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Genesys Engineer Jobs Near Me

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Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Administers and supports PureCloud (Genesys Cloud). * Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident ...

New

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center ... Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center ... Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ... Hands-on experience supporting CCaaS platforms such as Genesys Cloud, NICE CXone, Amazon Connect ...

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A map of the United States highlighting the number of Genesys Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Genesys Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Genesys Cloud Engineer

Jobtailor

Worthington, OH • On-site

$90 - $120/hr

Other

Posted yesterday

New

Job description

Responsibilities
  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat, and Email routing.
  • Administers and supports PureCloud (Genesys Cloud).
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long‑term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
Requirements
  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years of technical or applicable experience.
  • 2+ years' experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud).
  • Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.).
  • Development skills/certifications HTML, REST, WEB Services, Microsoft SQL Server, Web-services, 3rd party APIs, Genesys PureCloud API’s.
  • Expertise in Architect flows.
  • SIP and H323 troubleshooting knowledge and experience.
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts.
  • Excellent analytical skills, especially in a telecommunications field.
Hard Skills
  • IVR scripting
  • ACD scripting
  • PureCloud
  • Genesys Cloud
  • HTML
  • REST
  • Microsoft SQL Server
  • SIP troubleshooting
  • H323 troubleshooting
  • 3rd party APIs
Soft Skills
  • communication
  • analytical skills
  • problem-solving
  • leadershipcapacity planning
  • documentation
  • user support
  • collaboration
  • proactive maintenance
  • root cause analysis
Certifications & Qualifications
  • Genesys PureCloud certification
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