Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Senior Partner AI Architect
Florida, NY · On-site
Medical
Dental
Vision
Retirement
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Senior Partner AI Architect
Florida, NY · On-site
Medical
Dental
Vision
Retirement
Support Partner Development Lab Co-created Configurations : Work with Genesys Strategic Technology partners and GSI partners to build, refine, and optimize their Genesys Cloud development lab ...
Physical Therapist - Full Time - Genesys Hospital
Grand Blanc, MI · On-site
$1.4K - $1.8K/wk
Henry Ford Genesys Hospital - Grand Blanc, MI In-patient Rehab Unit GENERAL SUMMARY: Evaluates and ... Oversees activities of physical therapy assistants, students and other support personnel. EDUCATION ...
Physical Therapist - Full Time - Genesys Hospital
Grand Blanc, MI · On-site
$1.4K - $1.8K/wk
Henry Ford Genesys Hospital - Grand Blanc, MI In-patient Rehab Unit GENERAL SUMMARY: Evaluates and ... Oversees activities of physical therapy assistants, students and other support personnel. EDUCATION ...
Principal Genesys Cloud PS Consultant
$60 - $81.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. They are looking for a Principal Genesys Cloud Professional Services Consultant to ...
Principal Genesys Cloud PS Consultant
$60 - $81.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. They are looking for a Principal Genesys Cloud Professional Services Consultant to ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design ... Technical Support to Endusers * Flexibility for System Maintenance and Upgrades
Quick apply
Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design ... Technical Support to Endusers * Flexibility for System Maintenance and Upgrades
Provide Design, Implement and Support for all technologies related to Genesys Contact Center Voice infrastructure and applications. * Experienced with Genesys CTI, Framework, Stat and SIP server ...
Provide Design, Implement and Support for all technologies related to Genesys Contact Center Voice infrastructure and applications. * Experienced with Genesys CTI, Framework, Stat and SIP server ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Principal Genesys Cloud PS Consultant
New York, NY · On-site +1
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and ...
Principal Genesys Cloud PS Consultant
New York, NY · On-site +1
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and ...
Senior Principal PS Consultant
Concord, NC · On-site +1
Medical
Dental
Vision
Retirement
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
New
Senior Principal PS Consultant
Concord, NC · On-site +1
Medical
Dental
Vision
Retirement
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
New
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Medical
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Support information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do genesys support jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in Genesys Support?
To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.
What are the typical responsibilities of a Genesys Support?
A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.
What is a Genesys Support?
A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.
More about Genesys Support jobs
What cities are hiring for Genesys Support jobs?
Cities with the most Genesys Support job openings:
What are the most commonly searched types of Genesys Support jobs?
The most popular types of Genesys Support jobs are:
What states have the most Genesys Support jobs?
States with the most job openings for Genesys Support jobs include:
What job categories do people searching Genesys Support jobs look for?
The top searched job categories for Genesys Support jobs are:
Full-time
Re-posted 20 days ago
Henry Ford Health rating
7.0
Based on 565 frontline employees who took The Breakroom Quiz
417th of 887 rated healthcare providers
Job description
GENERAL SUMMARY:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
EDUCATION AND EXPERIENCE:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.
- Equivalent experience for this position is eight years of applicable Information Technology experience.
- 10 year's experience in application development and maintenance of vendor-provided systems.
- 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.
- 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
- Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.
- Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.
- 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.
- Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).
- Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.
- Excellent communication, presentation and interpersonal skills.
- Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).
- Ability to apply leading practices for architecture design and translate them to use case-specific applications.
- Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.
- Strong technical writing abilities.
- Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.
- Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.
- 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.
- 5+ years of experience in the Contact Center technology space, preferred.
- Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.
- Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.
- Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.
- Experience with Genesys Composer and Genesys Orchestration Server, preferred.
- Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.
- Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.
- Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.
- Previous supervisory experience, preferred.
What Henry Ford Health employees say
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About Henry Ford Health
Sourced by ZipRecruiter
Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Detroit, MI, US
Year founded
1915