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From Home Genesys Support Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Senior Principal PS Consultant

Concord, NC · On-site +1

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

New

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Genesys

Senior Revenue Accountant

Indiana, PA · On-site +1

$73K - $96K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

New

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117K - $154K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Senior Revenue Accountant

Concord, NC · On-site +1

$75K - $97K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

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From Home Genesys Support information

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How much do from home genesys support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for from home genesys support in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between From Home Genesys Support vs From Home Customer Service Representative?

AspectFrom Home Genesys SupportFrom Home Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, tech-focused supportRemote, customer interaction
Employer & Industry UsageTech companies, call centersRetail, telecom, service industries
Common Search & ComparisonTechnical support rolesCustomer service roles

From Home Genesys Support typically involves technical troubleshooting and support using Genesys platforms, requiring some technical skills. In contrast, From Home Customer Service Representative roles focus on general customer interactions, often with less technical expertise needed. Both roles are remote and serve customer needs, but they differ mainly in technical complexity and job focus.

What cities are hiring for From Home Genesys Support jobs?

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The most popular types of Genesys Support jobs are:

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States with the most job openings for From Home Genesys Support jobs include:

From Home Genesys Support jobs near you

Genesys Cloud Architect

Miratech

Texas City, TX • On-site, Remote

$55.50 - $70.75/hr

Full-time

Medical

Re-posted 6 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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