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On Call Genesys Support Jobs (NOW HIRING)

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Genesys Engineer

Phoenix, AZ · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Participate in on-call support and after-hours change management activities as needed. What We Look ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties ... Extend on-call support during weekends. During this time, attend critical issues and any change ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH ... Extend on-call support during weekends. During this time, attend critical issues and any change ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Participate in oncall rotations or afterhours support as required. Qualifications * Bachelor ... Handson experience with Genesys Cloud, including Architect, telephony configuration, routing, and ...

Randstad Digital

Production Support Analyst

Plano, TX · On-site

$54.62 - $64.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... on-call rotation, including nights, weekends holidays * 2-3 years of experience supporting Contact Center technologies, including IVR and CTI platforms. * Strong working knowledge of Genesys Call ...

New

Genesys

IT Services Specialist

Menlo Park, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Participate in after-hours or on-call rotations based on business needs * Manage hardware ordering ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

Genesys

IT Services Specialist

Menlo Park, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Participate in after-hours or on-call rotations based on business needs * Manage hardware ordering ... Working at Genesys * AI at enterprise scale - Build, support and operate AI-powered technology used ...

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Genesys Engineer

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Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Although the preferred arrangement for this role is a hybrid schedule based in our Phoenix, Arizona office (Tuesday-Thursday onsite), we are willing to consider highly qualified candidates who are based remotely within the Pacific Time Zone.
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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