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Cx Jobs (NOW HIRING)

HLK

Director, CX Strategy

Saint Louis, MO

Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...

Payabli

As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA ...

ENFRA LLC

CX Support

Long Beach, MS · On-site

$17.75 - $23.50/hr

Support the Cx Director and BD by developing Cx Scopes of Work and accurate task and project pricing.This may include participation in new project interviews and pursuing new opportunities with ...

ENFRA LLC

CX Support

Long Beach, MS · On-site

$17.75 - $23.50/hr

The Project Manager is responsible for maintaining project documentation, managing budgets and schedules, tracking project risks, and supporting the Cx Director and Business Development team by ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

Every advisor has personally built or led CX programs, and clients rely on that experience when the path forward requires expertise, not just execution. We are seeking a Senior Manager to advise ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

Every advisor has personally built or led CX programs, and clients rely on that experience when the path forward requires expertise, not just execution. We are seeking a Senior Manager to advise ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$125.60 - $171/hr

Every advisor has personally built or led CX programs, and clients rely on that experience when the path forward requires expertise, not just execution. We are seeking a Senior Manager to advise ...

ENFRA LLC

CX Support

Long Beach, MS · On-site

$17.75 - $23.50/hr

Support the Cx Director and BD by developing Cx Scopes of Work and accurate task and project pricing.This may include participation in new project interviews and pursuing new opportunities with ...

Salas O'Brien

Cx Technician

Manhattan, NY · On-site

$65K - $89K/yr

Cx Technician At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're ...

ENFRA LLC

Commissioning Support

Long Beach, MS · On-site

The Project Manager is responsible for maintaining project documentation, managing budgets and schedules, tracking project risks, and supporting the Cx Director and Business Development team by ...

Braze

Director, CX Business Systems

New York, NY · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

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How much do cx jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx position?

To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.

What are the typical career advancement opportunities for a Cx professional?

As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.

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Cx jobs near you
Infographic showing various Cx job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Director, CX Strategy

HLK

Saint Louis, MO

Full-time

Re-posted 14 days ago

Job description

Role Summary
The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned, and earned channels. This role leads CX strategy on client teams while also owning CX processes, people management, and functional leadership to ensure integrated, measurable, and outcome-driven marketing execution.

Key Responsibilities
CX Strategy & Functional Leadership

  • Lead the development of holistic CX strategies across paid, owned, and earned channels, aligned to client business objectives.
  • Define CX frameworks, processes, and standards that guide experience design, planning, and execution across the CX function.
  • Establish the strategic role of paid, earned, and owned channels within the customer journey and overall marketing approach.

Client Impact & CX Leadership

  • Serve as the primary CX strategic lead and partner for assigned clients.
  • Translate business objectives into CX activation plans (atlas), journey frameworks, and integrated channel strategies.
  • Define campaign success metrics, learning agendas, and measurable goals, ensuring they are trackable and aligned to business outcomes.

POE Orchestration & Briefing

  • Own briefing of paid media teams, clearly defining the role of paid media and success metrics for execution.
  • Brief earned media teams (social, PR, communications) to deliver tactical plans aligned to CX strategy.
  • Fully own owned channel strategy, including email journeys, website experience, content strategy, and lifecycle planning.

Team Leadership & Operational Excellence

  • Manage, mentor, and develop CX team members, providing clear direction, feedback, and growth pathways.
  • Ensure CX resources are effectively staffed and supported across client teams.
  • Partner with Media Planning and Operations leadership to ensure CX strategy is actionable, executable, and realized in market.

Experience

  • Minimum of 7 years of experience in strategic roles in agencies working across media, content, social and digital strategy
  • Experience leading teams and building relationships across an organization to increase opportunities for your team and the agency
  • Management experience including hiring, developing and mentoring talent to reach their potential
  • Strategy development experience across brand, social, digital and campaign ecosystem/tactical strategy
  • Strong understanding of how to pull brand strategy across every touchpoint of the customer journey
  • Experience and ability to amplify and extend creative ideas beyond traditional touchpoints

Apply