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Sme Call Center Jobs (NOW HIRING)

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes/PestRoutes, Cognigy) * Monitor real‑time performance and intraday adjustments to protect Service ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes/PestRoutes, Cognigy) * Monitor real-time performance and intraday adjustments to protect Service ...

Stefanini Group

Plumbing Coordinator/SME

Nashville, TN · On-site

$50 - $56/hr

Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... Serve as the plumbing subject matter expert (SME) for the LeakProtect program. * Translate complex ...

Stefanini Group

Plumbing Coordinator/SME

Nashville, TN · Hybrid

Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... Serve as the plumbing subject matter expert (SME) for the LeakProtect program. * Translate complex ...

Stefanini

Plumbing Coordinator/SME

Nashville, TN · On-site

Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... Serve as the plumbing subject matter expert (SME) for the LeakProtect program. Translate complex ...

Stefanini Group

Plumbing Coordinator/SME

Nashville, TN · Hybrid

Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... Serve as the plumbing subject matter expert (SME) for the LeakProtect program. * Translate complex ...

Stefanini Group

Plumbing Coordinator/SME

Nashville, TN · Hybrid

Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... Serve as the plumbing subject matter expert (SME) for the LeakProtect program. * Translate complex ...

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

Serve as a Subject Matter Expert ("SME") for the department manager in other functions. * Assist ... Develop written procedures and guides for the Call Center team, as needed. * Demonstrate the ...

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How much do sme call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for sme call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the best call center company to work for?

The best call center company for a call center employee depends on factors such as company culture, benefits, and opportunities for advancement. Top-rated companies often include those with strong employee reviews, comprehensive training programs, and supportive work environments. Researching company reviews and employee feedback can help identify suitable employers in the call center industry.

What is a SME call center job position?

A SME (Subject Matter Expert) call center job involves providing specialized knowledge and support to customers or agents in a specific area, such as technical support or product expertise. These roles often require strong communication skills, industry knowledge, and the ability to troubleshoot complex issues, typically working in a call center environment with tools like CRM software.

What is a sme call center position?

A SME (Subject Matter Expert) call center position involves providing specialized knowledge and support to customers or clients over the phone or through digital channels. These roles often require in-depth understanding of specific products, services, or technical issues, and may involve troubleshooting, training, or consulting. Strong communication skills and familiarity with call center software are typically essential for success in this role.
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What job categories do people searching Sme Call Center jobs look for? The top searched job categories for Sme Call Center jobs are:
Sme Call Center jobs near you
Infographic showing various Sme Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Representative

FreeStar Financial Credit Union

Mount Clemens, MI • On-site

$18/hr

Other

Retirement, PTO

Re-posted 10 days ago

Job description

Call Center Representative

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!

Salary: $18/Hr

Job Location: Clinton Twp

Days: Monday-Friday, Occasional Saturdays

Hours: Full-time

Benefits:

  • 3 weeks paid time off in the first year
  • 401k with up to a 6% match
  • Tuition Reimbursement
  • Year-end bonuses

Position Purpose:

The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.

What You'll Do In This Role:

  • Responsible for assisting credit union members in the call center regarding their banking needs.
  • Provide members a courteous, professional and timely experience through video conferencing software.
  • Answer credit union member's requests relating to the function and servicing of their accounts through the call center, which include but are not limited to balance, activity, stop payments, resolving debit card issues.
  • Provide efficient and accurate customer service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.
  • Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.
  • Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
  • Subject Matter Expert (SME) for the credit union's E-services and remote services.

What You'll Bring To FreeStar Financial:

  • High School Diploma or equivalent.
  • Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.

What You'll Get Working at FreeStar Financial:

  • Partner with a talented team helping to provide financial solutions to our members!
  • Be part of an environment where our service to each other is just as important as our service to our members!
  • A wonderful opportunity to expand skillset and develop professionally!
  • Join a Credit Union culture that makes an impact in the community!
  • Join an organization which appreciates and promotes having balance in your life!
  • A competitive compensation structure which rewards the contributions of our team members!

Apply