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Genesys Cloud Remote Jobs (NOW HIRING)

Diverse Lynx

Genesys Cloud Architecture

$75/hr

Genesys Cloud Architecture Duration: Long Term Contract Location ... Raritan, New Jersey/Remote Rate Range: $75/hr. - $65/hr. Interview mode: Telephonic/Video ...

E-Solutions

Genesys Cloud Architecture :: Onsite/Remote

$66.50 - $84.75/hr

Genesys Cloud Architecture Location: Raritan, New Jersey/Remote Mode: Contract (6+ Months) Soft Skills Requirements: * Excellent communication and conversation skills (Verbal and Written) * Good ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Apply Early

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Apply Early

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Apply Early

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

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How much do genesys cloud remote jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for genesys cloud remote in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What does a typical day look like for a Genesys Cloud Remote specialist?

A typical day for a Genesys Cloud Remote specialist involves monitoring and managing cloud-based contact center operations, responding to support tickets, troubleshooting system issues, and collaborating with cross-functional teams to optimize performance. You’ll often participate in virtual meetings with clients or internal stakeholders to ensure their requirements are met and systems run smoothly. Regular tasks might include system configuration, feature deployment, performance analytics, and providing end-user training or guidance. Working remotely, you’ll leverage cloud communication and collaboration tools to stay connected with your team and quickly address emerging technical challenges.

What are the key skills and qualifications needed to thrive in the Genesys Cloud Remote position, and why are they important?

To thrive as a Genesys Cloud Remote specialist, you need in-depth knowledge of Genesys Cloud CX platform, strong troubleshooting skills, and experience in contact center technology. Familiarity with cloud-based communication systems, APIs, and certifications like Genesys Cloud CX Certified Professional are highly valuable. Excellent problem-solving abilities, remote collaboration, and strong communication skills set top candidates apart. These competencies are crucial to ensure seamless contact center operations and effective remote service delivery within a distributed environment.

What is a Genesys Cloud Remote job?

A Genesys Cloud Remote job involves working with the Genesys Cloud platform in a remote capacity, typically in roles such as customer support, software development, or system administration. Employees use the cloud-based system to manage customer interactions, configure settings, and troubleshoot issues from any location. These roles require familiarity with Genesys Cloud tools, strong communication skills, and problem-solving abilities. Many positions also involve integrating Genesys Cloud with other business applications.

More about Genesys Cloud Remote jobs
What cities are hiring for Genesys Cloud Remote jobs? Cities with the most Genesys Cloud Remote job openings:
What are the most commonly searched types of Genesys Cloud jobs? The most popular types of Genesys Cloud jobs are:
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Genesys Cloud Remote jobs near you
Infographic showing various Genesys Cloud Remote job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.
Genesys Cloud Architecture

Genesys Cloud Architecture

Diverse Lynx

Remote

$75/hr

Other

Posted 5 days ago

Job description

Genesys Cloud Architecture

Duration: Long Term Contract Location: Raritan, New Jersey/Remote Rate Range: $75/hr. - $65/hr. Interview mode: Telephonic/Video Conference Joining: ASAP

This is the description.

Soft Skills Requirements
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have good customer handling skills
Certification Requirements
  • GCP (Mandatory)
  • ITIL Foundation (Preferred)
Skills Required
  • Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, configuration, and support.
  • Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
  • Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite.
  • Should be hands on in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc.
  • Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, Client, OCS, GPlus Integrations etc.) or similar solutions.
  • Genesys API's integration with 3rd party solutions and CRMs like Salesforce etc.
  • Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day;operational activities on Genesys Cloud CX.
  • Provide Tier 3 support during critical incidents as necessary
  • Participate and lead ongoing technology research and strategic planning for contact center services
  • Perform some Genesys infrastructure maintenance work; some after-hours z6/ work is required
  • Flexibility to work across different time zones
  • Resource should be flexible for working in NA Shift Projects as well.
Roles & Responsibilities
  • Resolving incident cases.
  • Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
  • Incident tracking to ensure continuity across shifts.
  • Vendor management with PSTN Service provide, OEM for resolution of tickets.
  • Coordination of communication bridges during major outages
  • Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
  • Adhering to defined SLAs
  • Handling tickets / requests
  • Troubleshooting technical issues
  • Ensuring that defined processes are adhered to
  • Report regularly concerning key counters and measures of the voice network through health checks
  • Genesys Release Management

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

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