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Remote Cx Jobs in Raleigh, NC (NOW HIRING)

Genesys

VP, Field & Partner Enablement

Durham, NC · Remote

Build scalable frameworks for selling complex and evolving CX solutions, including use-case selling ... Experience driving cross-functional alignment in global organizations #LI-Remote Compensation: This ...

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See Raleigh, NC salary details

$11

$23

$46

How much do remote cx jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote cx in Raleigh, NC is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $28.03 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.
More about Remote Cx jobs
What are the most commonly searched types of Cx jobs in Raleigh, NC? The most popular types of Cx jobs in Raleigh, NC are:
What are popular job titles related to Remote Cx jobs in Raleigh, NC? For Remote Cx jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Raleigh, NC look for? The top searched job categories for Remote Cx jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Cx jobs? Cities near Raleigh, NC with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Raleigh, NC as of May 2026, with employment types broken down into 54% Full Time, and 46% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,459 per year, or $23.3 per hour.
NLP Architect Generative AI & Conversational Intelligence - Remote - 12+ Months Contract

NLP Architect Generative AI & Conversational Intelligence - Remote - 12+ Months Contract

TMS

Durham, NC • Remote

Contractor

Posted 25 days ago

Job description

Role: NLP Architect – Generative AI & Conversational Intelligence
Location: Remote
Duration: 12+ Months Contract
Experience Needed: 15+ Years
Visa: All Visas acceptable
About the Role:
We are seeking a Principal AI Architect – Generative AI & NLP to lead the design and deployment of next-generation AI platforms powering intelligent customer experiences. This role will drive innovation across LLM-based conversational AI, agent assist systems, and autonomous CX workflows, enabling scalable, secure, and human-like interactions across global enterprises. You will play a critical role in shaping the future of AI-driven contact center platforms, combining Generative AI, GraphRAG, RLHF, and multi-agent systems to deliver highly personalized, context-aware, and trustworthy customer interactions.
Required Qualifications: 15+ years of experience in AI/ML, NLP, or distributed systems
• 5+ years working with Generative AI and LLM-based systems
• Proven experience building production-grade AI platforms at scale
• Deep expertise in:
 1. GraphRAG architecture (not just RAG)
2. RLHF and alignment systems
3. Multi-agent AI systems
4. Distributed training and inference
• Strong programming skills in Python, Scala, or Java
• Experience with PyTorch, TensorFlow, Transformers
Key Responsibilities: