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From Home Genesys Support Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117K - $154K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Genesys

Direct Response Representative

Durham, NC · On-site +1

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Genesys

Senior Software Engineer

Durham, NC · On-site +1

$118K - $156K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Megan soft Inc

Genesys Consultant

Lansing, MI · On-site

$50 - $55/hr

Inperson Interview JD: * 3-5+ years for the overall Genesys administration/IWD support experience ... data from Genesys DBs 3-5+ years Technical Skills Required for Genesys intelligent Workload ...

Telus Digital

$180K - $224K/yr

... who need to Work From Anywhere (Remote) . The Opportunity The Senior Manager, Solutions ... while supporting the sales lifecycle end-to-end. Responsibilities * Lead technical pre-sales ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Take part in Knowledge sharing sessions from development/offshore teams * Extend on-call support ...

Genesys

Direct Response Representative

Durham, NC · On-site +1

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

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From Home Genesys Support information

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How much do from home genesys support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for from home genesys support in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between From Home Genesys Support vs From Home Customer Service Representative?

AspectFrom Home Genesys SupportFrom Home Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, tech-focused supportRemote, customer interaction
Employer & Industry UsageTech companies, call centersRetail, telecom, service industries
Common Search & ComparisonTechnical support rolesCustomer service roles

From Home Genesys Support typically involves technical troubleshooting and support using Genesys platforms, requiring some technical skills. In contrast, From Home Customer Service Representative roles focus on general customer interactions, often with less technical expertise needed. Both roles are remote and serve customer needs, but they differ mainly in technical complexity and job focus.

What cities are hiring for From Home Genesys Support jobs? Cities with the most From Home Genesys Support job openings:
What are the most commonly searched types of Genesys Support jobs? The most popular types of Genesys Support jobs are:
What states have the most From Home Genesys Support jobs? States with the most job openings for From Home Genesys Support jobs include:
From Home Genesys Support jobs near you
Principal Genesys Cloud PS Consultant

Principal Genesys Cloud PS Consultant

Miratech

New York, NY • On-site, Remote

Full-time

Medical

Posted 14 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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