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Genesys Remote Jobs (NOW HIRING)

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

ACI Infotech

Genesys SME/Architect

Remote Duration: Long Term Contract : Design, develop, and deploy chatbots using the Genesys CloudEx platform to automate customer interactions across multiple channels Integrate chatbots with ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Genesys

Fully remote within US (not limited to that states that the job is tagged to) Key Responsibilities: * Lead end-to-end architecture and delivery of Genesys customer experience solutions, ensuring ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Genesys Remote information

What is a Genesys Remote?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What are common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Employees often work from home using collaboration tools and may need to meet specific technical or communication requirements.
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Genesys Remote jobs near you
Infographic showing various Genesys Remote job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Contract. Highlights an 100% Remote job distribution.

Genesys Developer (Chatbot & CX) ___ Remote __ Contract

Cincinnati, OH • Remote

Acestack
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Acestackexternal

Contractor

Re-posted 9 days ago

Job description

Role: Genesys Developer (Chatbot & CX)

Location: 100% Remote

Long Term Contract - W2 / C2C

Job Overview:

We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes.

Key Responsibilities:
  • Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.)
  • Build and maintain Dialogflows, Architect call flows, and IVR configurations
  • Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys
  • Collaborate with UX/UI and business teams to enhance customer journey mapping
  • Implement API integrations with backend systems for real-time data access
  • Troubleshoot and optimize Genesys call flows, bot behavior, and performance
  • Monitor customer interactions and propose improvements to CX strategy
  • Stay up to date with Genesys Cloud CX features, releases, and best practices
Required Skills & Experience:
  • Overall IT Experience: 8-12+ Years
  • 4+ years of experience as a Genesys Developer (Cloud or Engage)
  • Strong hands-on experience with Genesys Cloud CX, Architect, and IVR development
  • Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow
  • Solid understanding of CX principles and ability to design engaging customer journeys
  • Experience integrating with REST APIs, web services, and CRM tools
  • Knowledge of JavaScript or Python for bot and API scripting (preferred)
  • Experience with call routing, IVR design, queue management, and reporting
  • Strong communication skills and ability to work with cross-functional teams
Nice to Have:
  • Genesys Certifications (Genesys Cloud CX Developer or similar)
  • Exposure to AI/ML integration in contact center use cases
  • Knowledge of Speech Analytics, Sentiment Analysis tools

If interested to apply: please share resume to sanghab@acestackllc.com

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About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

NJ, US

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