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Sme Call Center Jobs (NOW HIRING)

Venteon

HRIS (UKG) SME

Troy, MI · On-site

Our client is looking for an HRIS SME located in Me tro Detroit, Michigan. SUMMARY Our client is an ... Call Center talent in the industry today. #VPSE

North Creek Roofing

Contact Center Lead

Fife, WA

$60K - $75K/yr

What You Bring: * 2+ years of experience in customer service required, call center, or phone-based scheduling experience preferred * Previous leadership experience (team lead, floor support, SME, or ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site +1

$43.75 - $59.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous experience as a Team Lead, Trainer, Mentor, SME, Quality Analyst, or Lead CSR. * ... Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar ...

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous experience as a Team Lead, Trainer, Mentor, SME, Quality Analyst, or Lead CSR. * ... Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our company has grown from providing routine call center services to providing high-level, full ... Serve as a Subject Matter Expert (SME) for contact center standard operating policies and * Act as ...

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How much do sme call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for sme call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a SME call center job position?

A SME (Subject Matter Expert) call center job involves providing specialized knowledge and support to customers or agents in a specific area, such as technical support or product expertise. These roles often require strong communication skills, industry knowledge, and the ability to troubleshoot complex issues, typically working in a call center environment with tools like CRM software.

What is a sme call center position?

A SME (Subject Matter Expert) call center position involves providing specialized knowledge and support to customers or clients over the phone or through digital channels. These roles often require in-depth understanding of specific products, services, or technical issues, and may involve troubleshooting, training, or consulting. Strong communication skills and familiarity with call center software are typically essential for success in this role.

What is the best call center company to work for?

The best call center company for a call center employee depends on factors such as company culture, benefits, and opportunities for advancement. Top-rated companies often include those with strong employee reviews, comprehensive training programs, and supportive work environments. Researching company reviews and employee feedback can help identify suitable employers in the call center industry.
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Sme Call Center jobs near you
Infographic showing various Sme Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

HRIS (UKG) SME

Venteon

Troy, MI • On-site

Full-time

Re-posted 17 days ago

Job description


Our client is looking for an HRIS SME located in Metro Detroit, Michigan.
SUMMARY
Our client is an industry leading organization seeking an experienced HRIS SME to lead the day to day administration, optimization, and strategic direction of its Human Resources Information Systems. This individual will partner closely with Human Resources, Information Technology, Payroll, and business leaders to ensure system integrity, improve HR processes, support reporting needs, and drive continuous improvement initiatives. This is an excellent opportunity for an HRIS professional looking to make a significant impact within a growing organization.
ESSENTIAL DUTIES & RESPONSIBILITIES
Lead the daily operations, maintenance, and enhancement of the organization's Human Resources Information Systems while serving as the primary technical resource for HR technology initiatives.
Lead and coordinate all HRIS operations, projects, and system initiatives.
Partner with Human Resources, Information Technology, Payroll, and business leaders to improve HR systems and processes.
Coordinate project activities across multiple functional areas and ensure successful project execution.
Assign, prioritize, and review the work of HRIS and systems specialists.
Maintain HRIS data integrity, security, functionality, and overall system performance.
Design and manage HR data processes, reporting structures, and employee information management.
Develop and support standard and ad hoc reports, queries, dashboards, and process documentation.
Lead system testing, upgrades, enhancements, and new functionality implementations.
Troubleshoot and resolve HRIS issues while providing timely support to end users.
Analyze business requirements and oversee system improvements and complex HR technology projects.
Train users on system functionality, best practices, and new features while developing training materials as needed.
Provide reporting, analytics, and data summaries to support strategic planning and business decisions.
Manage user security roles and system access.
EDUCATION & EXPERIENCE
Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or equivalent experience required.
6 to 8+ years of progressive HRIS, HCM systems, or HR technology experience.
Full lifecycle HRIS implementation experience is required.
Strong understanding of HR processes including recruiting, onboarding, compensation, benefits, and performance management.
UKG experience is highly preferred.
Experience with UKG Pro and OBI Reporting is preferred.
Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP, and complex formulas are required.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to aparish@venteon.com.
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering & Manufacturing, Information Technology, Human Resources, Administrative & Call Center talent in the industry today.
#VPSE

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