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Genesys Support Jobs (NOW HIRING)

Samprasoft

Genesys Developer

Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach * Experience using Cyara for call flow automation testing * Genesys certification in ...

AceStack LLC

Genesys Developer

Newark, NJ · On-site

Contract Job Summary We are seeking an experienced Genesys Developer to design, develop, customize, and support contact center solutions using the Genesys platform. The ideal candidate will have ...

Techvilla Solutions

Genesys Developer

$57.50 - $78.75/hr

Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support. * Implement and support AI-driven customer engagement solutions ...

Samprasoft

Genesys Developer

Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach * Experience using Cyara for call flow automation testing * Genesys certification in ...

Syntricate Technologies

Genesys Developer

Tampa, FL · On-site

Design and implement Genesys Agent Assist and Intelligent support queue routing * Build custom dashboard based on business requirement * Troubleshoot and resolve technical issues related to Genesys ...

Megan soft Inc

Genesys Consultant

Lansing, MI · On-site

$50 - $55/hr

Inperson Interview JD: * 3-5+ years for the overall Genesys administration/IWD support experience * Java - Used for building/maintaining routing strategies, APIs, and integration components in ...

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Genesys Engineer

Phoenix, AZ

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

Diverse Lynx

Genesys admin

Phoenix, AZ · On-site

Genesys admin Descriptions: Looking for someone who is strong in Genesys Administration ... We promote and support a diverse workforce across all levels in the company.

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Support large implementations of the Genesys product suite * Daily operations and maintenance Requirements 3+ years experiences with: * Genesys Enterprise Routing solutions * Genesys T-Server and I ...

Voxai Solutions, Inc.

Genesys Consultant

Coppell, TX · On-site

Providing on call support for complex issues related to the Genesys solution and other ancillary call center technologies. Location: Coppell, Texas. 40hrs. per week. Job may require some travel in ...

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... support UAT testing team • Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.

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Genesys Support information

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How much do genesys support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What jobs are typically at Genesys?

Genesys offers a variety of roles including support specialists, software engineers, technical consultants, project managers, and sales professionals. These jobs often require knowledge of customer experience platforms, technical troubleshooting, and proficiency with tools like CRM systems. Positions may also involve certifications in relevant technologies and working in collaborative, fast-paced environments.

Does Genesys offer remote work options?

Genesys Support roles often offer remote work options, depending on the specific position and company policies. Many support jobs in the tech industry include remote or hybrid arrangements, especially for roles involving customer service, technical assistance, or software troubleshooting, and may require familiarity with collaboration tools like chat, email, or video conferencing.

What are the key skills and qualifications needed to thrive in the Genesys Support position, and why are they important?

To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.

What are some typical responsibilities of a Genesys Support team member?

A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.

What is a Genesys Support job?

A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.

Is Genesys a good company to work for?

Genesys Support roles are typically part of a customer service environment that requires strong communication skills and familiarity with contact center tools. The company is known for offering training and opportunities for career growth, but employee experiences can vary based on location and team. Researching specific office reviews and job descriptions can provide more insight into the work environment.

Does Genesys offer remote positions?

Genesys Support roles can be available as remote positions, depending on the specific job and company policies. Many support jobs in the tech industry, including those at Genesys, offer remote work options, especially for roles involving software troubleshooting, customer service, and technical assistance. Candidates should review individual job postings for remote work availability and requirements such as relevant tools or certifications.
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Genesys Support jobs near you
Infographic showing various Genesys Support job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Overseas Contractor

Futran Tech Solutions Pvt. Ltd.

New York, NY • On-site

$61.50 - $84.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities
Genesys Preferred qualifications
Cloud CX3
Genesys Architect experience
Call Flow build experience
Data Tables and Call routing in Genesys Experience
WFM experience in Genesys nice to have
Genesys Developer Data actions experience best practices
Genesys IVR development experience
DTMF
Genesys dialog engine bots
Genesys Participant data familiarization
Data Actions development experience
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations nice to have
Genesys Chat experience Build support

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