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Director Genesys Cloud Jobs (NOW HIRING)

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Perform other related tasks as directed, assigned, or required. Qualifications Education, Training ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Perform other related tasks as directed, assigned, or required. Qualifications Education, Training ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

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Genesys Engineer

Phoenix, AZ · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

... as a direct employee. * Experience with APIs, integrations, automation, or custom Genesys Cloud development. What We Offer You: * Competitive salary and stock option plan * 100% paid coverage of ...

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site +1

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... directors to address pre-sales requests, offering quotes, scoping, and statement of work to ...

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... directors to address pre-sales requests, offering quotes, scoping, and statement of work to ...

Genesys

Principal Professional Services Engineer

... for Genesys Cloud CX Digital & AI implementations; • Configure, test, document, and optimize ... directors to address pre-sales requests, offering quotes, scoping, and statement of work to ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

... the Genesys Cloud platform. This role will focus on key areas of authorization, permissions ... Reporting to the Senior Director of Product Management for Access Control, this role will partner ...

Genesys

Principal Product Manager - Access Control

Indiana, PA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

... the Genesys Cloud platform. This role will focus on key areas of authorization, permissions ... Reporting to the Senior Director of Product Management for Access Control, this role will partner ...

Genesys

Principal Product Manager - Access Control

Concord, NC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

... the Genesys Cloud platform. This role will focus on key areas of authorization, permissions ... Reporting to the Senior Director of Product Management for Access Control, this role will partner ...

Genesys

Direct Response Representative

Durham, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

This role provides direct exposure to international sales initiatives and builds a strong ... Align customer needs with Genesys Cloud capabilities to drive measurable value * Deliver impactful ...

Insurance Group

Be Seen First

Director of Workforce Management

Charlotte, NC · On-site

$108K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate is highly analytical, collaborative, and experienced with Genesys Cloud ... Direct real-time staffing decisions including schedule adherence, overtime, voluntary time off, and ...

New

Cardinal Health

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In partnership with project stakeholders and Director, summarizes project results, insights and ... Experience with Genesys Cloud CX platform, required * Experience with diagramming detailed call ...

Genesys

Customer Success, Director

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Familiarity with Genesys Cloud platform and related technologies * Experience driving customer transformation initiatives at enterprise scale * Demonstrated thought leadership within the customer ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Familiarity with Genesys Cloud platform and related technologies * Experience driving customer transformation initiatives at enterprise scale * Demonstrated thought leadership within the customer ...

Genesys

Principal Solutions Consultant

Florida, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

... Genesys Cloud. You bring both strategic perspective and technical depth, helping customers understand not just what is possible, but what will deliver measurable value. This role offers direct ...

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How much do director genesys cloud jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director genesys cloud in the United States is $189,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $185,000.00 and $195,000.00 per year, depending on experience, location, and employer.
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Director Genesys Cloud jobs near you

Genesys Cloud Engineer

EmblemHealth

New York, NY • On-site

$77K - $149K/yr

Full-time

Re-posted 18 days ago

EmblemHealth rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

21st of 304 rated insurance

Job description

REMOTE
Summary of Position
  • Design, implement, and operate a Genesys Cloud environment.
  • Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact center application utilizing the EmblemHealth data ecosystem to fulfill customer requests
  • Participate in the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Telecommunications Architecture across the enterprise, this includes all multichannel communications
  • Design, implement, and operate multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
  • Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
  • Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system integrations.
  • Responsible for the daily management of all aspects of the cloud native Telecommunication environments that support the enterprise.
  • Implement technology upgrades to maximize value (ROI) to the organization

Principal Accountabilities
  • Conduct discovery sessions with business Subject Matter Experts to define the needs of the business; map the business needs to technical capabilities that exist today to support the business objectives.
  • Design and implement complex solutions that utilize Microsoft, Genesys and other technical solutions.
  • Interface with multiple technical teams and the business units to create custom user experiences for our Contact Center staff.
  • Tune communications platforms to maximum operational capacity, this includes the omni channel experience.
  • Perform investigations into operational / technical and business issues that may impact customer experience.
  • Research solutions for and implement any business operations impacting incidents or tickets that are opened by the business (including call recording archives and other ancillary systems).
  • Serve as escalation point for issue resolution; provide subject matter expertise into problem resolution.
  • Implement and manage voice network element monitoring tools as needed.
  • Perform maintenance upgrades, service packs and backup of systems.
  • Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all offices, including planning, developing, researching, implementation, troubleshooting, maintenance, enhancements, etc.
  • Perform other related tasks as directed, assigned, or required.

Qualifications
Education, Training, Licenses, Certifications
  • Bachelor's degree in information systems or related field required; Additional experience/specialized training may be considered in lieu of degree requirement.
  • Unified Communications Certification on Genesis Pure Cloud preferred.

Relevant Work Experience, Knowledge, Skills, and Abilities
  • 5 - 8+ years of related work experience required
  • 3 - 5+ years Genesys Pure Cloud experience required
  • 3 - 5+ years' experience in a purely technical role implementing solutions in a CCaaS environment required
  • Experience with Workforce management and call recording platforms preferred
  • Ability to translate requirements into technical specs, and to develop/implement/enforce SLAs required
  • Ability to organize, prioritize, and manage multiple projects/tasks with competing deadlines required
  • Ability to effectively manage a heavy workload in a dynamic, fast paced environment required
  • Excellent communication skills (verbal, written, presentation, interpersonal, collaboration) with all audience types/levels required
  • Proven ability to work effectively with vendors required

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