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Freelance Cx Jobs (NOW HIRING)

VML

Account Director - Freelance

New York, NY · On-site

VML/Passport Brand Designs is seeking a Freelance Account Director who will be responsible for ... Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative ...

Distyl AI

Product Marketing Manager

New York, NY · On-site

$168K/yr

... or manage freelancers. You thrive in early-stage environments, enjoy building systems and ... Develop and own the "Why Distyl" narrative for CX, tailored by vertical Build competitive ...

Multiplier

Solutions Engineer

As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations ... freelancer workflows, and enabling partner/embedded models. Expectations 1. You Always Lead with ...

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How much do freelance cx jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for freelance cx in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

How to make $1000 a week remotely?

A freelance customer experience (CX) professional can earn $1000 a week by securing multiple clients, offering specialized services such as customer support, onboarding, or feedback analysis, and setting competitive rates. Building a strong portfolio, developing relevant skills, and using platforms like Upwork or Fiverr can help find consistent work and increase earnings.

What is the easiest freelance job to get?

Freelance customer experience (CX) roles often have lower entry barriers and require basic communication and problem-solving skills. These jobs may involve tasks like responding to customer inquiries or providing support through email or chat, often requiring minimal formal experience or certifications. However, the ease of getting such jobs depends on individual skills and the platform used for freelancing.

What is the difference between Freelance Cx vs Customer Service Representative?

AspectFreelance CxCustomer Service Representative
CredentialsOften no formal certification required, but industry-specific knowledge helpsTypically requires customer service training or certifications
Work EnvironmentRemote, flexible, project-basedUsually in-office or call center, sometimes remote
Employer & Industry UsageIndependent contractors serving multiple clients across industriesEmployed by a company to handle customer inquiries
Search & Comparison IntentLooking for freelance customer experience roles or consultingSeeking traditional customer service jobs or roles

Freelance Cx professionals typically work independently, offering customer experience services across various clients and industries, often remotely and on flexible schedules. In contrast, Customer Service Representatives are usually employed by a single company, working in dedicated environments to handle customer inquiries. Both roles involve customer interaction but differ significantly in work setup and employment structure.

Can you make 10k a month freelancing?

Freelance customer experience (CX) professionals can potentially earn $10,000 or more per month by building a strong client base, specializing in high-demand skills, and managing multiple projects. Achieving this income level typically requires extensive experience, a solid reputation, and effective marketing of services. Income varies widely based on expertise, niche, and workload.

How can I make 2000 a week working from home?

Freelance customer experience (CX) professionals can earn $2000 or more weekly by securing high-paying clients, specializing in niche industries, and providing premium services such as consulting or training. Building a strong portfolio, developing relevant skills, and using platforms like Upwork or Fiverr can help find consistent, well-compensated work.
More about Freelance Cx jobs
What cities are hiring for Freelance Cx jobs? Cities with the most Freelance Cx job openings:
What are the most commonly searched types of Cx jobs? The most popular types of Cx jobs are:
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What job categories do people searching Freelance Cx jobs look for? The top searched job categories for Freelance Cx jobs are:
Freelance Cx jobs near you
Infographic showing various Freelance Cx job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Associate Director, CX

Starcom Mediavest Group Germany Gmbh

Philadelphia, PA • On-site

$81K - $116K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Company Description

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

Job Description

The Associate Director, CX (Customer Experience) leads insight-driven strategy development across assigned brands, ensuring recommendations align with client objectives and customer needs. This role partners with cross-functional teams to develop omnichannel engagement strategies, guide planning efforts, and deliver impactful customer experiences across the  customer engagement ecosystem.

Responsibilities

Knowledge

  • Understand client business objectives, market dynamics, and brand lifecycle stages.
  • Apply qualitative and quantitative insights to inform strategic recommendations.
  • Maintain knowledge of the HCP and DTC omnichannel landscape, media planning, and campaign measurement.
  • Utilize research tools and resources to support planning and strategy development.

Strategy & Insights

  • Identify actionable customer, market, and business insights.
  • Develop and communicate strategic recommendations for assigned brands.
  • Partner with cross-functional teams to ensure strategic alignment throughout planning and execution.
  • Contribute to thought leadership, marketplace trend analysis, and new business initiatives.
  • Support process improvements and operational efficiencies.

Leadership

  • Mentor junior team members and provide strategic guidance.
  • Foster collaboration across internal teams and agency partners.

Client Relationship

  • Serve as a strategic day-to-day client partner.
  • Present recommendations and strategic perspectives with confidence and clarity.
  • Build strong relationships with client stakeholders and internal teams.
Qualifications
  • 6-8+ years of experience in customer experience, brand strategy, media strategy, healthcare marketing, or related disciplines.
  • Pharmaceutical experience preferred; healthcare, consumer health, or CPG experience a plus.
  • Experience developing customer-centric strategies informed by market research, audience insights, and business objectives.
  • Understanding of HCP and patient engagement, omnichannel marketing, and customer journey planning.
  • Ability to translate complex data and insights into actionable strategic recommendations.
  • Strong storytelling, presentation, and client communication skills.
  • Experience working collaboratively across strategy, media, analytics, creative, and account teams.
Additional Information

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

#LI-BB3 Compensation Range: USD $81,225.00 - USD $116,655.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/15/2026.Employment Type: FULL_TIME

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