Newark, NJ · On-site
Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have IVR Chatbot ...
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Newark, NJ · On-site
Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience Genesys cert would be nice to have IVR Chatbot ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing ... Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows ...
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Hartford, CT · On-site
$65.50 - $83.50/hr
Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing ... Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows ...
Menlo Park, CA · On-site
$81.25 - $100.75/hr
Menlo Park, CA (Remote) Employment Type: 12 Months Contract Experience: 10+ Years Required ... Have you integrated Genesys IVR workflows with Salesforce Service Cloud to automate features like ...
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Menlo Park, CA · On-site
$81.25 - $100.75/hr
Menlo Park, CA (Remote) Employment Type: 12 Months Contract Experience: 10+ Years Required ... Have you integrated Genesys IVR workflows with Salesforce Service Cloud to automate features like ...
Menlo Park, CA · On-site
$81.25 - $100.75/hr
Menlo Park, CA (Remote) Experience: 10+ Years Employment Type: 1yr Contract Required Qualifications ... Integrate IVR workflows with Salesforce Service Cloud. Any Preferred Certifications: Salesforce ...
Menlo Park, CA · On-site
$81.25 - $100.75/hr
Menlo Park, CA (Remote) Experience: 10+ Years Employment Type: 1yr Contract Required Qualifications ... Integrate IVR workflows with Salesforce Service Cloud. Any Preferred Certifications: Salesforce ...
Role: Genesys Developer (Chatbot & CX) Location: 100% Remote Long Term Contract - W2 / C2C Job ... Build and maintain Dialogflows, Architect call flows , and IVR configurations * Integrate chatbots ...
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Role: Genesys Developer (Chatbot & CX) Location: 100% Remote Long Term Contract - W2 / C2C Job ... Build and maintain Dialogflows, Architect call flows , and IVR configurations * Integrate chatbots ...
Clifton Heights, PA · On-site
$75/hr
Duration - 6+ month contract to hire Comp - $75/hr C2C max to start - can looking at going slightly ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ...
Clifton Heights, PA · On-site
$75/hr
Duration - 6+ month contract to hire Comp - $75/hr C2C max to start - can looking at going slightly ... Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
Contract - W2 / C2C Job Summary: We are seeking a highly experienced Contact Center Solution ... Analyze current call flows, routing logic, IVR structures , and skill-based routing to design ...
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Contract - W2 / C2C Job Summary: We are seeking a highly experienced Contact Center Solution ... Analyze current call flows, routing logic, IVR structures , and skill-based routing to design ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
... Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux ... W2 Contract Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job Title ...
Charlotte, NC · On-site
Addison, Texas & Charlotte, NC (Hybrid) Duration : Long term contract Required Skills: * 10+ years ... Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and ...
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Charlotte, NC · On-site
Addison, Texas & Charlotte, NC (Hybrid) Duration : Long term contract Required Skills: * 10+ years ... Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and ...
Genesys Business Analyst Location: Remote (EST Hours) Long Term Contract We are looking for an ... Provide input on IVR flows, call routing, workforce management, and reporting features . * Support ...
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Genesys Business Analyst Location: Remote (EST Hours) Long Term Contract We are looking for an ... Provide input on IVR flows, call routing, workforce management, and reporting features . * Support ...
... Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
... Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
Fort Mill, SC · On-site
... contract to hire * IVR & Telephony Expertise: Deep understanding of call flows, SIP protocols, DTMF, and routing logic, with experience across platforms like Genesys, Avaya, Cisco, and Twilio. Able ...
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Fort Mill, SC · On-site
... contract to hire * IVR & Telephony Expertise: Deep understanding of call flows, SIP protocols, DTMF, and routing logic, with experience across platforms like Genesys, Avaya, Cisco, and Twilio. Able ...
... Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
... Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor ... In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on ...
Dallas, TX · On-site
$68/hr
Two Interviews: 2 rounds (all Virtual) C2C: $68/hr Location: 100% Remote Contract to Hire - US ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Dallas, TX · On-site
$68/hr
Two Interviews: 2 rounds (all Virtual) C2C: $68/hr Location: 100% Remote Contract to Hire - US ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Manhattan, NY · On-site
$61.50 - $82.25/hr
Two Interviews: 2 rounds (all Virtual) Location: 100% Remote Contract to Hire - US Citizens ONLY ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Manhattan, NY · On-site
$61.50 - $82.25/hr
Two Interviews: 2 rounds (all Virtual) Location: 100% Remote Contract to Hire - US Citizens ONLY ... Design advanced cloud contact center solutions, including routing, IVR, workforce management ...
Washington, DC · On-site
$58.25 - $78/hr
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Negotiate and fulfill contract terms with clients. * Manage own business operations including ...
Washington, DC · On-site
$58.25 - $78/hr
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Negotiate and fulfill contract terms with clients. * Manage own business operations including ...
Lead our most complex Genesys initiatives - from new AI platform integrations to major IVR ... to contract and SLAs, escalating issues when needed, and representing Chime's operational ...
Lead our most complex Genesys initiatives - from new AI platform integrations to major IVR ... to contract and SLAs, escalating issues when needed, and representing Chime's operational ...
Washington, DC · Remote
$58.25 - $78/hr
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Negotiate and fulfill contract terms with clients. * Manage own business operations including ...
Washington, DC · Remote
$58.25 - $78/hr
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Negotiate and fulfill contract terms with clients. * Manage own business operations including ...
$30.05 - $36.32
6% of jobs
$40.66 is the 25th percentile. Wages below this are outliers.
$36.32 - $42.59
27% of jobs
The median wage is $45.54 / hr.
$42.59 - $48.86
35% of jobs
$50.26 is the 75th percentile. Wages above this are outliers.
$48.86 - $55.14
28% of jobs
$55.14 - $61.41
2% of jobs
$61.41 - $67.68
0% of jobs
$67.68 - $73.95
0% of jobs
$73.95 - $80.22
0% of jobs
$80.22 - $86.49
0% of jobs
$86.49 - $92.77
0% of jobs
$92.77 - $99.04
1% of jobs
$30
$48
$99
| Aspect | Contract Genesys Ivr | Contract Genesys Developer |
|---|---|---|
| Required Skills | Genesys IVR configuration, telephony systems, scripting | Genesys platform development, coding, system integration |
| Work Environment | Contact centers, customer service systems | Software development teams, IT departments |
| Certifications | Genesys certifications, IVR expertise | Genesys certifications, programming skills |
Contract Genesys Ivr roles focus on configuring and managing IVR systems for customer interactions, requiring skills in telephony and scripting. Contract Genesys Developer positions involve coding and developing solutions within the Genesys platform, emphasizing programming and system integration. While both roles require Genesys certifications, the Ivr role is more operational, and the Developer role is more technical and development-oriented.
Role: Genesys IVR developer
Location: Hybrid 3 times a week in Newark, Nj, will take relos
Duration: 12 month contract
Needs:
IVR
Genesys Cloud CX
Voice and non voice application experience
Genesys cert would be nice to have
Job Description
Job Description: IVR Chatbot Developer (Genesys focus), Level 3, Hybrid-Newark
9-12 month engagement
In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot
Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
