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Genesys Cloud Remote Jobs in Reston, VA (NOW HIRING)

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... Connect, Genesys, Service Cloud Voice, CCaaS platforms). - Experience with middleware and ... remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... using cloud platforms, AI-enabled solutions, CRM technologies, workflow automation, and Agile ... Job Location Remote work within the United States is authorized. Must support US Eastern time zone ...

Miratech

Global Account Director

Washington, DC · On-site +1

Experience selling CX transformation, cloud, AI, or digital engineering solutions * Demonstrated ... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ...

Miratech

Global Account Director

Washington, DC · On-site +1

Experience selling CX transformation, cloud, AI, or digital engineering solutions * Demonstrated ... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ...

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Genesys Cloud Remote information

See Reston, VA salary details

$24

$65

$90

How much do genesys cloud remote jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for genesys cloud remote in Reston, VA is $65.42, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $74.52 per hour, depending on experience, location, and employer.

What does a typical day look like for a Genesys Cloud Remote specialist?

A typical day for a Genesys Cloud Remote specialist involves monitoring and managing cloud-based contact center operations, responding to support tickets, troubleshooting system issues, and collaborating with cross-functional teams to optimize performance. You’ll often participate in virtual meetings with clients or internal stakeholders to ensure their requirements are met and systems run smoothly. Regular tasks might include system configuration, feature deployment, performance analytics, and providing end-user training or guidance. Working remotely, you’ll leverage cloud communication and collaboration tools to stay connected with your team and quickly address emerging technical challenges.

What are the key skills and qualifications needed to thrive in the Genesys Cloud Remote position, and why are they important?

To thrive as a Genesys Cloud Remote specialist, you need in-depth knowledge of Genesys Cloud CX platform, strong troubleshooting skills, and experience in contact center technology. Familiarity with cloud-based communication systems, APIs, and certifications like Genesys Cloud CX Certified Professional are highly valuable. Excellent problem-solving abilities, remote collaboration, and strong communication skills set top candidates apart. These competencies are crucial to ensure seamless contact center operations and effective remote service delivery within a distributed environment.

What is a Genesys Cloud Remote job?

A Genesys Cloud Remote job involves working with the Genesys Cloud platform in a remote capacity, typically in roles such as customer support, software development, or system administration. Employees use the cloud-based system to manage customer interactions, configure settings, and troubleshoot issues from any location. These roles require familiarity with Genesys Cloud tools, strong communication skills, and problem-solving abilities. Many positions also involve integrating Genesys Cloud with other business applications.

What cities near Reston, VA are hiring for Genesys Cloud Remote jobs? Cities near Reston, VA with the most Genesys Cloud Remote job openings:
Genesys Cloud Remote jobs near you
Infographic showing various Genesys Cloud Remote job openings in Reston, VA as of July 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $136,081 per year, or $65.4 per hour.

Genesys Contact Center Engineer

SYS Integration

Washington, DC • Remote

$58.25 - $78/hr

Contractor

Re-posted 7 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer  to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.

Responsibilities and Duties

  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:

  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE  experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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