ZipRecruiter

Log In

2

Genesys Remote Jobs in Texas (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Genesys

... Remote) Role Overview: Drive enterprise-scale customer experience transformation by owning how organizations adopt, expand, and realize measurable value from the Genesys platform. This role shapes ...

PTP

Data Analyst - REMOTE

Austin, TX · On-site +1

Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

Experience managing implementations of Genesys or cloud based contact center platforms * Top tier management consulting experience * Project Management Certification, e.g. PMI * Experience with Wrike

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... Genesys, NICE, Five9) • Additional Professional-level Google Cloud certifications Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

The Select Group

Change Lead

Austin, TX · On-site +1

Change Management Lead - Remote (CST) Position Overview We are seeking an experienced Change ... Exposure to contact center platforms such as Genesys is a plus. * Experience working in Fortune 500 ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

Humach, LLC

Forward Deployed Engineer

Dallas, TX · Remote

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin ... Experience with contact center platforms (AWS Connect, NICE, Genesys). Mindset & Values:

Humach, LLC

Forward Deployed Engineer

Dallas, TX · On-site +1

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin ... Experience with contact center platforms (AWS Connect, NICE, Genesys). Mindset & Values:

All JobsGenesys JobsGenesys Remote JobsGenesys Remote Jobs in Texas

Genesys Remote information

Does Genesis offer remote positions?

Genesys offers remote positions for various roles, allowing employees to work from home depending on the job requirements and company policies. Many customer service, technical, and support roles at Genesys are available as remote opportunities, often requiring familiarity with collaboration tools and remote work best practices.

What is a Genesys Remote job?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What is the salary in Genesys?

Genesys remote customer service and technical support roles typically offer salaries ranging from $40,000 to $60,000 annually, depending on experience, location, and specific job responsibilities. Compensation may also include benefits such as health insurance and flexible schedules, with some positions offering performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Is Genesys a good company to work for?

Genesys offers remote customer experience roles that often involve using cloud-based contact center software. The company is generally considered a stable employer with opportunities for skill development, but experiences can vary based on role and location.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Remote work availability can vary by position and location, and employees often use collaboration tools like Genesys Cloud to perform their duties remotely.

What are some common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Texas? The most popular types of Genesys jobs in Texas are:
What are popular job titles related to Genesys Remote jobs in Texas? For Genesys Remote jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Genesys Remote jobs in Texas look for? The top searched job categories for Genesys Remote jobs in Texas are:
What cities in Texas are hiring for Genesys Remote jobs? Cities in Texas with the most Genesys Remote job openings:
Genesys Remote jobs near you
Infographic showing various Genesys Remote job openings in Texas as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution.

Genesys Cloud Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

$54.25 - $72.75/hr

Full-time

Re-posted 26 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements
  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired
  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

View All PTP Jobs

Apply