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Remote Cx Jobs in Reston, VA (NOW HIRING)

Miratech

Global Account Director

Washington, DC · On-site +1

Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Global Account Director

Washington, DC · On-site +1

Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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How much do remote cx jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote cx in Reston, VA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $30.00 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

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Remote Cx jobs near you
Assessment Specialist -Closed Captioning - FCC Compliance (Remote, Part Time)

Assessment Specialist -Closed Captioning - FCC Compliance (Remote, Part Time)

TestPros

Sterling, VA • On-site, Remote

$40 - $70/hr

Part-time

Posted 6 days ago

Job description

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world. We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.
TestPros is seeking Accessibility Assessment Specialists with an analytical, customer-focused mindset and experience in usability, customer experience (CX), and accessibility compliance testing.
Start: Future projects late 2026 or 2027 (not an immediate job opening)
Type: Part-time consulting
Overview
Focus: Closed Captioning Quality and Caption Settings Accessibility for Television Devices
Regulatory Basis: Federal Communications Commission (FCC) closed captioning requirements
Location: Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA
This role evaluates television devices for compliance with FCC closed captioning requirements, focusing on caption quality during video playback and the accessibility and usability of closed caption display settings within the TV user interface. The specialist performs hands-on device testing, documents compliance gaps, and provides actionable remediation guidance.
Key Responsibilities
Evaluate closed captions for accuracy, synchronicity, completeness, and placement. Test live, linear, and on-demand content as applicable. Identify caption timing, truncation, speaker attribution, and placement issues. Capture test evidence and document defects with clear reproduction steps and severity ratings. Assess accessibility and usability of caption display settings, including discoverability, customization options, consistency across apps and inputs, preview functionality, and interaction via standard remote controls. Develop and execute test plans mapped to FCC requirements, produce compliance assessment reports with remediation recommendations, validate fixes, and collaborate with QA, engineering, product, and compliance teams.
Required Skills
  • 5+ years of experience in accessibility testing, QA, compliance testing, or video/TV device testing
  • Hands-on experience evaluating closed captioning quality
  • Strong understanding of FCC closed captioning principles (accuracy, synchronicity, completeness, placement)
  • Experience testing physical TV devices using remote controls
  • Ability to document findings clearly with supporting evidence
  • Strong written communication and reporting skills
Preferred Skills
  • Experience testing smart TVs, set-top boxes, or streaming devices
  • Familiarity with caption customization features and UI discoverability testing
  • Knowledge of CVAA or device-level accessibility requirements
  • Accessibility or QA certifications (CPACC, WAS, or similar)

Work Environment: Hands-on device testing role. Remote-friendly when device access is available, with occasional on-site or hybrid work as needed.
Rate: $40-70/hr (1099 or Corp. To Corp.). This range represents a good-faith estimate and is not a guarantee; final compensation is determined by factors such as experience, qualifications, and government contract labor rate requirements and may fall outside the stated range.
Equal Opportunity Employer
TestPros is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
Offer Considerations
TestPros considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.
Federal Compliance
As a federal contractor, TestPros is subject to all federal and state mandates and/or other customer requirements.

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