ZipRecruiter

Log In

1

Cx Manager Jobs in Raleigh, NC (NOW HIRING)

Deloitte

Oracle Cx Technical Manager

Raleigh, NC · On-site

$112K - $113K/yr

Oracle Cx Technical Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI ...

Telus Digital

Google CX Engineer

Durham, NC · On-site +1

The Opportunity TELUS Digital is seeking a Google CX Engineer to lead the architecture and ... Configure identity and access management (IAM) and secure service accounts to ensure governed ...

Apex Tool Group

Sr. Manager, CRM

Apex, NC · On-site

The Blueprint (Role Profile) The Senior Manager, CRM & CX Systems is the business owner of Apex Tool Group's CRM platform and related customer experience systems. This role owns the end-to-end CRM ...

Apex Tool Group, LLC

Sr. Manager, CRM

Apex, NC · On-site

The Blueprint (Role Profile) The Senior Manager, CRM & CX Systems is the business owner of Apex Tool Group's CRM platform and related customer experience systems. This role owns the end-to-end CRM ...

Everpure

Senior Program Manager

Raleigh, NC · On-site

$112K - $113K/yr

Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee ... Author and manage high-impact internal communication streams, translating complex corporate updates ...

Apex Tool Group, LLC

Sr. Manager, CRM

Apex, NC · On-site

The Blueprint (Role Profile) The Senior Manager, CRM & CX Systems is the business owner of Apex Tool Group's CRM platform and related customer experience systems. This role owns the end-to-end CRM ...

Pure Storage

Senior Program Manager

Raleigh, NC · On-site

$112K - $113K/yr

Responsibilities : • Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and ... Author and manage high-impact internal communication streams, translating complex corporate updates ...

Everpure

Senior Program Manager

Raleigh, NC · On-site

$146K - $219K/yr

Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee ... Author and manage high-impact internal communication streams, translating complex corporate updates ...

Ralliant

Director, Data & Integration

Raleigh, NC · On-site +1

... CX needs of each business. Acting as both Product Manager and Product Owner, the Director is accountable not only for delivery, but also for value realization-ensuring that platform capabilities ...

next page

Showing results 1-20

All JobsCx JobsCx Manager JobsCx Manager Jobs in Raleigh, NC

Cx Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do cx manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for cx manager in Raleigh, NC is $59,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the role of a CX manager?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, managing customer interactions, and implementing service improvements. They often use tools like CRM systems and collaborate across departments to ensure a consistent and positive customer journey.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What job makes $10,000 a month without a degree?

A Customer Experience (CX) Manager can potentially earn $10,000 or more per month, especially in senior roles or high-demand industries, often requiring strong leadership, communication skills, and industry experience rather than a formal degree. High earning roles in sales, real estate, or entrepreneurship may also reach this level without a degree, but typically require significant skills, networking, and proven success.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior management positions, certain consulting roles, high-level sales, and some freelance or contract work in fields like technology, finance, or healthcare. These roles often require advanced skills, extensive experience, or professional certifications and may involve long hours or high responsibility levels.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Raleigh, NC? The most popular types of Cx jobs in Raleigh, NC are:
What are popular job titles related to Cx Manager jobs in Raleigh, NC? For Cx Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Raleigh, NC look for? The top searched job categories for Cx Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cx Manager jobs? Cities near Raleigh, NC with the most Cx Manager job openings:
Cx Manager jobs near you
Customer Experience (CX) Operations Manager

Customer Experience (CX) Operations Manager

Inn-Flow

Raleigh, NC • On-site

$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

A Little About Inn-Flow
At Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.
Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.
At Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.
About the role
Inn-Flow is hiring a CX Operations Manager to help build and scale the operational foundation of our Customer Experience organization. This role will report directly to the SVP of CX and sit squarely within the CX team.
This is a highly impactful, hands-on role for someone who thrives in fast-growing SaaS environments and loves building systems, processes, and data foundations from the ground up. You'll play a critical role in modernizing our CX tech stack, strengthening our analytics and reporting capabilities, and enabling CX leaders to operate more efficiently through automation, AI, and data-driven decision-making.
This role will initially be a team of one, requiring a strong individual contributor who is excited to roll up their sleeves - with the opportunity to grow into a player-coach and help build a CX Operations team as Inn-Flow scales.
This is a hybrid role based in the Raleigh, Durham, Chapel Hill area, with in-office collaboration in Raleigh on Tuesdays and Thursdays.
What you'll do
  • Lead the migration of our support platform from Freshdesk to a new platform, including implementation, configuration, testing, and rollout
  • Own the rollout and ongoing optimization of AI chat experience, identifying opportunities to increase automation and improve customer experience
  • Assess, implement, and optimize CX systems and tools to support scale, efficiency, and a high-quality customer experience - including the near-term assessment, and potential implementation, of a new Customer Success platform
  • Establish a strong, system-driven foundation for CX reporting and analytics
  • Partner closely with the Data team to leverage Snowflake and Sigma to support CX insights, dashboards, and reporting
  • Design and maintain reporting that enables CX leaders to track performance, identify trends, and make data-driven decisions
  • Streamline CX workflows and processes, reducing manual effort through automation and better system design
  • Identify and expand opportunities to leverage AI across CX operations
  • Partner cross-functionally with Product, Engineering, Data, and other teams to drive alignment and execution
  • Support CX leaders with operational enablement, change management, and adoption of new tools and processes
  • Work with the SVP of CX to faciliate Monthly and Quarterly Business Reviews
  • Support CX leaders with systems and data needs to facilitate the Voice of the Customer program
  • Help define the future state of CX Operations at Inn-Flow and, over time, grow into a leadership role as the team expands

What Makes You Stand Out
  • Experience with tools such as Intercom, HubSpot, Fin AI, Snowflake, Sigma, Zapier, or similar platforms
  • Experience building or scaling CX Operations functions from the ground up
  • Experience partnering closely with data teams on reporting and analytics
  • Strong change management skills and a track record of driving adoption across teams
  • A builder mindset - you enjoy creating systems, processes, and foundations that scale
  • Leadership potential and interest in growing into a player-coach role over time

Qualifications
  • Multiple years of experience in an Operations role within a SaaS business (CX Ops, Support Ops, CS Ops, or similar)
  • Experience supporting a fast-growing, scaling SaaS organization
  • Strong understanding of CX platforms, BI and analytics tools, automation tooling, and AI capabilities
  • Proven experience leading complex system implementations and driving operational change
  • Strong analytical skills with the ability to translate data into actionable insights
  • Ability to balance hands-on execution with strategic thinking
  • Strong communication and stakeholder management skills, with the ability to influence cross-functionally
  • Comfort operating in ambiguity and building structure where it doesn't yet exist

Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
At Inn-Flow, you'll enjoy:
Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match
Time Off & Flexibility
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.

Apply