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Genesys Consultant Jobs (NOW HIRING)

Hands on experience in Genesys 8.x version for call routing and reporting purposes * Experience on ... Experience and desire to work in a management consulting environment that requires regular travel ...

Jive / Genesys Consultants Location : Cupertino, CA Duration : 6- 12 Months No of Positions : 15- 20 for below skills (from development point of view, experience range 7 to 12 years), need details ...

Principal Genesys Cloud PS Consultant

$60 - $81.75/hr

They are looking for a Principal Genesys Cloud Professional Services Consultant to lead the design and implementation of advanced multi-channel customer experience platforms, utilizing expertise in ...

At least 9 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks. * At least 5 years of experience with Contact center domain on Genesys ...

At least 9 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks. * At least 5 years of experience with Contact center domain on Genesys ...

Solutions Consultant

Indiana, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Solution Consultant, you will partner closely with customers to understand their goals ...

We are a leading consulting company and have been in consulting business for last 20 years. We are ... Job Title : Genesys Location : Charlotte, NC Duration : Full/Permanent Basic Qualifications:

Principal Solutions Consultant

Florida, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Principal Solutions Consultant

Three Rivers, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Principal Solutions Consultant

Concord, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Principal Solutions Consultant

Manhattan, NY · On-site

$123 - $217/hr

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

Principal Solutions Consultant

New York, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... As a Principal Solutions Consultant, you partner with business leaders, architects, and technical ...

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Genesys Consultant information

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$10

$41

$87

How much do genesys consultant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genesys consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a Genesys consultant?

A Genesys Consultant is a professional who specializes in implementing, configuring, and optimizing Genesys contact center solutions. They work with businesses to develop and integrate customer experience strategies using Genesys platforms like Cloud, Engage, or PureConnect. Their responsibilities often include troubleshooting issues, customizing workflows, and providing training to clients. Additionally, they collaborate with stakeholders to ensure the system aligns with business needs and enhances customer interactions.

What are the key skills and qualifications needed to thrive as a Genesys consultant?

To thrive as a Genesys Consultant, you need expertise in contact center solutions, strong problem-solving abilities, and experience with system integration, typically backed by relevant IT or computer science education. Familiarity with Genesys platforms (such as Genesys Cloud, Engage, or PureConnect), scripting languages, and certifications like Genesys Certified Professional are highly valued. Exceptional communication, project management, and client-facing skills help you effectively translate business requirements into technical solutions. These qualities ensure you can design, implement, and support effective customer experience solutions that meet organizational needs.

What are common challenges Genesys consultants face on the job?

Genesys Consultants often encounter challenges such as managing complex system integrations, customizing solutions to meet diverse client needs, and troubleshooting technical issues under tight deadlines. Adapting to various customer environments and keeping up with the latest Genesys updates and features can also be demanding. However, these challenges provide the opportunity to work closely with cross-functional teams, develop valuable technical expertise, and contribute to impactful client outcomes. Those who enjoy problem-solving and dynamic work environments typically find the role highly rewarding.

What is the salary of a Genesys Consultant?

The average salary of a Genesys Consultant typically ranges from $70,000 to $120,000 annually, depending on experience, location, and certifications. Senior consultants or those with specialized skills may earn higher compensation, often including bonuses and benefits.

What jobs are typically at Genesys Consultant?

A Genesys Consultant typically holds roles such as solutions architect, technical consultant, implementation specialist, or support engineer. These positions involve configuring and deploying Genesys customer experience solutions, often requiring knowledge of contact center technologies, scripting, and certifications in Genesys products. The roles focus on client engagement, system integration, and ongoing support within a technology-driven environment.
More about Genesys Consultant jobs

What states have the most Genesys Consultant jobs?

States with the most job openings for Genesys Consultant jobs include:

What job categories do people searching Genesys Consultant jobs look for?

The top searched job categories for Genesys Consultant jobs are:

Infographic showing various Genesys Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Avaya Genesys Consultant

Sonsoft Inc

New York, NY • On-site

Full-time

Re-posted 25 days ago


Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes
  • Hands on experience in Genesys 8.x version for call routing and reporting purposes
    • Experience on working on Java/Websphere based custom application for IVR
    • Avaya Experience Portal.
    • NICE call recorder.
    • NICE IEX work force management.
  • Analytical and Communication skills.
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience in IT
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EADH4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007