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Cx Manager Jobs in Raleigh, NC (NOW HIRING)

PNC Bank

Branch Manager

Raleigh, NC · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

Tata Consultancy Service Limited

Genesys Architect

Cary, NC · On-site

$95K - $120K/yr

Genesys Architect Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration ...

Batchelor & Kimball

Quality Control Manager

Apex, NC · On-site

As the QA/QC Manager, you will frequently be working with the construction crewson our job sites ... Cx Alloy, Procore, Autodesk Construction Cloud, BIM 360, Project Sight etc. * OSHA10 or30-hour ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

... management, upgrades, and migration to cloud-based platforms such as Webex Calling and RingCentral CX. * Design and maintain dial plans, call routing logic, and number normalization for multi-site ...

Apex Tool Group

Network & Voice Engineer

Apex, NC

... management, upgrades, and migration to cloud-based platforms such as Webex Calling and RingCentral CX. * Design and maintain dial plans, call routing logic, and number normalization for multi-site ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

... management, upgrades, and migration to cloud-based platforms such as Webex Calling and RingCentral CX. • Design and maintain dial plans, call routing logic, and number normalization for multi-site ...

CAI

Building Commissioning Project Manager

Raleigh, NC · On-site

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Data Center Commissioning Project Manager

Raleigh, NC · On-site

$128K - $150K/yr

Your responsibilities as a Data Center Cx PM will include: Working with project teams at client ... The Project Manager will be the POC with client (data center/ building commissioning companies ...

CAI

Data Center Commissioning Project Manager

Raleigh, NC · On-site

$128K - $150K/yr

Your responsibilities as a Data Center Cx PM will include: Working with project teams at client ... The Project Manager will be the POC with client (data center/ building commissioning companies ...

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Cx Manager information

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$22.4K

$59.6K

$99.6K

How much do cx manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for cx manager in Raleigh, NC is $59,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the role of a CX manager?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, managing customer interactions, and implementing service improvements. They often use tools like CRM systems and collaborate across departments to ensure a consistent and positive customer journey.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What job makes $10,000 a month without a degree?

A Customer Experience (CX) Manager can potentially earn $10,000 or more per month, especially in senior roles or high-demand industries, often requiring strong leadership, communication skills, and industry experience rather than a formal degree. High earning roles in sales, real estate, or entrepreneurship may also reach this level without a degree, but typically require significant skills, networking, and proven success.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior management positions, certain consulting roles, high-level sales, and some freelance or contract work in fields like technology, finance, or healthcare. These roles often require advanced skills, extensive experience, or professional certifications and may involve long hours or high responsibility levels.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
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Cx Manager jobs near you
Director, Digital Customer Experience (CX) Technology

Director, Digital Customer Experience (CX) Technology

Circle K

Raleigh, NC • On-site

Full-time

Posted 21 hours ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,307 frontline employees who took The Breakroom Quiz

32nd of 46 rated convenience stores

Job description

Summary

Circle K has an ambition to double it's business in the next several years through making its customers' lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings.

This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities.

Responsibilities

  • Must be obsessed with delivering results, thinking big and "finding a way", and have an external awareness and curiosity to innovate and disrupt.
  • Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value.
  • Trusted advisor for the Head of Customer Experience and leadership stakeholders on how to execute the functional and operational strategy.
  • Develop, create and communicate strategic objectives supported by technical actions, including the in depth understanding of the applications, dependencies and integrations involved in delivering on the full digital experience
  • Manages all aspects of budget planning, forecasting, accruals, invoice payment and reconciliation.
  • Responsible for influencing and managing (indirect or direct) teams, newly established or existing processes and driving delivery and positive change aligned with digital strategy and portfolio goals.
  • Leads the assessment of complex challenges, often requiring in-depth research beyond familiar areas, offering judgement beyond role, and critical thinking point of view.
  • Responsible for removing blockers, remediating risks and collaborating across enterprise on issues.
  • Lead, manage and develop team a high performing team

Qualifications

  • Bachelor's Degree in Computer Science or comparable focus
  • 10 years or more of experience implementing and evolving digital enterprise products (Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers).
  • Strong communication and influence skills throughout levels within and outside organization.
  • Strong understanding on how Digital Technology is leveraged for both external and internal customers across various organization functional areas (loyalty, retail media, marketing, payment, merchandising, etc).
  • An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities.
  • Experience developing a business case to justify IT investments.
  • Experience with evaluation, recommendation and procurement of IT assets and solutions.
  • Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management.
  • Prior Vendor Management responsibility and expertise.

#LI-PG1


Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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