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Genesys Engineer Jobs in Utah (NOW HIRING)

Raytheon

Senior RF Design Engineer

Provo, UT

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent Qualifications We ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

Raytheon

Principal RF Design Engineer

Provo, UT

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent * Ability to obtain ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

Raytheon

RF Design Engineer II

Provo, UT

SystemVue/Genesys or equivalent * Advanced Design System (ADS) or equivalent * Ability to obtain ... Technical oversight responsibilities for less-senior engineers * Working across domains on complex ...

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Genesys Engineer information

See Utah salary details

$32

$45

$63

How much do genesys engineer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for genesys engineer in Utah is $45.87, according to ZipRecruiter salary data. Most workers in this role earn between $40.56 and $49.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Engineer position, and why are they important?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What is a Genesys Engineer job?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are some common challenges Genesys Engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

What are popular job titles related to Genesys Engineer jobs in Utah? For Genesys Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer jobs in Utah look for? The top searched job categories for Genesys Engineer jobs in Utah are:
Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in Utah as of July 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $95,418 per year, or $45.9 per hour.
L2 Support Engineer (Automation Focused)

L2 Support Engineer (Automation Focused)

eBay

Salt Lake City, UT • On-site

Full-time

Posted 16 days ago

eBay rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

11th of 728 rated retailers

Job description

Job Summary:
eBay is a global ecommerce leader committed to changing the way the world shops and sells. They are seeking a highly motivated L2 Support Engineer with strong automation expertise to provide advanced production support and drive automation initiatives to improve system reliability and efficiency.
Responsibilities:
• Provide L2 production support for customer-facing and internal business-critical applications.
• Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
• Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
• Design and implement automation solutions to reduce operational toil and improve MTTR.
• Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
• Support and maintain contact center platforms and integrations.
• Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
• Participate in on-call rotations and ensure SLA compliance.
• Drive continuous improvement of support processes and platform stability.
Qualifications:
Required:
• 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
• Strong scripting or programming skills (Python, Java, Shell, or similar).
• Experience building or maintaining automation frameworks.
• Experience with REST APIs, batch jobs, and integration-based systems.
• Hands-on experience with monitoring and observability tools.
• Strong troubleshooting skills in high-availability environments.
• Excellent communication and documentation skills.
Preferred:
• Experience with Call Center / Contact Center platforms such as: Genesys Cloud, IVR systems, ACD routing and call flows, Workforce management integrations.
• Experience leveraging AI tools (LLM-based assistants, automation bots) for: Incident triage, Log summarization, Code review or generation, Predictive alerting.
• Cloud platform experience (AWS/GCP/Azure).
• CI/CD and DevOps exposure.
• Knowledge of SQL/NoSQL databases.
• Experience in performance troubleshooting and load analysis.
Company:
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories. Founded in 1995, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.

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