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Cx Manager Jobs in Michigan (NOW HIRING)

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina desde una ejecución táctica hacia una función de gestión, orquestación y diseño estratégico.

CenterWell

Pharmacy Senior CX Professional

Lansing, MI · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

Spradling International

CX Associate

Grand Rapids, MI · On-site

$15.75 - $21.25/hr

Manage customer open orders/backorders and expedite shortages. * Liaison between customer, sales, materials and warehouse. * Support sales in customer forecasting/placement sheets and communicate ...

Spradling International

CX Associate

Grand Rapids, MI · On-site

$15.75 - $21.25/hr

Manage customer open orders/backorders and expedite shortages. * Liaison between customer, sales, materials and warehouse. * Support sales in customer forecasting/placement sheets and communicate ...

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$20K

$53.5K

$89.3K

How much do cx manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cx manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Michigan? The most popular types of Cx jobs in Michigan are:
What are popular job titles related to Cx Manager jobs in Michigan? For Cx Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Michigan look for? The top searched job categories for Cx Manager jobs in Michigan are:
What cities in Michigan are hiring for Cx Manager jobs? Cities in Michigan with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

CX-UX Manager

twentysix

Detroit, MI • On-site

$106K/yr

Other

Posted 4 days ago

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Sobre WPP

WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com.

Buscamos: CX-UX Manager ¿Qué harás?

  • Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina desde una ejecución táctica hacia una función de gestión, orquestación y diseño estratégico.

  • Liderar procesos de Discovery: Diseñarás y facilitarás procesos para entender problemas, necesidades y pain points, aplicando metodologías de Human-Centered Innovation, Design Thinking y Double Diamond.

  • Diseño de Experiencia: Guiarás la definición de customer journeys, arquitectura de información, wireframes y prototipos, asegurando la consistencia entre la experiencia del usuario y los objetivos de negocio.

  • Gestión Cross-functional: Colaborarás estrechamente con equipos de Data Analytics, Digital Insights, CRO, CRM, SEO y PM para convertir hallazgos de research en decisiones accionables y medibles.

  • Gestión y desarrollo de talento: Darás coaching, feedback y acompañamiento al equipo de UX/UI, promoviendo una cultura de colaboración, pensamiento crítico y mejora continua.

  • Gobernanza: Establecerás estándares, frameworks, rituales y buenas prácticas que permitan escalar la madurez operativa de la disciplina.

Skills requeridos:

  • Experiencia: 7+ años de experiencia comprobable en UX, CX, Service Design, Product Design o disciplinas relacionadas. Además de 2+ años de experiencia liderando equipos, células o prácticas de diseño/UX.

  • Licenciatura: Titulado en Diseño (Interacción, Gráfico, Industrial), Comunicación, Psicología, Ingeniería, Sistemas o carrera afín.

  • Conocimientos específicos:

  • Dominio avanzado en discovery research, research synthesis, journey mapping, service blueprints, context maps y problem framing.

  • Sólidos conocimientos en arquitectura de información, UX flows, wireframing y prototyping.

  • Experiencia en facilitación de workshops y sesiones de co‑creación.

  • Capacidad para priorizar iniciativas basadas en valor, impacto, viabilidad y esfuerzo.

  • Deseable: Experiencia en experimentación, CRO, analítica digital, customer lifecycle o ecosistemas data-driven.

  • Cursos / Certificaciones: Cursos, diplomados o certificaciones comprobables en UX/CX Research, Design Thinking, Service Design, Interacción o Metodologías Ágiles.

  • Idiomas: Inglés Avanzado (Indispensable para el rol).

¿Qué ofrecemos?

  • Modalidad de trabajo híbrido.

  • Herramienta de trabajo.

  • Remuneración competitiva.

  • Horario flexible.

  • Viernes cortos

  • Planes de desarrollo y crecimiento.

  • Ambiente de trabajo diverso e inclusivo.

En VML Nuestro proceso de atracción y selección de personal se realiza con igualdad y libre de cualquier acto de discriminación, conforme a lo establecido en la fracción III del Artículo 1 de la LFPED, a manera de ejemplo: por razón de identidad sexual, identidad de género, preferencia y orientación sexual, discapacidad, religión, estado civil, origen étnico, condición social o condiciones de salud, prohibiendo solicitar certificado de no embarazo, exámenes médicos; de gravidez y de VIH SIDA ni por ningún otro motivo.

En VML, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

Al hacer clic en 'Enviar solicitud', la información que ingrese a continuación se enviará a VML. Antes de continuar, le sugerimos que revise nuestra Política de Privacidad de Reclutamiento. Los residentes de California deben revisar nuestro Aviso de Privacidad de Reclutamiento de California.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.

When you click 'Submit Application', this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it.

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