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Cx Manager Jobs in Raleigh, NC (NOW HIRING)

Centerwell

Pharmacy Senior CX Professional

Raleigh, NC · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

CenterWell

Pharmacy Senior CX Professional

Raleigh, NC · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

CX Employees

Operations Manager

Raleigh, NC · On-site

$60K - $70K/yr

Transportation Manager $60-70k Purpose of the Position: Oversees daily Operation processes and activities. Primary Job Duties: Supervises multiple operating units (warehouse / distribution center ...

Accenture

Gemini Enterprise for CX Specialist

Raleigh, NC · On-site

$70K - $196K/yr

Manages day-to-day on-shore and off-shore project teams during the project lifecycle. * Manages the ... CX Agent Studio or CCaaS. * Strong understanding how Generative AI is reshaping this industry.

Freshworks

Channel Sales Manager (East)

Raleigh, NC

... CX) operations. Fresh vision. Real impact. Come build it with us. As a Channel Sales Manager, you ... will play a critical role in accelerating Freshworks' growth through our North America partner ...

Freshworks

Channel Sales Manager (East)

Raleigh, NC · On-site +1

$173K - $213K/yr

... CX) operations. Fresh vision. Real impact. Come build it with us. As a Channel Sales Manager, you ... will play a critical role in accelerating Freshworks' growth through our North America partner ...

CX Employees

Be Seen First

Transportation Manager

Raleigh, NC · On-site

$50K/yr

Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for ...

Microsoft

Metro Contracts Leader

Durham, NC · On-site

$86K - $115K/yr

Oversee and manage all aspects of execution of GC, Cx, AE and other service contracts, ensuring compliance with terms and conditions. * Collaborate with legal, procurement, and project management ...

Chiesi Group

Sr. Manager, Digital Marketing

Cary, NC · On-site

... CX, Omnichannel Enablement, Commercial Excellence, and field-based teams to embed omnichannel ... The Sr. Manager, Digital Marketing acts as a driving force for capability building within the CARE ...

Chiesi Group

Sr. Manager, Digital Marketing

Cary, NC · On-site

... CX, Omnichannel Enablement, Commercial Excellence, and field-based teams to embed omnichannel ... The Sr. Manager, Digital Marketing acts as a driving force for capability building within the CARE ...

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Cx Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do cx manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for cx manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Raleigh, NC?

The most popular types of Cx jobs in Raleigh, NC are:

What are popular job titles related to Cx Manager jobs in Raleigh, NC?

For Cx Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Raleigh, NC look for?

The top searched job categories for Cx Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Cx Manager jobs?

Cities near Raleigh, NC with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,635 per year, or $28.7 per hour.

Senior CX Product Manager - Technical Enablement

Raleigh, NC • On-site, Remote

Everpure
See more jobs at Everpureexternal

$123K - $162K/yr

Full-time

PTO

Re-posted 27 days ago

Job description

THE ROLE

As our Senior CX Product Manager - Technical Enablement, you will drive the technical positioning, messaging, and go-to-market strategy for Everpure's global services and customer lifecycle portfolio. Sitting at the strategic crossroads of product, services, and sales, your mission is to translate complex infrastructure capabilities into compelling, high-impact value narratives that accelerate revenue growth and service adoption. Crucially, you will serve as the primary liaison between the Customer Experience (CX) organization and Product Marketing, aligning product roadmaps with integrated, services-led solutions that help our enterprise customers effortlessly modernize, scale, and optimize their data clouds.

WHAT YOU'LL DO
  • Architect Technical Positioning & Messaging: Author differentiated value propositions and technical narratives for our CX Services, positioning them seamlessly with our product environments to maximize customer outcomes.
  • Orchestrate CX Sales Enablement & GTM Assets: Design, build, and deploy high-impact technical sales tools-including deep-dive solution briefs, tactical competitive battlecards, architectural blueprints, and use-case playbooks-to equip field teams with bulletproof objection-handling techniques.
  • Bridge CX & Product Marketing Ecosystems: Act as the strategic liaison between CX and Product Marketing, embedding real-world services delivery and customer insights directly into core product launches and integrated marketing campaigns.
  • Quantify Enterprise ROI & Business Impact: Translate CX service capabilities into measurable, board-ready business outcomes, focusing on quantifiable cost reductions, performance optimizations, and risk mitigations.
WHAT YOU BRING
  • Experience: Must have 10 years of experience in 
  • Technical Marketing & Engineering Fluency: Proven experience leading technical marketing, product marketing, or solutions engineering strategies within the enterprise storage, multi-cloud (AWS, Azure), or container virtualization (Kubernetes, VMware, OpenShift) domains.
  • Services & Customer Lifecycle Expertise: Specialized background in articulating the technical value of advanced professional services, customer success models, or outcome-based subscription architectures.
  • Cross-Functional Influence & Liaison Mastery: Exceptional relationship-building and communication skills, with a track record of driving consensus across technical delivery teams, product management, and executive stakeholders.
  • Strategic Technical Storytelling: A natural ability to synthesize complex, low-level technical infrastructure designs into intuitive, executive-level business value stories that build customer trust and accelerate pipeline growth.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

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