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Genesys Ivr Jobs (NOW HIRING)

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

The Computer Merchant, LTD (TCM)

Genesys IVR Developer

$57.50 - $78.75/hr

Responsibilities : • Lead the design, development, and administration of Genesys Cloud IVR solutions. • Develop and optimize Genesys Cloud Outbound Call Flow Engineering for voice and SMS ...

Kavaliro

IVR Systems Developer

Orlando, FL

Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...

Futran Tech Solutions Pvt. Ltd.

IVR SME

Louisville, KY · On-site

Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification * Expertise across the contact center value chain ...

Intellectt INC

IT Project Manager

Austin, TX · On-site

$97K - $115K/yr

Strong experience in Genesys (IVR / Omnichannel) * Exposure to Chatbot / Voicebot implementations * Integration experience with SAP C4C or Salesforce Service Cloud * Ability to manage global teams ...

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How much do genesys ivr jobs pay per year?

As of Jun 11, 2026, the average yearly pay for genesys ivr in the United States is $129,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,000.00 and $148,500.00 per year, depending on experience, location, and employer.

What is a Genesys IVR job?

A Genesys IVR job involves designing, developing, and maintaining interactive voice response (IVR) systems using Genesys technology. Professionals in this role configure call flows, integrate backend systems, and optimize customer interactions through automation. They work with scripting languages, databases, and APIs to enhance self-service capabilities. Strong troubleshooting skills and experience with voice applications are essential for success in this field.

What are some typical daily responsibilities for a Genesys IVR specialist?

As a Genesys IVR specialist, your day-to-day tasks often include designing, developing, and maintaining IVR call flows using Genesys Composer or related tools. You might collaborate closely with contact center teams, business analysts, and QA engineers to gather requirements, implement changes, and test new functionality. Troubleshooting issues, optimizing call routing, and ensuring system performance and reliability are also key aspects of the role. Regular documentation and clear communication with stakeholders are important to ensure that solutions align with business objectives and regulatory requirements.

What are the key skills and qualifications needed to thrive in the Genesys Ivr position, and why are they important?

To thrive as a Genesys IVR (Interactive Voice Response) specialist, you need a solid understanding of contact center operations, IVR scripting, and voice application development, often backed by experience with Genesys platforms. Familiarity with Genesys Composer, Genesys Voice Platform (GVP), call flow design tools, and relevant certifications like Genesys Certified Professional are highly valued. Strong problem-solving skills, attention to detail, and effective communication abilities help set top candidates apart. These competencies are crucial for designing efficient IVR solutions that meet business needs and ensure seamless customer experiences.

More about Genesys Ivr jobs
What are the most commonly searched types of Genesys Ivr jobs? The most popular types of Genesys Ivr jobs are:
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Genesys Ivr jobs near you
Infographic showing various Genesys Ivr job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $129,787 per year, or $62.4 per hour.
Genesys IVR developer

Genesys IVR developer

MM International

Newark, NJ • On-site

Contractor

Posted yesterday

Job description

Role: Genesys IVR developer

Location: Hybrid 3 times a week in Newark, Nj, will take relos

Duration: 12 month contract

Needs:
IVR

Genesys Cloud CX

Voice and non voice application experience

Genesys cert would be nice to have


Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark

9-12 month engagement

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot.  The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).  Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)