ZipRecruiter

Log In

1

Genesys Engineer Jobs in Arizona (NOW HIRING)

Upgrade

Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

INT Technologies

WebServices Developer

Chandler, AZ

As a Webservices developer you will be responsible for planning, designing, developing, testing ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

INT Technologies

WebServices Developer

Chandler, AZ · On-site

As a Webservices developer you will be responsible for planning, designing, developing, testing ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

Viasat, Inc.

RF Engineer, Transceiver Design

Tempe, AZ

$149K - $224K/yr

Perform RF analysis, simulation, and validation (using tools like ADS, HFSS, or Genesys) to ensure ... Bachelor's degree in Electrical Engineering or related field, or equivalent professional experience ...

Viasat, Inc.

Senior RF Space Systems Engineer

Tempe, AZ · On-site

$176K - $264K/yr

Proficiency using RF and systems design engineering tools including MATLAB, ADS, HFSS, and Genesys * Experience working with Government customers to develop system level requirements and solutions

next page

Showing results 1-20

All JobsGenesys Engineer JobsGenesys Engineer Jobs in Arizona

Genesys Engineer information

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

What are popular job titles related to Genesys Engineer jobs in Arizona? For Genesys Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer jobs in Arizona look for? The top searched job categories for Genesys Engineer jobs in Arizona are:
Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in Arizona as of July 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Genesys Engineer

Upgrade

Phoenix, AZ • On-site, Remote

Other

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Although the preferred arrangement for this role is a hybrid schedule based in our Phoenix, Arizona office (Tuesday-Thursday onsite), we are willing to consider highly qualified candidates who are based remotely within the Pacific Time Zone.
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

Apply