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Genesys Purecloud Jobs (NOW HIRING)

Cox

Lead Customer Care Specialist (Manheim)

Phoenix, AZ · On-site

$24.23 - $36.35/hr

  • PTO

Leverage and optimize AI-powered tools (chatbots, SMS automation, Genesys PureCloud) to streamline interactions. * Train team members on effective use of AI tools; monitor performance and provide ...

New

Cox

Lead Customer Care Specialist (Manheim)

Atlanta, GA · On-site

$24.23 - $36.35/hr

  • PTO

Leverage and optimize AI-powered tools (chatbots, SMS automation, Genesys PureCloud) to streamline interactions. * Train team members on effective use of AI tools; monitor performance and provide ...

New

Infosys

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact center solutions with deep knowledge of Architect Flows, inbound/outbound routing, ACD, IVR, skills ...

New

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How much do genesys purecloud jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for genesys purecloud in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What does a Genesys PureCloud professional do?

Professionals in a Genesys Purecloud role frequently handle tasks such as configuring contact center workflows, monitoring system performance, troubleshooting technical issues, and providing user support and training. They often collaborate closely with IT teams, business analysts, and end users to understand requirements and translate them into effective cloud-based solutions. Regular activities may also include maintaining integrations with CRM or third-party applications and managing software updates or feature enhancements. This role offers variety and challenge, with the chance to directly impact customer experience and operational efficiency.

What is a Genesys PureCloud?

A Genesys PureCloud job typically involves managing, configuring, and supporting the Genesys Cloud CX platform, a cloud-based contact center solution. Professionals in this role work on tasks such as system integration, troubleshooting, workflow automation, and optimizing customer interactions. They may also collaborate with IT teams to enhance communication systems, ensure platform stability, and provide technical support for users. Skills in cloud computing, VoIP, and API integrations are often required.

What are the key skills and qualifications needed for a Genesys PureCloud role?

To thrive in a Genesys Purecloud role, you need a solid background in cloud-based contact center solutions, experience with VoIP technologies, and strong problem-solving abilities, typically supported by a degree in information technology or a related field. Familiarity with Genesys Cloud CX (PureCloud), API integrations, CRM systems, and relevant certifications like Genesys Certified Professional are highly valuable. Excellent communication, troubleshooting, and customer service skills help professionals excel in client-facing and team collaboration scenarios. These competencies ensure effective deployment, support, and optimization of Genesys Purecloud solutions for enterprise clients.

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Genesys Purecloud jobs near you
Infographic showing various Genesys Purecloud job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $109,219 per year, or $52.5 per hour.

Senior Genesys Cloud Engineer

1 point system

Cincinnati, OH • On-site

$55/hr

Contractor

Re-posted 23 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.