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Genesys Cloud Jobs in Raleigh, NC (NOW HIRING)

Freshworks

Channel Sales Manager (East)

Raleigh, NC · On-site +1

$173K - $213K/yr

Experience working for, partnering with, or competing against CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is strongly preferred.

Freshworks

Channel Sales Manager (East)

Raleigh, NC · On-site

Experience working for, partnering with, or competing against CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is strongly preferred.

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See Raleigh, NC salary details

$22

$61

$84

How much do genesys cloud jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for genesys cloud in Raleigh, NC is $61.13, according to ZipRecruiter salary data. Most workers in this role earn between $52.12 and $69.62 per hour, depending on experience, location, and employer.

What is a Genesys Cloud?

A Genesys Cloud job typically involves working with the Genesys Cloud platform, a cloud-based contact center solution used for customer experience and communication management. Roles can include administrators, developers, engineers, and support specialists who configure, maintain, and optimize the platform. Responsibilities may involve integrating systems, automating workflows, troubleshooting issues, and ensuring smooth customer interactions. Knowledge of cloud computing, APIs, and contact center operations is often required.

What are the typical daily responsibilities for a Genesys Cloud specialist?

As a Genesys Cloud specialist, your daily tasks often include configuring and maintaining cloud contact center environments, resolving technical issues for end users, and integrating Genesys Cloud with other business systems. You may also participate in planning and implementing new features, providing user training, and collaborating with IT teams to optimize functionality. Regular communication with stakeholders and troubleshooting user concerns are common, ensuring the contact center runs smoothly and meets organizational needs. This role often requires balancing multiple projects in a fast-paced environment and adapting to evolving technology.

What are the key skills and qualifications needed to thrive in the Genesys Cloud position, and why are they important?

To thrive as a Genesys Cloud professional, you need a solid understanding of cloud-based contact center solutions, strong troubleshooting abilities, and experience with telephony and customer experience platforms. Familiarity with tools like Genesys Cloud CX, API integrations, and certifications such as Genesys Cloud Certified Professional are highly valued. Excellent communication skills, problem-solving abilities, and a customer-focused mindset help individuals excel in this dynamic field. These competencies are crucial for ensuring seamless deployment, support, and optimization of cloud-based contact center environments for organizations.

What are popular job titles related to Genesys Cloud jobs in Raleigh, NC?

For Genesys Cloud jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Genesys Cloud jobs in Raleigh, NC look for?

The top searched job categories for Genesys Cloud jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Genesys Cloud jobs?

Cities near Raleigh, NC with the most Genesys Cloud job openings:

Genesys Cloud jobs near you
Infographic showing various Genesys Cloud job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 2% Temporary, and 30% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $127,150 per year, or $61.1 per hour.

Enterprise AI Solutions Consultant -- Genesys Cloud Expert (Durham)

Durham, NC • On-site

i-Link Solutions
51 - 200 employees
Learn more about i-Link Solutionsexternal

$55.75 - $75.75/hr

Full-time

Posted 8 days ago

Job description

i-Link Solutions in Durham, NC is seeking a Principal Solutions Consultant. This full-time onsite role focuses on guiding large enterprise customers through AI-powered experience orchestration with Genesys Cloud, shaping platform strategies and measurable business value.

You will partner with executives, architects, and technical teams to translate complex challenges into scalable solutions, driving adoption and transformation across customer experience programs.

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