Knowledge Architect
Chandler, AZ · On-site +1
This role is essential to ensuring Ask Chatbot delivers accurate, accessible, and high-quality ... Chandler, AZ - Position can be 100% remote for the right candidate.
Knowledge Architect
Chandler, AZ · On-site +1
This role is essential to ensuring Ask Chatbot delivers accurate, accessible, and high-quality ... Chandler, AZ - Position can be 100% remote for the right candidate.
Remote Chatbot information
See Arizona salary details
$26.43 - $30.49
4% of jobs
$30.49 - $34.54
2% of jobs
$34.54 - $38.59
6% of jobs
$38.59 - $42.64
11% of jobs
$43.40 is the 25th percentile. Wages below this are outliers.
$42.64 - $46.70
9% of jobs
$46.70 - $50.75
15% of jobs
The median wage is $51.76 / hr.
$50.75 - $54.80
13% of jobs
$58.07 is the 75th percentile. Wages above this are outliers.
$54.80 - $58.85
19% of jobs
$58.85 - $62.91
5% of jobs
$62.91 - $66.96
11% of jobs
$66.96 - $71.01
5% of jobs
$26
$51
$71
How much do remote chatbot jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for remote chatbot in Arizona is $51.97, according to ZipRecruiter salary data. Most workers in this role earn between $43.46 and $59.13 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Remote Chatbot position, and why are they important?
To thrive as a Remote Chatbot, you must have expertise in natural language processing, conversational AI design, and relevant programming languages such as Python, as well as a degree in computer science or a related field. Familiarity with chatbot development platforms (like Dialogflow or Microsoft Bot Framework), API integrations, and cloud-based deployment tools is often required. Strong communication, problem-solving abilities, and attention to detail help distinguish top candidates in this field. These skills enable the creation of effective, user-friendly chatbots that meet business objectives and enhance customer experience in remote work environments.
What is a Remote Chatbot job?
A Remote Chatbot job involves managing, programming, or supporting AI-powered chatbots to assist customers, answer questions, or automate tasks. This role can include chatbot development, training AI models, writing responses, or monitoring chatbot interactions. It often requires skills in customer service, programming, or AI, depending on the position. Remote chatbot jobs allow professionals to work from anywhere while ensuring efficient and accurate chatbot performance.
What are the typical daily responsibilities of a Remote Chatbot developer?
As a Remote Chatbot developer, your daily tasks often include designing conversational flows, writing and testing scripts, and integrating chatbots with external APIs or databases for seamless user interactions. You’ll collaborate remotely with product managers, UX designers, and sometimes customer support teams to ensure the chatbot meets user needs and business goals. Regularly reviewing chatbot analytics and updating responses based on user feedback is also common. This role typically requires proactive communication and independent work, making strong organizational skills essential for success in a remote setting.
What are popular job titles related to Remote Chatbot jobs in Arizona? For Remote Chatbot jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Chatbot jobs in Arizona look for? The top searched job categories for Remote Chatbot jobs in Arizona are:
What cities in Arizona are hiring for Remote Chatbot jobs? Cities in Arizona with the most Remote Chatbot job openings:
Job description
Job Description Summary:
We are seeking a detail-oriented and collaborative Knowledge Architect to lead end-to-end knowledge management efforts that ultimately power the Ask Chatbot. This includes partnership with COEs on strategic development, governance, and maintenance of our knowledge. This role is essential to ensuring Ask Chatbot delivers accurate, accessible, and high-quality information to users. The successful candidate will serve as the primary steward of knowledge content while building strong partnerships across their COEs.
Key Responsibilities:
- Author high-quality knowledge articles, procedures, and documentation in line with annual cycles, events and activities for respective COE(s)
- Enforce knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment (e.g. PSC), version control standards and change management for all knowledge content
- Implement quality control processes for knowledge article creation, updates, and retirement
- Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes
- Build and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented
- Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives
- Troubleshoot technical issues and be able to discern what is a knowledge gap vs a hallucination vs platform bug
- Stay current with ServiceNow updates and best practices for knowledge management
Requirements:
- 3-5 years of experience in knowledge management, technical writing (being able to take content given by COEs - FAQs being able to translate but not writing code), or content strategy
- Bachelor degree is highly preferred
Preferred:
- 2+ years of hands-on experience with ServiceNow platform, preferably in knowledge management
- Experience working with chatbot or AI-powered support systems using natural language processing or AI/ML concepts
- Proven track record of collaborating with cross-functional teams and subject matter experts
- Proficiency in ServiceNow Knowledge Management module
- Strong understanding of content management systems and information architecture
- Familiarity with analytics tools for measuring content performance
- Ability to translate complex technical concepts into user-friendly content
- Project management skills with ability to manage multiple initiatives simultaneously
- Background in technical documentation or instructional design
Hiring Manager's Top 3 Skills:
- Content Architecture
- Analytical Storytelling
- Project Management
Office Location:
Chandler, AZ - Position can be 100% remote for the right candidate.
About Optimal Health Care
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Hagerstown, MD, US
Year founded
2008