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Remote Cx Jobs in Reston, VA (NOW HIRING)

Delaware Nation Industries

Customer Experience

Arlington, VA · On-site +1

$18.50 - $25/hr

... CX) Strategist providing analytical, advisory, and technical support to improve PRE customer ... user testing, remote testing, concept testing, and survey design in order to design customer ...

ChurnZero

Marketing Operations Specialist

Washington, DC · On-site +1

$75K - $95K/yr

Remote / Hybrid (Washington, DC or East Coast preferred) Target Salary Range: $75,000 - $95,000 ... CX or martech) * Familiarity with Survey Motion or similar engagement tools * Basic HTML/CSS for ...

ChurnZero

Marketing Operations Specialist

Washington, DC · On-site +1

$75K - $95K/yr

Remote / Hybrid (Washington, DC or East Coast preferred) Target Salary Range: $75,000 $95,000 What ... CX or martech) * Familiarity with Survey Motion or similar engagement tools * Basic HTML/CSS for ...

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How much do remote cx jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote cx in Reston, VA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $30.00 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.
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What cities near Reston, VA are hiring for Remote Cx jobs? Cities near Reston, VA with the most Remote Cx job openings:
Remote Cx jobs near you
Single Family Market Engagement - Product Management Senior Associate

Single Family Market Engagement - Product Management Senior Associate

Fannie Mae

Reston, VA • On-site, Remote

Full-time

Medical, Life

Posted 14 days ago

Job description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for key products supporting the Market Engagement team, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products.

THE IMPACT YOU WILL MAKE

The SF Market Engagement - Product Management – Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Support development of the design strategy for new products.

  • Implement the process for new products. Identify opportunities for product improvements.

  • Manage the product lifecycle and ongoing maintenance.

  • Ensure product strategy is in alignment with business objectives.

THE EXPERIENCE YOU BRING TO THE TEAM 

Minimum Required Experiences

  • 2 years of relevant experience in product management, project management, or program management with technical products

  • Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.


Desired Experiences

  • Bachelor’s degree or equivalent

  • 3+ years of experience in product management, product management, or program management with technical products

  • Survey and CX Design

  • Cloud Telephony and IVR

  • Developing Advanced BI Tools

  • CRM Design and Implementation

  • Influencing Product Roadmaps

#LI-Hybrid

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.


Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

109000

to

142000

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