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Cx Jobs in Alabama (NOW HIRING)

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to ...

Works closely with the project CX Team to close out L4/L5 CX activities. * Trains and evaluates project QA/QC staff in all Quality related activities on the project. * Participates in employee ...

Works closely with the project CX Team to close out L4/L5 CX activities. * Trains and evaluates project QA/QC staff in all Quality related activities on the project. * Participates in employee ...

Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done. * Lead the industry in AI-related pricing, positioning and monetization approaches * Spend sufficient ...

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Cx information

See Alabama salary details

$10

$21

$43

How much do cx jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for cx in Alabama is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx position?

To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.

What are the typical career advancement opportunities for a Cx professional?

As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.

What are the most commonly searched types of Cx jobs in Alabama?

The most popular types of Cx jobs in Alabama are:

What are popular job titles related to Cx jobs in Alabama?

For Cx jobs in Alabama, the most frequently searched job titles are:

Infographic showing various Cx job openings in Alabama as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $45,184 per year, or $21.7 per hour.

CX Specialist I, VoIP

CSI Cellular South, Inc

Birmingham, AL • On-site

$52 - $76/hr

Other

Medical, Retirement

Posted 3 days ago

New


Job description

Summary:

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Customer Inspired isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow. The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

  • Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
  • Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
  • Document support tickets completely, maintaining thorough troubleshooting records
  • Follow up with customers to ensure issue resolution and satisfaction
  • Identify trends and recurring problem patterns, proposing solutions or service improvements
  • Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
  • Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
  • Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. For Specialist I, we require:

  • At least two years of customer service experience
  • Strong understanding of networking principles and protocols related to VoIP systems
  • Strong documentation skills and attention to detail
  • Ability to identify and analyze trends in recurring VoIP issues
  • Exceptional troubleshooting and problem-solving skills
  • Strong communication skills and customer service mindset
  • Associate’s degree in networking, computer technology, or CCNA (preferred)

We will give special consideration to candidates who have:

  • Experience using diagnostic tools such as Wireshark
  • Experience supporting UCaaS, CPaaS, or SIP trunking environments
  • Previous work in telecom, managed services, or enterprise VoIP support
  • Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS
What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

  • Competitive Compensation Package
  • Blue Cross Blue Shield Health Insurance
  • 401k Match
  • Tuition Assistance Programs
  • Complimentary Wireless Service & Device*
  • Teladoc Telemedicine
  • WellBeacon Wellness Program
  • Paid Talent Referral Opportunities

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

We’re in search of the ambitious. The curious, the norm breakers, the never-settlers. At C Spire, we love to innovate and live to make technology faster, smarter, better and more accessible every day. Up for the challenge? If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

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