We are seeking a visionary Principal Architect - Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just ...
Quick apply
We are seeking a visionary Principal Architect - Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just ...
Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business requirements into scalable, secure, and high-performing technical designs * Define and drive the ...
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Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business requirements into scalable, secure, and high-performing technical designs * Define and drive the ...
As Cx Commissioning Director, you will own the commissioning program at the portfolio level-defining the Cx methodology, standards, and governance that every site executes against to ensure each ...
As Cx Commissioning Director, you will own the commissioning program at the portfolio level-defining the Cx methodology, standards, and governance that every site executes against to ensure each ...
Issue consistent fab Cx reports for each assembly, detailing what was tested, what passed, what was deferred to site, and any defects to be resolved prior to or during install. Coordinate with ...
Issue consistent fab Cx reports for each assembly, detailing what was tested, what passed, what was deferred to site, and any defects to be resolved prior to or during install. Coordinate with ...
Issue consistent fab Cx reports for each assembly, detailing what was tested, what passed, what was deferred to site, and any defects to be resolved prior to or during install. Coordinate with ...
Issue consistent fab Cx reports for each assembly, detailing what was tested, what passed, what was deferred to site, and any defects to be resolved prior to or during install. Coordinate with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
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This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
Quick apply
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
Director, Inside Sales
Calgary, AB · On-site
$80 - $120/hr
You will work alongside CX Operations, Lifecycle, Marketing, and Product to ensure the inside sales motion is data-driven, compliant, and seamlessly integrated into the broader customer experience.
Director, Inside Sales
Calgary, AB · On-site
$80 - $120/hr
You will work alongside CX Operations, Lifecycle, Marketing, and Product to ensure the inside sales motion is data-driven, compliant, and seamlessly integrated into the broader customer experience.
Build and maintain Cx dashboards and reports for internal leadership and the owner, highlighting critical path items, blockers, and residual risks. Capture and analyze commissioning data: durations ...
Build and maintain Cx dashboards and reports for internal leadership and the owner, highlighting critical path items, blockers, and residual risks. Capture and analyze commissioning data: durations ...
Build and maintain Cx dashboards and reports for internal leadership and the owner, highlighting critical path items, blockers, and residual risks. Capture and analyze commissioning data: durations ...
Build and maintain Cx dashboards and reports for internal leadership and the owner, highlighting critical path items, blockers, and residual risks. Capture and analyze commissioning data: durations ...
Document tests, issues, and resolutions consistently in partnership with the Cx Program & Data Engineer. Provide mechanical commissioning input to operations teams to support clean handover and ...
Document tests, issues, and resolutions consistently in partnership with the Cx Program & Data Engineer. Provide mechanical commissioning input to operations teams to support clean handover and ...
Document tests, issues, and resolutions consistently in partnership with the Cx Program & Data Engineer. Provide mechanical commissioning input to operations teams to support clean handover and ...
Document tests, issues, and resolutions consistently in partnership with the Cx Program & Data Engineer. Provide mechanical commissioning input to operations teams to support clean handover and ...
Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service. * Administration of service concerns from cases, to order creation, to ordering of parts ...
Quick apply
Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service. * Administration of service concerns from cases, to order creation, to ordering of parts ...
Ensure construction quality meets mission-critical design standards and partner on integrated commissioning (Cx) to validate power, cooling, and resiliency systems ahead of handover. * Collaborate ...
Ensure construction quality meets mission-critical design standards and partner on integrated commissioning (Cx) to validate power, cooling, and resiliency systems ahead of handover. * Collaborate ...
Lead the roadmap and governance for our telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce ...
Lead the roadmap and governance for our telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce ...
We work across brand, CX, and content to give leaders a deeper understanding of what drives customer choice and loyalty - and a more effective way to scale growth in a world shaped by automation and ...
We work across brand, CX, and content to give leaders a deeper understanding of what drives customer choice and loyalty - and a more effective way to scale growth in a world shaped by automation and ...
Document all tests, defects, and resolutions in coordination with the Cx Program & Data Engineer. What We Are Looking For Deep experience with data centre or missioncritical electrical systems ...
Document all tests, defects, and resolutions in coordination with the Cx Program & Data Engineer. What We Are Looking For Deep experience with data centre or missioncritical electrical systems ...
Document all tests, defects, and resolutions in coordination with the Cx Program & Data Engineer. What We Are Looking For Deep experience with data centre or missioncritical electrical systems ...
Document all tests, defects, and resolutions in coordination with the Cx Program & Data Engineer. What We Are Looking For Deep experience with data centre or missioncritical electrical systems ...
Cx information
What are the typical career advancement opportunities for a Cx professional?
As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.
What are the key skills and qualifications needed to thrive in the Cx position, and why are they important?
To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.
What does a CX do?
A CX, or Customer Experience professional, focuses on improving customer satisfaction by analyzing feedback, designing user-friendly processes, and ensuring positive interactions across channels. They often use tools like customer relationship management (CRM) software and may require skills in communication, data analysis, and problem-solving.
What is a CX job?
A CX (Customer Experience) job involves managing and improving the interactions customers have with a company, focusing on enhancing satisfaction and loyalty. Roles often include customer support, account management, or UX design, and require skills in communication, problem-solving, and familiarity with customer service tools. CX professionals analyze feedback and data to optimize the overall customer journey.
How can I make 2000 a week working from home?
For a Cx role, earning $2000 weekly from home typically requires high-paying client contracts, advanced skills in customer experience management, and consistent workload. Building a strong portfolio, gaining relevant certifications, and leveraging freelance platforms can help secure higher-paying opportunities and increase earnings.
What jobs pay 4000 a week without a degree?
In customer experience roles, such as high-level client account managers or specialized consultants, it is possible to earn $4,000 or more weekly through commissions, bonuses, or high-value contracts. These positions often require strong communication skills, industry knowledge, and experience rather than formal degrees, and they may involve sales, account management, or consulting in fast-paced environments.
What are popular job titles related to Cx jobs in Alberta? For Cx jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Cx jobs in Alberta look for? The top searched job categories for Cx jobs in Alberta are:
Full-time
Medical
Posted 18 days ago
Job description
Company Description
Additional Information
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.
If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.
Responsibilities
- Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
- Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
- Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
- Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
- Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
- Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
- Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.
- Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
- Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
- Deep Technical Mastery in:
- API-first architecture principles
- Microservices patterns
- Event-driven and distributed systems
- Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
- Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have
- TOGAF or equivalent architecture certification.
- Hands-on experience with Enterprise Service Bus (ESB) platforms.
- Deep familiarity with contact center technologies and customer engagement software.
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.