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How much do cx manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cx manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Michigan?

The most popular types of Cx jobs in Michigan are:

What are popular job titles related to Cx Manager jobs in Michigan?

For Cx Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Michigan look for?

The top searched job categories for Cx Manager jobs in Michigan are:

What cities in Michigan are hiring for Cx Manager jobs?

Cities in Michigan with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Senior Therapeutic Area Specialist, Oncology - Grand Rapids, MI

Bristol Myers Squibb

Kalamazoo, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Bristol Myers Squibb rating

8.2

Company rating: 8.2 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

33rd of 86 rated pharmaceutical

Job description

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines forappropriate patients.

The primary role of the TAS is to drive demand for BMS medicines within their portfolio for theappropriate patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label,leveragingnew ways of working and CE^3.

The role builds andmaintainsstrong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.

The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) - by meeting HCP needs ina timelyand scientific manner. This role will prioritize the safe andappropriate useof BMS products while also focusing on overall business results and performanceobjectiveswhile exemplifying BMS values.

The TAS role isfield-based. A TAS isanticipatedto spend 100% of their time in the field with external customers.

Key Responsibilities:

  • Portfolio Promotion

  • Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.

  • Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products inappropriate patients.

  • Engages with and continuouslymaintains/growsa high levelof scientificexpertisein all assigned products and therapeutic areas.

  • Prepares and successfully implements comprehensive territory and account plans.

  • Proactively uses available tools such as CE^3 (once implemented) to derive insights and to dynamically inform call plans. Provides feedback on experience using these tools to leadership to enable continuous improvement.

  • Fair & Balanced Scientific Dialogue

  • Demonstrates scientificexpertiseand passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy.

  • Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent withlabel.

  • Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau andfacilitatingscheduling andlogistics.

  • Maintainsa high levelof workingexpertiseon emerging data for approved indications.

  • Engages real-time medical support throughMedical onCall to reactively answer unsolicited questions and complex technical inquiries.

  • Cross-functional collaboration

  • Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs.

  • Gathers and shares relevant insights and information internally with theappropriate stakeholdersto enable BMS to better serve its customers.

  • Complies withall laws, regulations, and policies that govern the conduct of BMS.

Required Qualifications & Experience

  • Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.

  • Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients.

  • Demonstrated experience building andmaintainingstrong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx).

  • Experience in Hematology/Oncologyrequired.

  • Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting or exceeding goals.

  • Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.

  • Strong selling and promotional skills proven througha track recordof performance.

Key Competencies Desired

  • Customer/commercial mindset

  • Demonstrated ability to drive business results.

  • Experienceidentifying, engaging, and cultivating credibility with customers across the patient care journey.

  • Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages.

  • Demonstrated resourcefulness and ability to connect with customers.

Patient centricity

  • Understands thepatientjourney and experience.

  • Has a patient-focused mindset.

Scientific Agility

  • Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients.

  • Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.

Analytical Capability:

  • Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively.

  • Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs.

  • Understanding how to interpret and analyze data related to BMS products, customer preferences, clinicaldata.

  • Ability to use CE^3 to generate insightsand dodynamic call planning.

Technological Agility:

  • Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs.

  • Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, andmaintaineffective communication.

  • Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data ina timelyand compliant manner, track interactions, and plan future engagements with healthcare professionals.

  • Ability to use the Medical on Call technology effectively.

  • Keeping up to date with technological advancements and changes.

Teamwork/Enterprise mindset

  • Strong business acumen to understand andanalyze business and market driversand develop, execute, and adjust business plans.

  • Demonstratesa strong senseof learning agility. Seeks out and learns from unfamiliarexperiences, andthen applies those lessons to achieve better results insubsequentsituations.

  • Track recordof balancing individual drive and collaborative attitude.

  • Holdsa high levelof integrity and good judgment,in order tonavigate the requirements of the role effectively and compliantlyin accordance withBMS policies and procedures.

  • As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of "Qualified Driver," as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver's license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company.

#LI-Remote

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Field - United States - US: $144,500 - $175,100

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

  • Health Coverage: Medical, pharmacy, dental, and vision care.

  • Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

  • Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

  • US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

  • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. Fo...

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About Bristol-Myers Squibb

Sourced by ZipRecruiter

Bristol-Myers Squibb is a world-renowned global Biopharmaceutical company headquartered in New York, NY, US. Established in 1887, the company has more than 130 years’ worth of history dedicated to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. The company operates in the healthcare industry and thrives on providing a range of pharmaceutical products and services for various medical fields, like oncology, cardiovascular diseases, and immunoscience. Notably, Bristol-Myers Squibb is known for its commitment to relentless research and innovative drug development, which has led to breakthroughs like Opdivo, one of the first immunotherapies.

Industry

Scientific research and development services and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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