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Genesys Support Jobs (NOW HIRING)

Apolis

Genesys Voice System Support Engineer

Apolis is a company seeking a Genesys Voice System Support Engineer responsible for supporting, maintaining, and troubleshooting Genesys contact center platforms. The role ensures high availability ...

KACE

Genesys Admin

El Paso, TX · On-site

Genesys Engineer Location: El Paso, Texas Security Clearance: Public Trust Clearance Schedule ... Due to the nature of law enforcement work and operation, position may require occasional support ...

Purple Drive Technologies

Genesys Developer

Almond, NY · On-site

$49 - $67/hr

... support • Ability to design, develop, and deliver IVR solutions and conversational bots using: Genesys Dialog Engine , Third-party bot platforms such as Google Dialog flow and Amazon Lex • ...

Megan soft Inc

Genesys Consultant

Lansing, MI · On-site

$50 - $55/hr

Inperson Interview JD: * 3-5+ years for the overall Genesys administration/IWD support experience * Java - Used for building/maintaining routing strategies, APIs, and integration components in ...

Upgrade

Genesys Engineer

Phoenix, AZ · On-site

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

PTR Global

Genesys Developer

Jacksonville, FL · Remote

$60.50/hr

This role will support a major Genesys call center implementation and contact center modernization initiative. Responsibilities: * Develop and implement Genesys Cloud solutions. * Design and ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Support large implementations of the Genesys product suite * Daily operations and maintenance Requirements 3+ years experiences with: * Genesys Enterprise Routing solutions * Genesys T-Server and I ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...

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How much do genesys support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Support position, and why are they important?

To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.

What are some typical responsibilities of a Genesys Support team member?

A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.

What is a Genesys Support job?

A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.

More about Genesys Support jobs
What cities are hiring for Genesys Support jobs? Cities with the most Genesys Support job openings:
What are the most commonly searched types of Genesys Support jobs? The most popular types of Genesys Support jobs are:
What states have the most Genesys Support jobs? States with the most job openings for Genesys Support jobs include:
What job categories do people searching Genesys Support jobs look for? The top searched job categories for Genesys Support jobs are:
Genesys Support jobs near you
Infographic showing various Genesys Support job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 6% Part Time, and 33% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Overseas Contractor

Futran Tech Solutions Pvt. Ltd.

New York, NY • On-site

$61.50 - $84.25/hr

Full-time

Posted 6 days ago

Job description

Job Description
We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities
Genesys Preferred qualifications
Cloud CX3
Genesys Architect experience
Call Flow build experience
Data Tables and Call routing in Genesys Experience
WFM experience in Genesys nice to have
Genesys Developer Data actions experience best practices
Genesys IVR development experience
DTMF
Genesys dialog engine bots
Genesys Participant data familiarization
Data Actions development experience
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations nice to have
Genesys Chat experience Build support

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