Raleigh, NC · On-site +1
This position is Hybrid (4 days in office, 1 day remote) , based at our corporate headquarters in ... Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
Raleigh, NC · On-site +1
This position is Hybrid (4 days in office, 1 day remote) , based at our corporate headquarters in ... Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
Raleigh, NC · On-site +1
This position is Hybrid (4 days in office, 1 day remote) , based at our corporate headquarters in ... Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
Raleigh, NC · On-site +1
This position is Hybrid (4 days in office, 1 day remote) , based at our corporate headquarters in ... Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
Cary, NC · On-site +1
$17.50 - $22/hr
... for CX Field organization. This position will assist the Field with their spare part and tool ... Remote Initial in-office orientation for equipment and training. Schedule: Monday-Friday, 8:00 AM-5 ...
Cary, NC · On-site +1
$17.50 - $22/hr
... for CX Field organization. This position will assist the Field with their spare part and tool ... Remote Initial in-office orientation for equipment and training. Schedule: Monday-Friday, 8:00 AM-5 ...
$11.22 - $14.47
15% of jobs
$15.42 is the 25th percentile. Wages below this are outliers.
$14.47 - $17.72
35% of jobs
$17.72 - $20.97
14% of jobs
$23.95 is the 75th percentile. Wages above this are outliers.
$20.97 - $24.22
13% of jobs
$24.22 - $27.47
4% of jobs
$27.47 - $30.72
6% of jobs
$30.72 - $33.97
3% of jobs
$33.97 - $37.22
2% of jobs
$37.22 - $40.47
2% of jobs
$40.47 - $43.72
3% of jobs
$43.72 - $46.97
3% of jobs
$11
$23
$46
A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.
To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.
Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.
Full-time
Re-posted 18 days ago
Workday Job Profile:Director, eCommerce Operations & Strategy
Business/Posting Title:Director, eCommerce Operations & Strategy
Grade:12
Job Summary:
The Director, eCommerce Operations &Strategyis responsible forowning theoperational roadmap and performance management modelfor Advance Auto Parts' eCommerce business. This role translates eCommerce strategy intodaytodayexecution that improves speed, availability, findability, and overall customer experience for both DIY and Professional customers.
Reporting to the Head of eCommerce, this leader orchestratescrossfunctionalinitiatives spanning fulfillment speed and assortment strategy, item readiness and transactability, digital friction removal, SEO impact, and analytics instrumentation. The role ensures merchandising priorities are reflected in technology roadmaps and operational plans, driving measurable improvements in conversion,costtoserve, and customer confidence across theendtoendjourney.
What will you do?
Location & Work Availability:
This position isHybrid (4 days in office, 1 day remote), based at our corporate headquarters inRaleigh, North Carolina.
Qualifications:
Certifications, Experience, and Education:
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits.
Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer anddoityourselfcustomers. As of January 3, 2026, Advance operated4,305 storesprimarily within the United States, withadditionallocations in Canada, PuertoRicoand the U.S. Virgin Islands. The Company also served809 independently owned Carquest branded storesacross these locations in addition to Mexico and various Caribbean islands.Additionalinformation about Advance, including employment opportunities, customer services, and online shopping for parts, accessories, and other offerings can be found atwww.AdvanceAutoParts.com.Advance Auto Parts is anEqual Opportunity Employerand does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected status.
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At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.
Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools
10,000+ Employees
Raleigh, NC, US
