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Genesys Cloud Remote Jobs (NOW HIRING)

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Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

NWN.ai. Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

I have an opportunity for a "Genesys Cloud - 100% REMOTE " and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer ...

Genesys

Cloud Security & AI Consultant

California, MD · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Background in SaaS or cloud-native software organizations #LI-Remote #LI-CP1 Compensation: This ...

Genesys

Cloud Security & AI Consultant

Concord, NC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Background in SaaS or cloud-native software organizations #LI-Remote #LI-CP1 Compensation: This ...

Chime Financial, Inc

Genesys Platform Program Lead

  • Medical

  • Life

  • PTO

Own the solution architecture for Genesys Cloud CX - defining how it's configured, integrated with ... Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Background in SaaS or cloud-native software organizations #LI-Remote #LI-CP1 Compensation: This ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Location : Fully remote within US (not limited to that states that the job is tagged to) Key ... Experience with Genesys platforms, including Genesys Engage, Genesys Cloud, or multi-cloud ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Remote within Eastern or Central US Only Key Responsibilities: * Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud.

Genesys

Senior Revenue Accountant

Indiana, PA · On-site +1

$73K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... remote work opportunities Career development and growth programs Open Time Off policy 401(k) ...

Genesys

Senior Revenue Accountant

Concord, NC · On-site +1

$75K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... remote work opportunities Career development and growth programs Open Time Off policy 401(k) ...

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How much do genesys cloud remote jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for genesys cloud remote in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What does a typical day look like for a Genesys Cloud Remote?

A typical day for a Genesys Cloud Remote specialist involves monitoring and managing cloud-based contact center operations, responding to support tickets, troubleshooting system issues, and collaborating with cross-functional teams to optimize performance. You’ll often participate in virtual meetings with clients or internal stakeholders to ensure their requirements are met and systems run smoothly. Regular tasks might include system configuration, feature deployment, performance analytics, and providing end-user training or guidance. Working remotely, you’ll leverage cloud communication and collaboration tools to stay connected with your team and quickly address emerging technical challenges.

What are the key skills and qualifications needed to thrive in the Genesys Cloud Remote position, and why are they important?

To thrive as a Genesys Cloud Remote specialist, you need in-depth knowledge of Genesys Cloud CX platform, strong troubleshooting skills, and experience in contact center technology. Familiarity with cloud-based communication systems, APIs, and certifications like Genesys Cloud CX Certified Professional are highly valuable. Excellent problem-solving abilities, remote collaboration, and strong communication skills set top candidates apart. These competencies are crucial to ensure seamless contact center operations and effective remote service delivery within a distributed environment.

What is a Genesys Cloud Remote?

A Genesys Cloud Remote job involves working with the Genesys Cloud platform in a remote capacity, typically in roles such as customer support, software development, or system administration. Employees use the cloud-based system to manage customer interactions, configure settings, and troubleshoot issues from any location. These roles require familiarity with Genesys Cloud tools, strong communication skills, and problem-solving abilities. Many positions also involve integrating Genesys Cloud with other business applications.

More about Genesys Cloud Remote jobs
What cities are hiring for Genesys Cloud Remote jobs? Cities with the most Genesys Cloud Remote job openings:
What are the most commonly searched types of Genesys Cloud jobs? The most popular types of Genesys Cloud jobs are:
What states have the most Genesys Cloud Remote jobs? States with the most job openings for Genesys Cloud Remote jobs include:
What job categories do people searching Genesys Cloud Remote jobs look for? The top searched job categories for Genesys Cloud Remote jobs are:
Genesys Cloud Remote jobs near you
Infographic showing various Genesys Cloud Remote job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Miratech

Atlanta, GA • On-site, Remote

$56.25 - $76.75/hr

Full-time

Medical

Re-posted 19 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Visa sponsorship is not available for this role.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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