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Genesys Engineer Jobs (NOW HIRING)

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Genesys Engineer

Phoenix, AZ

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Jobsbridge

Genesys Engineer

Hartford, CT

MUST HAVE: 6+ yearsexperience with Genesys Framework 6+ years experience with Genesys Voice Platform(GVP) including: o SIP Server o URS o Config Server o DB Server o Routing Stat Servers o Reporting ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities: * Advanced understanding of IVR technology and related telecommunications devices, networks, software, and ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

Apex Systems

Genesys Developer/Architect

Oak Brook, IL · Remote

Job#: 3038086 Genesys Developer/Architect Location: Oak Brook, Illinois (Remote) Role Overview We are seeking a Genesys Developer/Architect to support our contact center operations. This role ...

New

Techvilla Solutions

Genesys Developer

$57.50 - $78.75/hr

Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support. * Implement and support AI-driven customer engagement solutions ...

Purple Drive Technologies

Genesys Developer

Almond, NY · On-site

$49 - $67/hr

Overview: • 4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect • Proven capability in IVR design and end-to-end ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Hybrid (Three days onsite and two days remote) 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud. Configure and troubleshoot Genesys ...

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How much do genesys engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for genesys engineer in the United States is $50.85, according to ZipRecruiter salary data. Most workers in this role earn between $44.95 and $55.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

More about Genesys Engineer jobs
What cities are hiring for Genesys Engineer jobs? Cities with the most Genesys Engineer job openings:
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Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $105,758 per year, or $50.8 per hour.
Genesys Engineer

Genesys Engineer

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Phoenix, AZ

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

This is a hybrid position based in our Phoenix office, requiring onsite presence Tuesday through Thursday
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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