Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
The Cx Manager will be filling a management and support role with a broad scope of responsibilities across the Signal organization from coordinating onsite and remote testing and startup activities ...
The Cx Manager will be filling a management and support role with a broad scope of responsibilities across the Signal organization from coordinating onsite and remote testing and startup activities ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
Complete all requested commissioning documentation, including test reports, Cx checklists ... OFCI Management * Create, organize, and meticulously update tracking logs for all Owner Furnished ...
VP of Customer Experience & Growth
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
VP of Customer Experience & Growth
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
Job Summary As Client Experience (CX) Manager, you will partner closely with TYLin Water Sector leadership, client account management (CAM) teams, and the Marketing team to drive consistent impact ...
Job Summary As Client Experience (CX) Manager, you will partner closely with TYLin Water Sector leadership, client account management (CAM) teams, and the Marketing team to drive consistent impact ...
CX Management Consultant
Austin, TX · Remote
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
Quick apply
CX Management Consultant
Austin, TX · Remote
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
CX Management Consultant
Austin, TX · On-site +1
$105K - $130K/yr
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
CX Management Consultant
Austin, TX · On-site +1
$105K - $130K/yr
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
VP of Customer Experience & Growth
Clearwater, FL · On-site
$127K - $163K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
VP of Customer Experience & Growth
Clearwater, FL · On-site
$127K - $163K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
Job Summary As Client Experience (CX) Manager, you will partner closely with TYLin Water Sector leadership, client account management (CAM) teams, and the Marketing team to drive consistent impact ...
Job Summary As Client Experience (CX) Manager, you will partner closely with TYLin Water Sector leadership, client account management (CAM) teams, and the Marketing team to drive consistent impact ...
CX Management Consultant
$105K - $130K/yr
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
CX Management Consultant
$105K - $130K/yr
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a ...
The Customer Experience (CX) Manager is responsible for driving continuous improvement initiatives. That continuous improvement domain includes both customer-facing journeys and internal operations ...
The Customer Experience (CX) Manager is responsible for driving continuous improvement initiatives. That continuous improvement domain includes both customer-facing journeys and internal operations ...
VP of Customer Experience & Growth
Clearwater, FL · On-site
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
VP of Customer Experience & Growth
Clearwater, FL · On-site
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
VP of Customer Experience & Growth
Clearwater, FL · On-site
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
Quick apply
VP of Customer Experience & Growth
Clearwater, FL · On-site
$124K - $158K/yr
Director of CX Quality, CX Manager (x2) Overview The VP of Customer Experience & Growth leads the full CX department at TelyRx, with direct ownership of customer service operations, sales and revenue ...
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
The Customer Experience (CX) Manager is responsible for driving continuous improvement initiatives. That continuous improvement domain includes both customer-facing journeys and internal operations ...
The Customer Experience (CX) Manager is responsible for driving continuous improvement initiatives. That continuous improvement domain includes both customer-facing journeys and internal operations ...
Staff TechOps Manager
New York, NY · On-site
$134K - $174K/yr
The Technical Operations CX team manages and optimizes the tools that power our customer and agent experience. We focus on building scalable, efficient systems that enable high-quality support for ...
Staff TechOps Manager
New York, NY · On-site
$134K - $174K/yr
The Technical Operations CX team manages and optimizes the tools that power our customer and agent experience. We focus on building scalable, efficient systems that enable high-quality support for ...
Staff TechOps Manager
New York, NY · On-site +1
$134K - $174K/yr
The Technical Operations CX team manages and optimizes the tools that power our customer and agent experience. We focus on building scalable, efficient systems that enable high-quality support for ...
Staff TechOps Manager
New York, NY · On-site +1
$134K - $174K/yr
The Technical Operations CX team manages and optimizes the tools that power our customer and agent experience. We focus on building scalable, efficient systems that enable high-quality support for ...
Cx Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do cx manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?
What are some common challenges a CX Manager faces when implementing new customer experience initiatives?
What is the difference between Cx Manager vs Customer Experience Specialist?
| Aspect | Cx Manager | Customer Experience Specialist |
|---|---|---|
| Required Credentials | Typically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management roles | Usually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus |
| Work Environment | Oversees teams, develops strategies, and collaborates with multiple departments | Focuses on direct customer interactions, support, and feedback collection |
| Employer & Industry Usage | Common in large corporations, retail, tech, and service industries | Found in customer service centers, retail, and hospitality sectors |
The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.
What is a Cx Manager?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Job description
Job Description:
The Project Manager is responsible for administration of assigned projects, including specific phases of project management under supervision, working with schedules, cost projections, contracts, and project status reports.
The Project Manager with a Commissioning focus is responsible for the overall management and successful execution of all commissioning activities for commercial data center construction projects. This individual will ensure that all systems are installed, tested, and perform according to the owner's project requirements and the basis of design. The role focuses on the detailed planning and execution of Level 2 and Level 3 commissioning, meticulous tracking of Owner Furnished Contractor Installed (OFCI) equipment, and providing critical support to the client and their third-party commissioning agent during Level 4 and Level 5 testing phases.
The Commissioning Project Manager serves as a key liaison between internal stakeholders, design teams, subcontractors, and owners to drive successful handover of high-performing facilities.
Some things you can expect to do:
General Construction
Participate in owner/client sales presentations.
Participate in some design development, budget preparation, and project schedule.
Share job cost responsibility with supervising PM or Division Manager by keeping supervisor informed of efforts.
Under supervision prepare and control budget, schedule, and bid documents; negotiate and award subcontracts; help prepare profit projections.
Help conduct jobsite coordination meetings and job status reports.
Conduct project close-out duties, including final cost, punch list, final billing, and final collection of fees.
Commissioning Management
Lead the planning and scheduling of L2 (Site Acceptance/Pre-energization) and L3 (Functional Performance Testing) commissioning activities in coordination with the equipment vendors and trade partners.
Assist the client's hired commissioning agent in the execution of L4 (Integrated Systems Testing) and L5 (Post-Occupancy/Seasonal Testing) commissioning scripts and procedures.
Provide timely and clear communication of all commissioning-related project risks, schedule impacts, and progress updates to the project team, clients, and third parties.
Integrate commissioning and project schedules, issue tracking and closure, client communications, and general commissioning management.
Manage coordination and issue resolution with clients, vendors, and other stakeholders when critical commissioning issues arise. Monitor progress of commissioning activities and ensure alignment with project milestones.
Complete all requested commissioning documentation, including test reports, Cx checklists, deficiency logs, as-built or record documents, warranties, and other procedures that support a successful project closeout and handover.
Ensure field inspections, functional testing, and documentation support the successful execution of the quality and commissioning program.
OFCI Management
Create, organize, and meticulously update tracking logs for all Owner Furnished Contractor Installed (OFCI) equipment, managing the process from factory witness testing to final installation and startup.
Manage owner-contracted vendors to review and approve OFCI submittals and track procurement issues through delivery to the site.
Coordinate resolution of all vendor issues with all OFCI equipment for L2 through L5 activities. Escalate issues to the client with proactive and clear communication.
Ensure project commissioning teams are aware of and aligned with design intent and performance criteria for all OFCI equipment.
MEP Trade Management
Review and provide feedback on MEP submittals, RFIs, and Methods of Procedures (MOPs) to ensure they align with the project's commissioning and operational goals.
Assist the field team with the development of MEP and commissioning-specific tasks for the overall Project Schedule.
Team Leadership & Guidance
Lead, mentor, and train a team of commissioning project engineers, superintendents, and consultants.
Provide training and guidance to field teams on commissioning sequencing, durations, and expectations.
Coordinate andlead commissioning kickoff meetings to describe commissioning objectives and requirements to equipment vendors, subcontractors, and owner representatives.
Promote a culture of safety, quality, and accountability within the project team.
Continuous Improvement & Knowledge Sharing
Implement and maintain commissioning KPIs and continuous improvement processes to prevent repeat deficiencies and minimize impacts to project schedules.
Capture, document, and communicate lessons learned across projects to improve future commissioning efforts.
Job Requirements:
You must have at least 4 years of experience in construction project management with a strong focus on MEP systems within a data center environment.
A bachelor's degree in Engineering, Construction Management, or a related field (or equivalent work experience) is required.
You must have deep knowledge of complex data center MEP systems and a demonstrated understanding of the full (L0-L5) commissioning lifecycle.
Experience in planning and executing L2/L3 commissioning activities and familiarity with L4/L5 integrated systems testing is essential.
Proven experience managing OFCI equipment procurement, delivery, and installation processes.
Working knowledge of construction management tools such as Procore and P6 is required.
A high level of professionalism, honesty, and integrity, with the ability to work with limited supervision and travel as needed for project success.
You will really stand out if you have:
Professional certifications related to commissioning, building systems, or project management (e.g., CxA, CEM, PE, PMP)
Experience commissioning liquid cooling and high density data center environments (hyperscale / colocation)
Compensation:
The salary range is $100,000 - $135,000. The salary base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or an incentive program.
Eligibility:
Position requires verification of employment to work in the U.S.
Benefits:
Competitive Salary
Medical, Dental and Vision Benefits
Retirement and Savings Benefits
Flexible Spending and Health Savings Accounts
Life Insurance
Short-Term and Long-Term Disability
Educational Assistance
Paid Time Off (PTO)
Employee Assistance and Wellness Programs
Parenting Benefits
Employee Discount Programs
Pet insurance
Ryan Foundation - charitable matching funds
Paid Time for Volunteer Events
Disclaimer: Eligibility may vary based on factors such as role, hours worked, employment status, length of service, location, and other considerations. Detailed information will be shared with eligible candidates during the hiring process, and the official terms and conditions will be outlined in each individual offer document.
Ryan Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Non-Solicitation Notice to Recruitment Agencies:
Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office. Ryan Companies will not be responsible for any fees or expenses associated with unsolicited submissions. If recruitment services are required, we will reach out directly to agencies on our approved vendor list. We appreciate your understanding and cooperation.