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Cx Manager Jobs in Raleigh, NC (NOW HIRING)

Pwc

OCI Solution Architect - Manager

Raleigh, NC

$99K - $232K/yr

... CX, FDI) - Creating solutions around Oracle Cloud technologies - Using tools like Terraform or ... and managing client accounts and projects - Analyzing complex problems to develop quality ...

CapLeo Global

Knowledge Coordinator

Raleigh, NC · On-site

... Experience (CX) organization. Key Responsibilities: * Stakeholder Consultation: Work with key ... Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge ...

Global Pharma Tek

Knowledge Coordinator

Raleigh, NC · On-site

... Experience (CX) organization. Key Responsibilities: Stakeholder Consultation: Work with key ... Support Knowledge Management Initiatives: Assist in implementing and supporting knowledge ...

VIVA USA INC

Logistics Inventory Specialist

Cary, NC · On-site +1

$17.50 - $22/hr

Logistics Projects Professional This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization. This position will assist the Field with their ...

Social Influence LLC

Heidelberg Pressman

Garner, NC · On-site

$28 - $35/hr

This role reports to the Pressroom Manager. Responsibilities Makes ready and operates offset ... Equipment: Heidelberg Speedmaster CX 102-6+L Heidelberg Speedmaster XL 105-6+LX Heidelberg ...

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Showing results 41-60

All JobsCx JobsCx Manager JobsCx Manager Jobs in Raleigh, NC

Cx Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do cx manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for cx manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Raleigh, NC? The most popular types of Cx jobs in Raleigh, NC are:
What are popular job titles related to Cx Manager jobs in Raleigh, NC? For Cx Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Raleigh, NC look for? The top searched job categories for Cx Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cx Manager jobs? Cities near Raleigh, NC with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,638 per year, or $28.7 per hour.

Director eCommerce Operations & Strategy

Advance Auto Parts

Raleigh, NC • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

Job Description

Workday Job Profile:Director, eCommerce Operations & Strategy

Business/Posting Title:Director, eCommerce Operations & Strategy

Grade:12

Job Summary:

The Director, eCommerce Operations &Strategyis responsible forowning theoperational roadmap and performance management modelfor Advance Auto Parts' eCommerce business. This role translates eCommerce strategy intodaytodayexecution that improves speed, availability, findability, and overall customer experience for both DIY and Professional customers.

Reporting to the Head of eCommerce, this leader orchestratescrossfunctionalinitiatives spanning fulfillment speed and assortment strategy, item readiness and transactability, digital friction removal, SEO impact, and analytics instrumentation. The role ensures merchandising priorities are reflected in technology roadmaps and operational plans, driving measurable improvements in conversion,costtoserve, and customer confidence across theendtoendjourney.

What will you do?

  • Own the eCommerce operational roadmap, translating strategy into an aligned portfolio of initiatives that improve customer experience, speed, availability, and findability
  • Leadcrossfunctionalprioritization of fulfillment speed,fastpromiseassortment, and delivery accuracy initiatives; quantify customer and financial impact to guide investment decisions
  • Partner with Merchandising, Supply Chain, and Technology to ensure item readiness, availability, and promise capabilities are executable at scale
  • Lead digital friction removal across browse, PDP, cart, checkout, fulfillment selection, andpostpurchaseexperiences in partnership with Product, Engineering, and Customer Care
  • Define and govern the eCommerce experimentation program, including hypothesis development, sizing, guardrails, ROI measurement, andplaybookdrivenscaling ofsuccessful tests
  • Stand up and own unified dashboards and KPI definitions across traffic, conversion, SEO performance, item health, availability, and fulfillment outcomes
  • Drive Weekly and Monthly Business Review (WBR/MBR) cadences that surface insights, accelerate decisions, and reinforce accountability
  • Partner with Technology and Product leaders to shapemultiquarterroadmaps that address merchandising gaps, scalability needs, and operational friction points
  • Institutionalize incident management, escalation paths, and rollback procedures for site stability, order flow integrity, and customer promise reliability
  • Coach and develop managers across eCommerce strategy, item transactability, SEO, and operations; clarify roles, SLAs, and decision rights
  • Influence senior stakeholders across Merchandising, Supply Chain, Product/Engineering, Marketing, Stores/Field Ops, and Customer Experience

Location & Work Availability:

This position isHybrid (4 days in office, 1 day remote), based at our corporate headquarters inRaleigh, North Carolina.

Qualifications:

  • Strong merchandising and operational mindset with the ability to translate strategy into consistent, scalable execution
  • Deep understanding of eCommerce operations, fulfillment promises, item transactability, and customer journey friction points
  • Proven ability to lead large,crossfunctionalprograms with measurable CX and financial impact
  • Advanced analytical storytelling skills, including KPI definition, dashboarding, andexecutivelevelbusiness reviews

Certifications, Experience, and Education:

  • Bachelor's degreerequired; MBA or advanced analytics degree preferred
  • 10-12+ years of experience in eCommerce operations, strategy, or product operations, with demonstrated ownership of CX, conversion, and P&L outcomes
  • Proven leadership delivering fulfillment speed, availability improvements, and digital friction reduction
  • Strong analytics literacy, including experience designing and leading WBR/MBR cadences; SQL/BI fluency preferred
  • Preferred experience with OMS/WMS modernization, inventory promise engines, lastmile optimization, or networkbased speed programs
  • Preferred exposure to marketplace or seller operations models

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits.
Learn more here: https://jobs.advanceautoparts.com/us/en/benefits

Company Overview:

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer anddoityourselfcustomers. As of January 3, 2026, Advance operated4,305 storesprimarily within the United States, withadditionallocations in Canada, PuertoRicoand the U.S. Virgin Islands. The Company also served809 independently owned Carquest branded storesacross these locations in addition to Mexico and various Caribbean islands.Additionalinformation about Advance, including employment opportunities, customer services, and online shopping for parts, accessories, and other offerings can be found atwww.AdvanceAutoParts.com.Advance Auto Parts is anEqual Opportunity Employerand does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected status.

#LI-AC1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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