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Cx Manager Jobs (NOW HIRING)

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team -- the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

LegacyBox

CX Manager

Chattanooga, TN · On-site

The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...

Talkdesk

CX Manager

Role Overview The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business ...

Talkdesk

Senior CX Manager

Charlotte, NC · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

Nashville, TN · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

HLK

Associate CX Strategist

Saint Louis, MO

$118K - $152K/yr

Louis marketing and advertising agency, we're seeking an Associate CX Manager to support the development of communications and activation plans, leaning into audience insights and channel planning to ...

HLK

Associate CX Strategist

Saint Louis, MO

$118K - $152K/yr

Louis marketing and advertising agency, we're seeking an Associate CX Manager to support the development of communications and activation plans, leaning into audience insights and channel planning to ...

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All JobsCx Manager Jobs

Cx Manager information

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$23K

$61.4K

$102.5K

How much do cx manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
More about Cx Manager jobs
What cities are hiring for Cx Manager jobs? Cities with the most Cx Manager job openings:
What are the most commonly searched types of Cx jobs? The most popular types of Cx jobs are:
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Cx Manager jobs near you
Infographic showing various Cx Manager job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
CX Manager

CX Manager

LegacyBox

Chattanooga, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Benefits 

  • Healthcare coverage that includes medical, dental, and vision plans
  • Health Savings Account eligibility
  •  Short-term disability plan available after the 30-day waiting period
  • Free 24/7 access to TextCare for medical support
  • Retirement plan with employer match, available after six months for employees age 21 or older
  • Paid parental leave
  • Paid time off, accrued bi-weekly


ABOUT THIS ROLE
We're building the CX organization from the ground up, and this is one of the most important hires we'll make. The CX Operations Manager is the day-to-day engine of our customer experience team — the person who ensures our agents are showing up, performing, growing, and staying.

You'll own the performance management infrastructure for a team of approximately 20 agents working alongside a QA/Training Lead and reporting directly to the VP of CX. This is not a passive management role. We need someone who coaches hard, holds the line on standards, and genuinely invests in the people they lead.

If you've managed a CX team before and left it better than you found it — in performance, in culture, and in retention — we want to talk to you.

 

WHAT YOU’LL OWN

  • Day-to-day performance management of all CX agents across in-house and outsourced channels
  • Directly manage 3-5 team leads and ensure every agent receives consistent 1:1 guidance and coaching to meet Legacybox standards
  • Scheduling, attendance, and adherence — managed with accountability and human judgment
  • Onboarding and ramp for new agents in partnership with the QA/Training Lead
  • Real-time floor presence during peak hours — you know what's happening on the team at all times
  • Escalation handling and agent empowerment — removing friction so agents can solve problems without unnecessary gatekeeping
  • Metrics ownership: you track individual and team performance against CSAT, TPH, FCR, and revenue KPIs daily
  • Hiring support: participate in interviews and help build the team around you
  • Culture: you set the tone. Our agents are brand ambassadors, not ticket counters, and you reinforce that every day
 

WHAT “GREAT” LOOKS LIKE 

  • Agents have regular 1:1s, clear performance profiles, and know exactly what excellence looks like
  • Attendance and scheduling issues are seamlessly managed, and our channels are always appropriately staffed
  • No customer waits on hold in our phone and chat channels during business hours
  • The team's satisfaction rating is above average
  • Every agent is meeting our performance standards from CSAT, FTR, TRT, and NPS as well as retention and conversion goals. 
  • Your team earns a reputation for exceeding customer expectations and not just meeting them
 

WHAT YOU’LL BRING 

  • 4+ years managing a customer-facing team, preferably in a digitally-native or DTC environment
  • Proven track record of improving agent performance through coaching, not just policy enforcement
  • Experience managing multi-site or multi-vendor CX operations
  • Comfort with helpdesk and telephony platforms — Gorgias and Aircall experience a strong plus
  • A developmental management philosophy that focuses on developing great talent — you believe in people and you prove it
  • Strong data instincts: you track what matters and use it to make decisions and make your case
  • High standards and high empathy — you hold the line without losing the human
  • Excellent written and verbal communication; you can give direct feedback without burning trust
  • Customer obsession and passion for the brand. This is a mission-focused company, and you need to be its biggest cheerleader

A NOTE ON CULTURE

We're building something here. Our customers trust us with their most irreplaceable memories. We treat that trust like the privilege it is. If that means something to you, you'll fit right in.


 

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