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Genesys Engineer Jobs in Arizona (NOW HIRING)

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

$80 - $100/hr

About the Role We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build ...

InterSources Inc

Genesys Voice

Phoenix, AZ · On-site

They are seeking a Software Engineer to integrate, develop, and evaluate new technologies for a ... Genesys applications • Design, build, and gather results from demos, A/B tests, and pilots • ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Prattwhitney

RF Design Engineer II

Tucson, AZ · On-site

$80 - $100/hr

SystemVue/Genesys or equivalent; Advanced Design System (ADS) or equivalent. * Ability to obtain an ... Technical oversight responsibilities for less senior engineers. * Experience working across domains ...

Prattwhitney

Principal RF Design Engineer

Tucson, AZ · On-site

$150 - $200/hr

Bachelor's in Science, Technology, Engineering, or Mathematics (STEM). * Minimum of eight years of ... SystemVue/Genesys or equivalent; Advanced Design System (ADS) or equivalent. * Experience with RF ...

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Genesys Engineer information

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

What are the most commonly searched types of Genesys Engineer jobs in Arizona?

The most popular types of Genesys Engineer jobs in Arizona are:

What are popular job titles related to Genesys Engineer jobs in Arizona?

For Genesys Engineer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Genesys Engineer jobs in Arizona look for?

The top searched job categories for Genesys Engineer jobs in Arizona are:

Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in Arizona as of September 2026, with employment types broken down into 1% Internship, 87% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Genesys Engineer

Phoenix, AZ • On-site

Shoptalk
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about Shoptalkexternal

$80 - $100/hr

Other

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

About the Role

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day‑to‑day operation of our customer service environment. The ideal candidate has hands‑on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

This is a hybrid position based in our Phoenix office, requiring onsite presence Tuesday through Thursday.

What You’ll Do
  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.
  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.
  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.
  • Collaborate with fellow Genesys team members to support day‑to‑day platform operations and ongoing enhancements.
  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.
  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.
  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.
  • Participate in on‑call support and after‑hours change management activities as needed.
What We Look For
  • 5+ years of experience supporting and implementing Contact Center technologies.
  • Hands‑on experience with Genesys Cloud, including Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, and omnichannel contact center environments (voice, chat, messaging, email, etc.).
  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.
  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.
  • Ability to manage multiple priorities in a fast‑paced, high‑growth environment.
  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.
  • Excellent analytical, troubleshooting, and problem‑solving skills with a customer‑focused mindset.
Nice to have
  • Experience integrating Genesys Cloud with API‑driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).
  • Experience in fintech, banking, lending, or financial services environments.
  • Experience supporting a globally distributed, hybrid in‑house and outsourced staffed contact center organization as a direct employee.
  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
What We Offer You
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives
Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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