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Senior Genesys Engineer Jobs in Texas (NOW HIRING)

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineer contextual AI experiences that use real-time customer data, interaction history ...

Five9

Senior WEM AQM Prompt Engineer

Dallas, TX · On-site

$103K - $142K/yr

This senior role goes beyond hands-on prompt design. You will be the technical authority for Five9 ... or Genesys -- and you have developed serious prompt engineering skills alongside that domain ...

1 point system

Lead Salesforce Developer

Coppell, TX · On-site

$51.25 - $67.75/hr

Coppell, TX (Hybrid) Senior Salesforce Developer Location: Coppell, TX (Hybrid) Salesforce Solution ... Experience with Guidewire, Genesys, MuleSoft, or contact center integrations

Raytheon

Senior RF Electronics Engineer

Mckinney, TX · On-site

As the Senior RF Electronics Engineer , you will provide technical expertise to the analysis ... Genesys or equivalent or Advanced Design System (ADS) or equivalent, High Frequency Structure ...

SRI Tech Solutions Inc

Senior Product Analyst

Austin, TX · On-site

Partner with engineering and AI teams to analyze LLM bot interactions, comparing outcomes against ... Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM ...

Raytheon

Senior RF Design Engineer

Austin, TX · On-site

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent Ability to obtain ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

Raytheon

Senior RF Design Engineer

El Paso, TX

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent Ability to obtain ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

Raytheon

Senior RF Design Engineer

Dallas, TX

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent Ability to obtain ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

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Senior Genesys Engineer information

What is a Senior Genesys Engineer?

A Senior Genesys Engineer is an experienced IT professional who specializes in designing, implementing, and supporting Genesys contact center solutions. They work with organizations to develop, configure, and maintain Genesys platforms that manage customer communications across various channels such as voice, chat, email, and social media. Their responsibilities often include integrating Genesys systems with other enterprise applications, troubleshooting complex issues, optimizing performance, and ensuring reliable operation. Senior Genesys Engineers typically have advanced knowledge of Genesys software, scripting, and telephony infrastructure, and may also lead teams or mentor junior engineers.

What are the key skills and qualifications needed to thrive as a Senior Genesys Engineer?

To thrive as a Senior Genesys Engineer, you need deep experience with Genesys contact center platforms, VoIP technologies, and a background in computer science or a related field. Expertise in configuring, deploying, and maintaining Genesys solutions, as well as certifications like Genesys Certified Professional, are typically required. Strong problem-solving, communication, and project management skills are essential for collaborating with cross-functional teams and addressing complex client needs. These skills ensure the delivery of reliable, scalable customer engagement solutions that drive business success.

What are some common challenges faced by Senior Genesys Engineers when managing large-scale contact center deployments?

Senior Genesys Engineers often encounter challenges such as integrating Genesys solutions with existing legacy systems, ensuring high availability during peak traffic, and managing complex routing strategies. Additionally, they must stay updated with the latest Genesys feature releases and best practices to optimize system performance. Collaborating with cross-functional teams, such as IT, network, and customer support, is crucial for diagnosing issues and implementing system enhancements efficiently.

What is the difference between Senior Genesys Engineer vs Genesys Support Engineer?

AspectSenior Genesys EngineerGenesys Support Engineer
CredentialsTypically requires advanced Genesys certifications, experience in system designRequires foundational Genesys certifications, troubleshooting skills
Work EnvironmentDesigns, develops, and implements Genesys solutions, often in project rolesProvides technical support, monitors systems, resolves issues
Industry UsageUsed in organizations deploying complex contact center solutionsCommon in support centers maintaining Genesys environments

Senior Genesys Engineers focus on designing and implementing complex Genesys solutions, while Genesys Support Engineers primarily handle troubleshooting and support tasks. Both roles require Genesys certifications but differ in scope and responsibilities within contact center environments.

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The most popular types of Genesys Engineer jobs in Texas are:

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For Senior Genesys Engineer jobs in Texas, the most frequently searched job titles are:

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Senior Genesys Engineer jobs near you
Infographic showing various Senior Genesys Engineer job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution.

Senior Genesys Cloud Developer

Syntricate Technologies

Austin, TX • On-site

$55.75 - $76.25/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
Syntricate Technologies is seeking a Senior Genesys Cloud Developer to build voice and digital bots using Genesys Cloud CX. The role involves working with APIs for integrations and customizing bot functionalities to enhance user experience.
Responsibilities:
• From a high-level Architect's perspective, building voice/digital bots. While having a foundation understanding of variables, loops, decision logic, and switch statements
• To build voice/digital bots in Genesys Cloud CX, any required integrations, additional technical skills may be valuable or necessary.
• Working with APIs to exchange information with other tools
• Writing scripts or code to handle special logic
• REST APIs: For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.)
• OAuth & Authentication: Managing secure access when calling external systems
• configuring and customizing.
• Need additional skills on advanced or customized bot needs to be. For example:
• JavaScript – Often used when building connectors between Genesys and other systems. It can also help add extra logic behind the scenes (like in cloud environments such as AWS).
• Python – Commonly used in AI projects. If you're connecting your bot to smart services (like Google or Amazon AI tools), this can be very helpful.
Qualifications:
Required:
• From a high-level Architect's perspective, building voice/digital bots. While having a foundation understanding of variables, loops, decision logic, and switch statements.
• To build voice/digital bots in Genesys Cloud CX, any required integrations, additional technical skills may be valuable or necessary.
• Working with APIs to exchange information with other tools.
• Writing scripts or code to handle special logic.
• REST APIs: For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.).
• OAuth & Authentication: Managing secure access when calling external systems.
• configuring and customizing.
Preferred:
• JavaScript – Often used when building connectors between Genesys and other systems. It can also help add extra logic behind the scenes (like in cloud environments such as AWS).
• Python – Commonly used in AI projects. If you're connecting your bot to smart services (like Google or Amazon AI tools), this can be very helpful.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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