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Cx Manager Jobs in Michigan (NOW HIRING)

RoviSys Building Technologies

Site Manager

Ann Arbor, MI · On-site

$90K - $110K/yr

Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for all systems * Participate in field related design modification meetings Project Management * Assist ...

RoviSys Building Technologies

Site Manager

Ann Arbor, MI · On-site

$90K - $110K/yr

Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for all systems * Participate in field related design modification meetings Project Management * Assist ...

RoviSys Company

Site Manager

Ann Arbor, MI · On-site

$90 - $110/hr

Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for all systems * Participate in field related design modification meetings Project Management * Assist ...

RoviSys Building Technologies

Site Manager

Ann Arbor, MI · On-site

$90K - $110K/yr

Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for all systems * Participate in field related design modification meetings Project Management * Assist ...

Kyndryl

$115K - $218K/yr

You thrive in collaborative, cross-functional environments and are energized by helping teams win in the CX market. You embrace experimentation, human-centered thinking, and continuous learning. Who ...

Ford Motor Company

Solutions Architect, CRM

Dearborn, MI · Hybrid

$58 - $76.25/hr

That's where the CX-Hub portfolio makes an impact. We partner with business and product teams to ... We are seeking an experienced Solutions Architect - CRM to join the CX-Hub portfolio. In this role ...

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All JobsCx JobsCx Manager JobsCx Manager Jobs in Michigan

Cx Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do cx manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cx manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Michigan?

The most popular types of Cx jobs in Michigan are:

What are popular job titles related to Cx Manager jobs in Michigan?

For Cx Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Michigan look for?

The top searched job categories for Cx Manager jobs in Michigan are:

What cities in Michigan are hiring for Cx Manager jobs?

Cities in Michigan with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Site Manager

RoviSys Building Technologies

Ann Arbor, MI • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Site Managers are responsible for overseeing field operations associated with building automation projects. During the construction phase of a project, the Site Manager is an RBT representative to the general contractor as well as other trades. In between project deployments, the Site Manager will assist with new project estimating and systems engineering.


Team Leadership

  • Provide technical assistance to RBT commissioning team
  • Serves as a technical point of contact for customers and trades
  • Assist with prioritizing and assigning installation tasks to the trades
  • Participate in commissioning meetings
  • Develop customer and trade relationships

Instrumentation and Electrical Design

  • Assist with developing instrument lists by examining P&ID drawings & bid specifications
  • Research instrumentation (TTs, PTs, FTs, actuators, etc.) and propose appropriate devices for project
  • Inspect instrument and electrical panel installation to verify completion
  • Identify installation discrepancies

Commissioning Methodology

  • Understanding of customer demonstrations and acceptance testing
  • Understanding of point-to-point loop checks, functional tests, and status of the site Cx plan for all systems
  • Participate in field related design modification meetings

Project Management

  • Assist with developing procurement log and installation tracking sheets
  • Receive, verify, and handoff equipment shipped to the site
  • Support MEP subcontractors
  • Understanding of project scope
  • Understands RBT field quality control procedures
  • Generates meaningful daily site logs to convey site conditions and progress
  • Commissioning schedule coordination

  • Technical Degree in a related field
  • Previous Project Management or Site Management experience 
  • Experience organizing, scheduling, and leading meetings with internal teams and customers
  • Microsoft Office (Word and Excel)
  • Microsoft Project 
  • Basic understanding of HVAC systems in large building automation systems.
  • Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
  • Basic understanding of instrumentation and control valves for HVAC systems.

  • Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus

  • Onsite commissioning experience is a plus.


  • Competitive Base Salary: $90,000–$110,000, depending on experience 

  • Performance Bonuses: Bonus structure designed to reward results 

  • Travel Perks: Travel incentives + per-diem packages for field assignments 

  • Full Benefits Package: Medical, dental, and vision coverage 

  • Retirement Ready: 401(k) with company match 

  • Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time 

  • Grow With Us: Ongoing training, certifications, and professional development support 

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