Plano, TX · On-site
$40.25 - $52.50/hr
MSP Genesys CTI & IVR Production Support Location: Plano, Texas Duration: 12+ months contract (Possibility of extension upto 24 months) W2 Contract MUST HAVE * Genesys CTI & IVR Support Hands-on ...
New
Plano, TX · On-site
$40.25 - $52.50/hr
MSP Genesys CTI & IVR Production Support Location: Plano, Texas Duration: 12+ months contract (Possibility of extension upto 24 months) W2 Contract MUST HAVE * Genesys CTI & IVR Support Hands-on ...
New
Phoenix, AZ · On-site +1
Medical
Dental
Vision
PTO
We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...
Phoenix, AZ · On-site +1
Medical
Dental
Vision
PTO
We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...
Detroit, MI · On-site
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business ... Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with ...
New
Detroit, MI · On-site
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business ... Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with ...
New
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Fort Worth, TX · On-site
$50 - $80/hr
Medical
Dental
Vision
The hiring manager is seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform. Candidates without strong, recent ...
Quick apply
Be Seen First
Fort Worth, TX · On-site
$50 - $80/hr
Medical
Dental
Vision
The hiring manager is seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform. Candidates without strong, recent ...
New York, NY · On-site
$45 - $50/hr
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...
Quick apply
New York, NY · On-site
$45 - $50/hr
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. * Candidates need to have hands on experience in Genesys cloud ...
CA · On-site +1
Support large implementations of the Genesys product suite * Daily operations and maintenance Requirements 3+ years experiences with: * Genesys Enterprise Routing solutions * Genesys T-Server and I ...
CA · On-site +1
Support large implementations of the Genesys product suite * Daily operations and maintenance Requirements 3+ years experiences with: * Genesys Enterprise Routing solutions * Genesys T-Server and I ...
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical ...
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical ...
Detroit, MI · On-site
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business ... Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with ...
New
Detroit, MI · On-site
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business ... Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with ...
New
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Look for process improvements in the support process and raise process improvement proposals.
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Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Look for process improvements in the support process and raise process improvement proposals.
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.
Quick apply
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Look for process improvements in the support process and raise process improvement proposals.
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
$112K/yr
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Tysons, VA · On-site
$112K/yr
... support business development teams as a platform expert, and enable LMI's delivery teams to ... The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in ...
Torrance, CA · On-site
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... data that support architecture; evaluate possible solutions; and present recommendations to ...
Torrance, CA · On-site
The Genesys Technology Lead is an experienced Genesys technical expert recognized within BTS as a ... data that support architecture; evaluate possible solutions; and present recommendations to ...
Pittsford, NY · On-site +1
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Pittsford, NY · On-site +1
$103K - $140K/yr
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys ...
Addison, TX · On-site
$85K - $100K/yr
Medical
Dental
Vision
Retirement
PTO
Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API ... Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity ...
Addison, TX · On-site
$85K - $100K/yr
Medical
Dental
Vision
Retirement
PTO
Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API ... Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity ...
Lansing, MI · On-site
$55.25 - $73/hr
... IWD support experience - Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web services, APIs, and ...
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Lansing, MI · On-site
$55.25 - $73/hr
... IWD support experience - Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web services, APIs, and ...
Medical
Dental
Vision
Retirement
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Medical
Dental
Vision
Retirement
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.
Quick apply
Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Look for process improvements in the support process and raise process improvement proposals.
Dallas, TX · On-site
$55.50 - $74/hr
Develop, enhance, and support Genesys Cloud configurations and platform features based on evolving business and operational requirements. Administer Genesys Cloud environments, including user ...
Dallas, TX · On-site
$55.50 - $74/hr
Develop, enhance, and support Genesys Cloud configurations and platform features based on evolving business and operational requirements. Administer Genesys Cloud environments, including user ...
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.
A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.
A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.
Cities with the most Genesys Support job openings:
The most popular types of Genesys Support jobs are:
States with the most job openings for Genesys Support jobs include:
The top searched job categories for Genesys Support jobs are:
$40.25 - $52.50/hr
Other
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