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Freelance Cx Jobs (NOW HIRING)

VML

Senior Project Manager - CX - Freelance

Atlanta, GA · On-site

Passport Brand Design, a VML Company is looking for a Senior CX focused, Freelance Project Manager to work with our North American Team who possesses a demonstrated depth of expertise in both Digital ...

Digitas

Director, CX

Chicago, IL · Hybrid

$106K - $153K/yr

Director, CX (Customer Experience) Company description PHM is the leading health media agency in ... Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan ...

VML

Senior Strategist CX/CRM - Freelance

New York, NY · On-site

As CRM /CX Senior Strategist - Freelance you will play a crucial role within the team, fueling the development and execution of various CRM initiatives. This specific role requires strong analytical ...

MSLGROUP

Director, CX

Chicago, IL · Hybrid

$106K - $153K/yr

Director, CX (Customer Experience) PHM is the leading health media agency in the US, built for the ... Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan ...

New

Publicis Groupe Holdings B.V

Director, CX

Chicago, IL · On-site

$106K - $153K/yr

Overview The Director, CX (Customer Experience) defines team direction and ensures all initiatives ... Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan ...

Publicis Groupe Holdings B.V

Director, CX

Chicago, IL · Hybrid

$106K - $153K/yr

Overview The Director, CX (Customer Experience) defines team direction and ensures all initiatives ... Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan ...

Kinn

Community Manager (Freelance)

Los Angeles, CA · On-site

THE OPPORTUNITY We're looking for a freelance Community Manager to help nurture the relationships ... CX, Marketing, and Product teams. • Help identify opportunities, risks, and emerging customer ...

VML

Account Director - Freelance

New York, NY

VML/Passport Brand Designs is seeking a Freelance Account Director who will be responsible for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

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How much do freelance cx jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for freelance cx in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Cx vs Customer Service Representative?

AspectFreelance CxCustomer Service Representative
CredentialsOften no formal certification required, but industry-specific knowledge helpsTypically requires customer service training or certifications
Work EnvironmentRemote, flexible, project-basedUsually in-office or call center, sometimes remote
Employer & Industry UsageIndependent contractors serving multiple clients across industriesEmployed by a company to handle customer inquiries
Search & Comparison IntentLooking for freelance customer experience roles or consultingSeeking traditional customer service jobs or roles

Freelance Cx professionals typically work independently, offering customer experience services across various clients and industries, often remotely and on flexible schedules. In contrast, Customer Service Representatives are usually employed by a single company, working in dedicated environments to handle customer inquiries. Both roles involve customer interaction but differ significantly in work setup and employment structure.

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What cities are hiring for Freelance Cx jobs? Cities with the most Freelance Cx job openings:
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Freelance Cx jobs near you
Infographic showing various Freelance Cx job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.
Senior Strategist CX/CRM - Freelance

Senior Strategist CX/CRM - Freelance

VML

New York, NY

Other

Posted 19 days ago

Job description

Who we are looking for: 

As CRM /CX Senior Strategist - Freelance you will play a crucial role within the team, fueling the development and execution of various CRM initiatives. This specific role requires strong analytical and story-telling skills, with the ability to translate complex data and research into simple stories and compelling strategies. 

This Strategist will partner closely with analytics teams to mine insights from qualitative and quantitative research, build CRM campaign optimization recommendations, and brief creative tests across the customer lifecycle. The ideal candidate is equal parts detective and artist: innately curious, detailed and data-driven, with the imagination to spot meaningful insights and transform them into customer-centric marketing communications that fuel business growth. 

What you'll do: 

  • Work directly with team members and clients at the outset of an assignment to define/refine the right opportunity and the right problem to solve 
  • Conduct in-depth market research and competitive analyses to identify whitespace opportunities. 
  • Analyze consumer behavior, market trends, and industry data to define best practices 
  • Collaborate with analysts and data scientists to mine insights from user- and campaign-level data, and translate these into strategic and creative recommendations 
  • Support development of communications strategies across the customer lifecycle, including lead generation, customer acquisition, engagement, and retention 
  • Develop and present compelling insight reports and other presentations to clients, effectively communicating strategic insights, implications, and recommendations. 

Who you are:  

  • Ambidextrous Design Thinker |You're an analytical, yet creative problem-solver who knows how to call on both sides of their brain to break down and tackle abstract problems. 
  • Skilled Storyteller | You're able to persuasively and concisely deliver clear and engaging presentations that simplify complex ideas for any audience. 
  • Proactive Doer | You're interested in not just doing the work but also defining what the work needs to be. You're not the type to sit around and wait to be told what to do. You're the type of person who sees problems or opportunities and rolls up their sleeves to try and figure them out. 
  • Detail-Oriented | You hold your work to a high standard and see every deliverable as an opportunity to sell yourself to the client.  
  • Relentlessly Curious | An avid thinker and seeker of knowledge, with the keen ability to spot patterns and make connections. For you, an unanswered question is like an itch that must be scratched. 
  • Collaborative and Growth-minded | You're an introspective thinker with a growth mindset who embraces a kaizen philosophy. You value open and honest communication and are eager to learn from (and alongside) your team. 

What you'll need: 

  • 5+ years of strategic planning experience in an agency, consulting, or market research environment - CX, CRM and creative strategy experience required 
  • Previous data/analytics experience highly preferred 
  • Experience working with syndicated research tools (e.g., Mintel, Warc, Kantar, Comperemedia, MRI, BAV, etc.) 
  • Excellent communication, presentation, and interpersonal skills. 
  • Ability to work effectively in a fast-paced, collaborative environment. 

Apply