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Genesys Administrator Role Jobs (NOW HIRING)

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Role: Genesys admin Location: ONSITE- Phoenix AZ Duration: 6 months Descriptions: Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features ...

Fortune Global Solutions, LLC

Genesys Engineer

San Antonio, TX · On-site

$50.75 - $67.75/hr

Hybrid Role Job Requirement: Design, configure, and maintain Genesys Cloud CX solutions, including ... Administer Genesys Cloud environments, including user management, roles, permissions, and telephony ...

New

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... The role is both strategic and hands-on, ideal for someone who thrives in a dynamic environment ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts ... Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts ... Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

$112K/yr

This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts ... Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys ... Cloud Admin UI o Postman o Git o Jira / Confluence o Microservices o Spring Boot o Terraform ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys ... Cloud Admin UI o Postman o Git o Jira / Confluence o Microservices o Spring Boot o Terraform ...

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Genesys Administrator Role information

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$39K

$73.3K

$152.5K

How much do genesys administrator role jobs pay per year?

As of Sep 10, 2026, the average yearly pay for genesys administrator role in the United States is $73,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What is the difference between Genesys Administrator Role vs Contact Center Engineer?

AspectGenesys Administrator RoleContact Center Engineer
Required CertificationsGenesys certifications, ITILNetworking, VoIP, Genesys certifications
Work EnvironmentContact centers, IT teamsTechnical infrastructure, network environments
Employer & Industry UsageCustomer service, telecom, ITTelecom, IT services, large enterprises
Common Search & ComparisonFocuses on system administration and configurationFocuses on infrastructure and network integration

The Genesys Administrator Role primarily handles system configuration, user management, and day-to-day operations within the Genesys platform. In contrast, a Contact Center Engineer focuses on the technical infrastructure, network integration, and ensuring seamless communication systems. While both roles require technical expertise and certifications related to Genesys, their focus areas differ, with the administrator managing the platform and the engineer maintaining the underlying infrastructure.

What are popular job titles related to Genesys Administrator Role jobs?

For Genesys Administrator Role jobs, the most frequently searched job titles are:

Infographic showing various Genesys Administrator Role job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 63% In-person, 5% Hybrid, and 32% Remote job distribution, with an average salary of $73,281 per year, or $35.2 per hour.

Genesys Engage Composer Developer

Columbus, OH • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 8 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves developing and configuring call routing strategies within the Genesys platform, as well as troubleshooting and managing large-scale deployments.
Responsibilities:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server.
Qualifications:
Required:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server
Preferred:
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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