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Sme Call Center Jobs (NOW HIRING)

Integral

Network Computer System Administrator

Mclean, VA · On-site

$137K - $164K/yr

One (1) year operations center/call center, or technical helpdesk experience. * SME on policy Development, implementation, and reporting of vulnerability scanning global implementation capabilities.

Integral

Network Computer System Administrator

Mclean, VA · On-site

$137K - $164K/yr

One (1) year operations center/call center, or technical helpdesk experience. * SME on policy Development, implementation, and reporting of vulnerability scanning global implementation capabilities.

Care ATC Inc

Center Operations Manager

Cocoa, FL · On-site

Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies. * Support: Provide support to resolve issues, coordinate ...

Care ATC Inc

Center Operations Manager

Cocoa, FL

Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies. * Support: Provide support to resolve issues, coordinate ...

Care ATC Inc

Center Operations Manager

Sebring, FL · On-site

Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies. * Support: Provide support to resolve issues, coordinate ...

Care ATC Inc

Center Operations Manager

Sebring, FL

Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies. * Support: Provide support to resolve issues, coordinate ...

Venteon

HRIS (UKG) SME

Troy, MI · On-site

Our client is looking for an HRIS SME located in Me tro Detroit, Michigan. SUMMARY Our client is an ... Call Center talent in the industry today. #VPSE

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site +1

$43.75 - $59.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

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How much do sme call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for sme call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the best call center company to work for?

The best call center company for a call center employee depends on factors such as company culture, benefits, and opportunities for advancement. Top-rated companies often include those with strong employee reviews, comprehensive training programs, and supportive work environments. Researching company reviews and employee feedback can help identify suitable employers in the call center industry.

What is a SME call center job position?

A SME (Subject Matter Expert) call center job involves providing specialized knowledge and support to customers or agents in a specific area, such as technical support or product expertise. These roles often require strong communication skills, industry knowledge, and the ability to troubleshoot complex issues, typically working in a call center environment with tools like CRM software.

What is a sme call center position?

A SME (Subject Matter Expert) call center position involves providing specialized knowledge and support to customers or clients over the phone or through digital channels. These roles often require in-depth understanding of specific products, services, or technical issues, and may involve troubleshooting, training, or consulting. Strong communication skills and familiarity with call center software are typically essential for success in this role.
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What job categories do people searching Sme Call Center jobs look for? The top searched job categories for Sme Call Center jobs are:
Sme Call Center jobs near you
Infographic showing various Sme Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Child Care Scholarship Program SME (Remote)

Serigor, Inc.

Columbia, MD • On-site, Remote

Part-time

Re-posted 10 days ago

Job description

Job Title: Child Care Scholarship Program SME
Duration: Part-time
Location: Columbia, MD (Remote)
Description:
We are seeking an experienced Child Care Scholarship (CCS) / Child Care Subsidy Subject Matter Expert (SME) to support the design, implementation, and operations of large-scale public assistance programs.
This role will play a critical part in supporting statewide child care subsidy initiatives aligned with federal requirements under the Child Care and Development Fund (CCDF), including eligibility determination, case management, provider payments, customer service operations, and compliance.
Key Responsibilities
  • Program Operations & Eligibility
    • Provide expertise in eligibility determination, redetermination, and case lifecycle management.
    • Interpret and apply federal and state policy requirements (e.g., 45 CFR 98).
    • Support high-volume program environments serving thousands of families.
  • Payment Processing & Provider Management
    • Advise provider payment workflows, invoice validation, and attendance tracking.
    • Support underpayment/overpayment resolution and audit readiness.
    • Ensure accuracy and compliance in payment authorization processes.
  • Customer Service & Operations
    • Guide best practices for call center and customer support operations.
    • Support SLA-driven service delivery across phone, portal, and digital channels.
    • Enable multilingual and accessibility-focused service models.
  • Systems & Technology
    • Provide SME input on:
      • Case management systems
      • CRM platforms such as Salesforce Service Cloud
      • Document management and paperless processing workflows
      • Support system integration, transition, and modernization initiatives
  • Compliance, QA & Fraud Prevention
    • Ensure alignment with CCDF, audit, and data security requirements.
    • Support quality assurance, compliance reviews, and fraud detection processes.
    • Assist in audit preparation and response activities.
  • Program Improvement & Innovation
    • Recommend automation, AI, and process improvements.
    • Develop SOPs, training materials, and performance metrics.
    • Drive efficiency and customer experience enhancements.

Required Experience:
8-12+ years of experience in:
  • Child care subsidy / public assistance programs
    OR
  • Closely related human services programs (Medicaid, SNAP, TANF, etc.)

Proven experience in:
  • Eligibility determination
  • Case management operations
  • Provider payment processing
  • Customer service environments

Preferred Experience:
  • Experience supporting CCDF-funded programs.
  • Experience with large-scale programs (20,000+ beneficiaries).
  • Background working with state or local government agencies.

Technical & Functional Skills
Familiarity with:
  • Case management systems (state-built or COTS)
  • CRM platforms (Salesforce preferred)
  • Document management systems
  • Data reporting and analytics tools
  • Understanding of compliance frameworks (audit, PII, security)

Nice to Have
Certifications such as:
  • PMP
  • CBAP
  • Agile (CSM/SAFe)
  • Similar certifications

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