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Remote Cx Jobs in Reston, VA (NOW HIRING)

CPG Beyond, Inc.

Proposal Associate

Ashburn, VA · On-site +1

$78K - $118K/yr

Ashburn, VA (open to remote or hybrid for strong Commercial or Data Center Estimating Exp) POSITION ... QA/QC and CX Services • Prepares proposals and participates in presentations, as necessary, in ...

Miratech

Global Account Director

Washington, DC · On-site +1

Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Global Account Director

Washington, DC · On-site +1

Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

NuAxis Innovations

Senior AI Developer

Washington, DC · On-site +1

$61.75 - $81.50/hr

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Senior AI Developer for a remote federal program ...

NuAxis Innovations

Front-End Developer

Washington, DC · On-site +1

$117K - $137K/yr

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Front-End Developer for a remote federal program ...

ICF

Enterprise Architect (MD DC VA) NI

Rockville, MD · On-site +1

$70.25 - $90.75/hr

* We are open to supporting 100% remote work anywhere within MD DC VA area * Local candidates may be ... Establish customer experience (CX) governance, standards, and best practices for engagement and ...

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Remote Cx information

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How much do remote cx jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for remote cx in Reston, VA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $30.00 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are popular job titles related to Remote Cx jobs in Reston, VA? For Remote Cx jobs in Reston, VA, the most frequently searched job titles are:
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Remote Cx jobs near you
UI/UX & Customer Experience (CX) Expert

UI/UX & Customer Experience (CX) Expert

NuAxis Innovations

Washington, DC • On-site, Remote

Full-time

Posted 15 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

 Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity.

Position Overview

The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards.

Key Responsibilities

  • Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle.

  • Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points.

  • Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications.

  • Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices.

  • Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries.

  • Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards.

  • Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences.

  • Work closely with Front-End Developers to ensure accurate implementation of approved designs.

  • Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability.

  • Create and maintain design documentation, style guides, design specifications, and UX standards.

  • Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations.

  • Promote human-centered design and customer experience best practices across project teams.

Required Qualifications

  • Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.

  • Minimum of 5 years of experience designing enterprise web or mobile applications.

  • Strong experience with UX research, interaction design, information architecture, and visual design.

  • Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools.

  • Experience designing responsive, mobile-first applications.

  • Experience implementing or designing with the U.S. Web Design System (USWDS).

  • Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA.

  • Experience working within Agile software development environments.

Preferred Qualifications

  • Experience supporting Federal Government digital services.

  • Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies.

  • Experience designing AI-enabled or data-driven applications.

  • Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams.

  • Experience using analytics and user behavior data to improve digital experiences.

Desired Skills

  • User Experience (UX) Design

  • User Interface (UI) Design

  • Customer Experience (CX)

  • Human-Centered Design (HCD)

  • User Research and Usability Testing

  • Wireframing and Interactive Prototyping

  • Information Architecture

  • Design Systems and Component Libraries

  • U.S. Web Design System (USWDS)

  • Responsive and Mobile-First Design

  • Section 508 and WCAG 2.1 AA Accessibility

  • Figma, Adobe XD, Sketch, or similar tools

  • Agile/Scrum Methodologies

  • Strong communication, collaboration, and presentation skills

Work Environment

  • Remote or hybrid work environment based on program requirements.

Clearance Requirements

  • Ability to obtain and maintain a Public Trust clearance.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Employment Type: Full time

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