Experience in troubleshooting routing issues in production on call * Excellent Communication and ... Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD ...
Experience in troubleshooting routing issues in production on call * Excellent Communication and ... Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD ...
Experience in troubleshooting routing issues in production on call * Excellent Communication and ... Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD ...
Experience in troubleshooting routing issues in production on call * Excellent Communication and ... Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD ...
Genesys Consultant
Coppell, TX · On-site
Providing on call support for complex issues related to the Genesys solution and other ancillary call center technologies. Location: Coppell, Texas. 40hrs. per week. Job may require some travel in ...
Genesys Consultant
Coppell, TX · On-site
Providing on call support for complex issues related to the Genesys solution and other ancillary call center technologies. Location: Coppell, Texas. 40hrs. per week. Job may require some travel in ...
Genesys Engineer
Phoenix, AZ · On-site
We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Participate in on-call support and after-hours change management activities as needed. What We Look ...
Genesys Engineer
Phoenix, AZ · On-site
We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Participate in on-call support and after-hours change management activities as needed. What We Look ...
Genesys Lead Demand
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Quick apply
Genesys Lead Demand
Wilmington, DE · On-site
Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Genesys Lead demand
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Quick apply
Genesys Lead demand
Wilmington, DE · On-site
Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: * Troubleshoot production ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Genesys Lead with GVP
Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Quick apply
Genesys Lead with GVP
Wilmington, DE · On-site
Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Extend on-call support during weekends. During this time, attend critical issues and any change ...
Genesys Cloud Architecture
Raritan, NJ · On-site
$57 - $76.25/hr
... x 7 on call support as part of a scheduled rotation with other team members. 3. Understand and apply advanced system/application administration, management and performance tuning techniques. 4. ...
Genesys Cloud Architecture
Raritan, NJ · On-site
$57 - $76.25/hr
... x 7 on call support as part of a scheduled rotation with other team members. 3. Understand and apply advanced system/application administration, management and performance tuning techniques. 4. ...
Genesys Senior Implementation Engineer (eServices)
Pittsford, NY · On-site +1
$103K - $140K/yr
The candidate will be required to be "on call" after hours to support the operations team in the ... Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing ...
Genesys Senior Implementation Engineer (eServices)
Pittsford, NY · On-site +1
$103K - $140K/yr
The candidate will be required to be "on call" after hours to support the operations team in the ... Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing ...
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · Remote
$120K - $135K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · Remote
$120K - $135K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · Remote
$103K - $142K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Quick apply
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · Remote
$103K - $142K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · On-site
$120K - $135K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Senior Genesys Engage Engineer (Houston, TX)
Austin, TX · On-site
$120K - $135K/yr
The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing * Design, implement, and maintain Genesys Engage solutions to meet business requirements.
Genesys Senior Implementation Engineer (eServices)
$103K - $140K/yr
The candidate will be required to be "on call" after hours to support the operations team in the ... Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing ...
Genesys Senior Implementation Engineer (eServices)
$103K - $140K/yr
The candidate will be required to be "on call" after hours to support the operations team in the ... Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing ...
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below ... * On call rotation supporting the production environment 24x7x365. Additional Job Functions
IT Services Specialist
Indianapolis, IN · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
IT Services Specialist
Indianapolis, IN · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
IT Services Specialist
Durham, NC · Hybrid
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
IT Services Specialist
Durham, NC · Hybrid
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
IT Services Specialist
Indianapolis, IN · Hybrid
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
IT Services Specialist
Indianapolis, IN · Hybrid
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Provide after-hours or on-call support as needed to maintain critical system availability Required ...
Job description
Team Structure: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.
Ideal CandidateCandidate must have experience in Contact center technology especially in Genesys platform and it is ideal if he is from health care domain, but it is not mandatory.
Top RequirementsTop 3 skills: 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules
RequirementsDevelopment experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.
Must Have Skills/Attributes- 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
- 3+ years of Configuration management tools
- Experience in developing Routing workflows using Composer
- 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
- Ability to architect routing design and development for new solutions that will be implemented for the customer
- Experience in troubleshooting routing issues in production on call
- Excellent Communication and interpersonal skills
- Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
- Experience using Cyara for call flow automation testing
- Genesys certification in Routing
What are the work hours? 8am-5pm Monday through Friday (required to work after hours to support a change release)
Where is the work to be performed? Candidate must be able to report to one of the UHG facility:
- Plymouth, MN
- Hartford, CT
- Basking Ridge, NJ
Telecommuting allowed at this time due to COVID.
What type of interview process is preferred?
Initial interview will be a 30 minute audio call followed by another round or two with other team members.
About SampraSoft
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2005