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On Call Genesys Support Jobs (NOW HIRING)

BLDG SVC 32 B-J

Telecommunications Specialist

Manhattan, NY · On-site

$100K - $110K/yr

... Genesys Cloud CX, Microsoft Teams Calling, and related telephony services. The role handles ... Provide support after hours, on weekends, and through on-call rotation as required. Qualifications ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Responsible for the day-to-day operation, support, and configuration of the corporate VoIP ... May assist in on-call schedule from time to time. Carries a personal cell phone to be available for ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Responsible for the day-to-day operation, support, and configuration of the corporate VoIP ... May assist in on-call schedule from time to time. Carries a personal cell phone to be available for ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Responsible for the day-to-day operation, support, and configuration of the corporate VoIP ... May assist in on-call schedule from time to time. Carries a personal cell phone to be available for ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

Responsible for the day-to-day operation, support, and configuration of the corporate VoIP ... May assist in on-call schedule from time to time. Carries a personal cell phone to be available for ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Monday-Friday | 8:00 AM-5:00 PM ( Occasional on-call and after-hours support may be required based ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Monday-Friday | 8:00 AM-5:00 PM ( Occasional on-call and after-hours support may be required based ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...

DaVita

Registered Nurse

Sandisfield, MA · On-site

Posting Date 07/15/2026 1 Genesys Pkwy,Grand Blanc,Michigan,48439-8065,United States of America ... Support and oversee patient care with the help of PCTs * Adapt quickly in a dynamic hospital ...

Dabella

$70K - $80K/yr

Monday-Friday (Occasional on-call and after-hours support may be required based on business needs ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monday-Friday (Occasional on-call and after-hours support may be required based on business needs ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monday-Friday (Occasional on-call and after-hours support may be required based on business needs ... Genesys, NICE InContact, Talkdesk) * Experience administering Mitel Cloud or other cloud based VOIP ...

ThedaCare

Cisco Telephony Engineer - Onsite

Appleton, WI · On-site

... CUBE, Genesys Cloud); call quality monitoring and advanced troubleshooting (Wireshark, RTMT, QoS ... hours on-call support. KEY ACCOUNTABILITIES: 1. Defines, implements and manages operating system ...

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Implementation Engineer - Unified Communications & Contact Center Solutions

Cerium Networks Inc

Seattle, WA • On-site, Remote

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI - building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support.  With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.


Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.


What You'll Do

  • Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
  • Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
  • Integrate Avaya Aura with Call Center solutions, as needed.
  • Configure SIP circuits between Aura and SBCs such as AudioCodes. 
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets

Requirements


 What We're Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.


Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable


Location: Seattle, WA or Portland, OR - Hybrid with 2 days in office per week


Compensation

  • Pay Range: $95,000-130,000 
  • Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 

Benefits

Medical, dental and vision Insurance

Basic term life and AD&D insurance (fully paid for by the company)

Paid time off annually: 15 days of PTO and 9 paid holidays

401(k) Plan and Employer Matching Contribution of 4%

Wellness program that includes up to $500 in cash awards

Employee Assistance Program

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