Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Support Role.
What Henry Ford Health employees say
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About Henry Ford Health
Sourced by ZipRecruiter
Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Detroit, MI, US
Year founded
1915