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Cx Jobs in Alabama (NOW HIRING)

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to ...

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How much do cx jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for cx in Alabama is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx position?

To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.

What are the typical career advancement opportunities for a Cx professional?

As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.

What are the most commonly searched types of Cx jobs in Alabama?

The most popular types of Cx jobs in Alabama are:

What are popular job titles related to Cx jobs in Alabama?

For Cx jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Cx jobs in Alabama look for?

The top searched job categories for Cx jobs in Alabama are:

Cx jobs near you
Infographic showing various Cx job openings in Alabama as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $45,184 per year, or $21.7 per hour.

CX Specialist I, VoIP

Cspire_telapex

Birmingham, AL • On-site

Full-time

Medical, Retirement

Re-posted 9 days ago

Key responsibilities

  • Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems

  • Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior

  • Document support tickets completely, maintaining thorough troubleshooting records

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply