Support operational execution within the Genesys Cloud CCaaS environment. * Utilize Genesys Command Center capabilities to support contact center operations. * Build, maintain, and enhance metric and ...
Quick apply
Support operational execution within the Genesys Cloud CCaaS environment. * Utilize Genesys Command Center capabilities to support contact center operations. * Build, maintain, and enhance metric and ...
You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value. Key Responsibilities: * Own the end-to-end ...
You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value. Key Responsibilities: * Own the end-to-end ...
Support operational execution within the Genesys Cloud CCaaS environment. * Utilize Genesys Command Center capabilities to support contact center operations. * Build, maintain, and enhance metric and ...
Quick apply
Support operational execution within the Genesys Cloud CCaaS environment. * Utilize Genesys Command Center capabilities to support contact center operations. * Build, maintain, and enhance metric and ...
Genesys Contact Center Engineer
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Genesys Contact Center Engineer
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
... support and guidance to ensure optimal performance and reliability. • Collaborate with cross-functional teams to develop customized solutions. Responsibilities: • Overall 5+ years of experience ...
... support and guidance to ensure optimal performance and reliability. • Collaborate with cross-functional teams to develop customized solutions. Responsibilities: • Overall 5+ years of experience ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Genesys Voice
Phoenix, AZ · On-site
... and support delivery teams who implement them • Lab maintenance, including OS patching, Genesys application updates, licensing, and access control • Work with architects to learn about and to ...
Genesys Voice
Phoenix, AZ · On-site
... and support delivery teams who implement them • Lab maintenance, including OS patching, Genesys application updates, licensing, and access control • Work with architects to learn about and to ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Genesys Cloud Architect
$66.50 - $84.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...
Genesys Cloud Architect
$66.50 - $84.75/hr
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and ...
Senior Genesys Cloud Engineer
Cincinnati, OH · On-site
$55/hr
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) * Familiar with integrations with SalesForce Voice Cloud
Quick apply
Senior Genesys Cloud Engineer
Cincinnati, OH · On-site
$55/hr
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) * Familiar with integrations with SalesForce Voice Cloud
Genesys Cloud Consultant
Irvine, CA · On-site
$62.75 - $85.75/hr
Provides level 3 support for user issues that level 1 and level 2 cannot handle. * Configures the Interactive Voice Response ("IVR"). * Contact center, Genesys Cloud, Genesys Interactive Intelligence ...
Genesys Cloud Consultant
Irvine, CA · On-site
$62.75 - $85.75/hr
Provides level 3 support for user issues that level 1 and level 2 cannot handle. * Configures the Interactive Voice Response ("IVR"). * Contact center, Genesys Cloud, Genesys Interactive Intelligence ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration ...
The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration ...
Job Title: Genesys Contact Center Consultant Location: Tampa, FL Duration: Contract Design ... Provide technical support and guidance to ensure optimal performance and reliability. Collaborate ...
Job Title: Genesys Contact Center Consultant Location: Tampa, FL Duration: Contract Design ... Provide technical support and guidance to ensure optimal performance and reliability. Collaborate ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
$113K - $113K/yr
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
$113K - $113K/yr
Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support ...
You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value. Key Responsibilities: * Own the end-to-end ...
You will help shape how Genesys supports strategic customers while strengthening the partnerships that drive retention, advocacy, and long-term value. Key Responsibilities: * Own the end-to-end ...
Genesys Cloud Architect
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Cloud Architect
$71 - $90.50/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ...
Genesys Support information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do genesys support jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What is a Genesys Support?
A Genesys Support job involves providing technical assistance and troubleshooting for Genesys contact center solutions. This role includes diagnosing system issues, resolving technical problems, and assisting users with configuration and optimization. Support professionals may work with cloud-based or on-premises Genesys platforms, ensuring smooth operation and minimal downtime. They also collaborate with internal teams and customers to enhance system performance and efficiency. Strong problem-solving skills and knowledge of Genesys technologies are essential for success in this role.
What are the typical responsibilities of a Genesys Support?
A Genesys Support team member typically handles troubleshooting and resolving issues related to Genesys software and contact center technology for clients and internal users. Daily tasks include monitoring system health, responding to support tickets, assisting with configuration changes, and working closely with engineering or vendor teams to escalate complex problems. There's also frequent collaboration with end-users and training staff to ensure smooth operation of call center workflows. This role offers opportunities to develop specialized technical skills and grow into more advanced positions such as Genesys Administrator or Solution Architect.
What are the key skills and qualifications needed to thrive in Genesys Support?
To thrive as a Genesys Support professional, you need a strong background in IT, telecommunications, and contact center solutions, typically with experience in Genesys platforms and troubleshooting skills. Familiarity with tools such as Genesys Cloud, CX Platform, network monitoring software, and relevant certifications like Genesys Certified Professional are valuable assets. Strong problem-solving abilities, excellent communication, and a customer-focused attitude are essential soft skills. These competencies ensure effective technical support, quick resolution of issues, and high customer satisfaction in dynamic call center environments.
More about Genesys Support jobs
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Cities with the most Genesys Support job openings:
What are the most commonly searched types of Genesys Support jobs?
The most popular types of Genesys Support jobs are:
What states have the most Genesys Support jobs?
States with the most job openings for Genesys Support jobs include:
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Full-time
Posted 8 days ago
Job description
Overview
CTG is seeking to fill a Genesys Cloud Workforce Optimization Analyst position for our client.
Location: Kansas City, MO or Miami, FL – Onsite
Duration: 6 months with possible extension
Duties:
- Support operational execution within the Genesys Cloud CCaaS environment.
- Utilize Genesys Command Center capabilities to support contact center operations.
- Build, maintain, and enhance metric and data analytics dashboards.
- Develop, configure, and support IVR functionality.
- Configure and maintain Skills-Based Routing and agent profiles.
- Support workforce optimization activities, including workforce management and quality assurance.
- Create and maintain documentation covering Genesys Cloud processes, configurations, and operational procedures.
- Develop training materials to enable operational staff to assume ongoing ownership and maintenance of Genesys Cloud functions.
- Collaborate with operational teams to support knowledge transfer and transition of Genesys Cloud capabilities.
- Analyze contact center metrics and operational data to identify trends and support performance improvements.
- Assist with troubleshooting, configuration changes, and ongoing optimization of Genesys Cloud capabilities.
Skills:
- Genesys Cloud CCaaS
- Genesys Command Center
- Contact Center Operations
- Workforce Optimization
- Workforce Management
- Quality Assurance
- Data and Metrics Analytics
- Dashboard Development
- IVR Development
- Skills-Based Routing
- Agent Profile Configuration
- Operational Documentation
- Training and Knowledge Transfer
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Experience:
- 2–5 years of experience working with Genesys technologies.
- Hands-on experience with Genesys Cloud CCaaS operational execution.
- Experience with Genesys Command Center.
- Experience building and maintaining metric and data analytics dashboards.
- Experience developing and supporting IVR functionality.
- Experience configuring Skills-Based Routing and agent profiles.
- Experience supporting workforce optimization functions, including workforce management and quality assurance.
- Demonstrated ability to create clear technical and operational documentation.
- Experience developing training materials and facilitating knowledge transfer to operational teams.
Education:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
- Equivalent combination of education and relevant experience may be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
About Computer Task Group
Sourced by ZipRecruiter
We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.
Industry
Professional, scientific, and technical services
Company size
1,001 - 5,000 Employees
Headquarters location
Buffalo, NY, US