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Remote Cx Jobs in Utah (NOW HIRING)

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

This role operates as a Hybrid position (customer meetings may be on-site or remote) with ... Deep functional knowledge of the client's experience and analytics platform and related CX products ...

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site +1

$16 - $21.25/hr

While this is a remote position, we hold required quarterly in-person offsites in these areas ... Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind ...

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Remote Cx information

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Utah?

The most popular types of Cx jobs in Utah are:

What are popular job titles related to Remote Cx jobs in Utah?

For Remote Cx jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Utah look for?

The top searched job categories for Remote Cx jobs in Utah are:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Utah as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution.

Onboarding Support Specialist (Drop Care) - Remote - $20/Hr

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$20/hr

Full-time

Posted 11 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded:
OCONUS | California | District of Columbia | Illinois | Montana | Rhode Island | Seattle, WA
Overview
Employer is hiring CX-professionals who have a deep empathy and care for their community to join our team of Onboarding Support Specialists. In this role, you serve as the relational bridge between the company and their drop coordinators. 
Day in the Life
Drop Coordinator Support & Relationship Management
Serve as the primary support partner to Drop Coordinators, providing exceptional service rooted in the customers Core Values and vision.
Welcome and onboard new Drop Coordinators, ensuring they feel supported, informed, and set up for success.
Build and cultivate long-term, trust-based relationships with both new and established Drop Coordinators.
Manage incoming requests including new drop applications, location changes, semi-open drop approvals, and other drop-related needs.
Conduct proactive outreach to an assigned group of Drop Coordinators to check in, troubleshoot challenges, and support growth.
Educate Drop Coordinators with tools, training, and marketing ideas to strengthen their communities and expand participation.
Encourage drop growth through customer-provided programs and resources such as the Drop Coordinator Development Program, social media strategies, and local promotion guidance.
Anchor Drop Program Support
Identify potential Anchor Drop opportunities.
Screen interested drops, clearly explain the Anchor Drop program, and assess readiness.
Recommend qualified drops to the Customer Success Manager for review, approval, and transition.
Communication & Daily Operations
Respond to Drop Coordinator inquiries across phone, email, chat, SMS, and voicemail channels.
Provide clear, honest, and compassionate communication that builds trust and confidence.
Take ownership of every experience from first contact through resolution.
Additional Support Functions
Perform basic customer and drop account maintenance, including updates to contact information and locations.
Enter credits and debits according to company guidelines using internal systems.
Apply sound judgment and policy knowledge to resolve issues effectively and fairly.
Identify needs, anticipate challenges, and seek opportunities to delight and support our community.
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