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Remote Cx Jobs in Reston, VA (NOW HIRING)

ICF

Enterprise Architect (MD DC VA) NI

Rockville, MD · On-site +1

$70.25 - $90.75/hr

* We are open to supporting 100% remote work anywhere within MD DC VA area * Local candidates may be ... Establish customer experience (CX) governance, standards, and best practices for engagement and ...

Dutch

GM, Insurance

Washington, DC · Remote

$55K - $76K/yr

Please note this is a fully remote role, but you must reside in Canada OR any of the following ... Work closely with product, engineering, marketing, lifecycle, CX, clinical, legal, and finance to ...

ChurnZero

Marketing Operations Specialist

Washington, DC · On-site +1

$75K - $95K/yr

Remote / Hybrid (Washington, DC or East Coast preferred) Target Salary Range: $75,000 $95,000 What ... CX or martech) * Familiarity with Survey Motion or similar engagement tools * Basic HTML/CSS for ...

Bixal

Mobile Application Developer

Fairfax, VA · On-site +1

$120K - $130K/yr

This is expected to be a full-time, remote, project-based position contingent on contract award ... Collaborate with UX/CX teams to implement human-centered design principles and ensure consistent ...

NuAxis Innovations

Software Test Lead

Washington, DC · Remote

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Software Test Lead for a remote federal program ...

Bixal

Mobile Application Developer

Fairfax, VA · Remote

$120K - $130K/yr

This is expected to be a full-time, remote, project-based position contingent on contract award ... Collaborate with UX/CX teams to implement human-centered design principles and ensure consistent ...

Mission Lane

Senior Manager, Content Strategy

Arlington, VA · On-site +1

$152K - $191K/yr

CX chatbots, agent enablement, and knowledge bases You'll thrive in this role if: * You come in ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

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Remote Cx information

See Reston, VA salary details

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How much do remote cx jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote cx in Reston, VA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $30.00 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are popular job titles related to Remote Cx jobs in Reston, VA? For Remote Cx jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Reston, VA look for? The top searched job categories for Remote Cx jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Cx jobs? Cities near Reston, VA with the most Remote Cx job openings:
Remote Cx jobs near you

Account Executive - Public Sector

Content Guru

Reston, VA • Remote

Full-time

Re-posted 5 days ago

Job description

Account Executive - Public Sector


Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.


We're looking for a dynamic and strategic Account Executive - Public Sector to join our US sales team and help expand our presence across government, public safety, and broader public sector markets. If you thrive on building relationships, closing complex public sector deals, and delivering value in a fast-paced technology environment, we'd love to hear from you.


What we are looking for...


We're seeking a commercially focused individual with a proven track record of selling into public sector organisations. You'll take ownership of the full sales cycle-identifying, qualifying, and closing new opportunities-while building strong partnerships with public sector stakeholders and navigating government procurement processes.


Location...


This role is remote, but you will be expected to visit our Reston, Virginia office as and when required. The role also includes regular travel to client sites, trade shows, and partner events.


Key responsibilities of the role...


Strategic Sales & Planning:

  • Achieve and exceed monthly, quarterly, and annual sales targets
  • Develop and execute strategic account plans within the public sector
  • Identify, qualify, and progress opportunities through a structured sales process
  • Accurately forecast pipeline activity and maintain CRM records


Customer Engagement:

  • Build long-term relationships with key public sector decision-makers, influencers, and senior stakeholders
  • Present compelling proposals and tailored solutions that align with public service priorities
  • Manage expectations during presales, procurement, delivery, and aftercare
  • Promote additional services and identify opportunities for account expansion


Bid & Proposal Management:

  • Lead and contribute to RFP responses and complex deal structures within government frameworks
  • Coordinate internal stakeholders and virtual bid teams to deliver quality submissions on time
  • Qualify opportunities and mitigate risks early in the public procurement process


Product & Market Expertise:

  • Maintain a deep understanding of Content Guru's storm platform and its relevance to public sector needs
  • Stay informed of public sector procurement regulations, funding cycles, and compliance requirements
  • Deliver solution demonstrations and articulate the business value of our platform to public sector audiences
  • Collaborate with marketing and contribute thought leadership where appropriate


About you...


  • Bachelor's degree or equivalent professional experience
  • A minimum of 5 years' experience closing complex B2B deals, with at least 2 years in the US public sector market
  • Strong knowledge of government procurement processes and public sector contracting
  • Experience selling to senior-level executives in public sector agencies
  • Proven ability to meet and exceed revenue targets
  • Skilled in account planning, negotiation, and consultative selling
  • Experience with CRM tools and sales forecasting
  • Excellent communication and presentation skills
  • Detail-oriented with a strong commercial mindset
  • Experience in SaaS, cloud, or IT services preferred
  • Note: Due to the security-sensitive nature of our work in the US and in order to maintain our FedRAMP High certification, this role is restricted to US nationals only.


About the Company...


Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.


Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.


We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.


Apply