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Flexible Genesys Support Jobs (NOW HIRING)

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Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Flexible PTO * Opportunities for professional growth and development * Paid parental leave * Health ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Senior Revenue Accountant

Indiana, PA · On-site +1

$73K - $96K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Genesys

Account Executive, Banking

Three Rivers, MI

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Account Executive, Banking

New York, NY · On-site

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Senior Revenue Accountant

Concord, NC · On-site +1

$75K - $97K/yr

Flexible work schedules and work from home opportunities * Development and career growth ... genesys.com. You can expect a response within 24-48 hours. To help us provide the best support ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

Account Executive, Banking

New York, NY

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Support migration activities from legacy contact center platforms to Genesys Cloud, including ... This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending ...

Genesys

Principal Solution Consultant

Indiana, PA · On-site +1

Flexible work schedules and work from home opportunities * Development and career growth ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

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How much do flexible genesys support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for flexible genesys support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Genesys Support jobs? The most popular types of Genesys Support jobs are:
Flexible Genesys Support jobs near you
Infographic showing various Flexible Genesys Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Genesys Engineer

Genesys Engineer

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Phoenix, AZ • On-site, Remote

Other

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Although the preferred arrangement for this role is a hybrid schedule based in our Phoenix, Arizona office (Tuesday-Thursday onsite), we are willing to consider highly qualified candidates who are based remotely within the Pacific Time Zone.
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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