Syntricate Technologies is seeking a Genesys Developer to work onsite in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, as well as ...
Syntricate Technologies is seeking a Genesys Developer to work onsite in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, as well as ...
Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design configure and implement Microsoft Teams voice services including voice policies call routing and call ...
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Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design configure and implement Microsoft Teams voice services including voice policies call routing and call ...
Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design configure and implement Microsoft Teams voice services including voice policies call routing and call ...
Quick apply
Voice Engineer with Genesys Cloud Job Location: Rolling Meadows, IL Job Type: Contract * Design configure and implement Microsoft Teams voice services including voice policies call routing and call ...
IVR Developer (Genesys/Cisco)
Chicago, IL · On-site
Syntricate Technologies is seeking an IVR Developer with expertise in Genesys and Cisco technologies. The role involves designing and developing IVR solutions, implementing Genesys systems, and ...
IVR Developer (Genesys/Cisco)
Chicago, IL · On-site
Syntricate Technologies is seeking an IVR Developer with expertise in Genesys and Cisco technologies. The role involves designing and developing IVR solutions, implementing Genesys systems, and ...
You'll own Genesys' point of view on AI in CX - and how that point of view gets told, proven, and sold. You'll translate what Product and Engineering are building into positioning and messaging that ...
You'll own Genesys' point of view on AI in CX - and how that point of view gets told, proven, and sold. You'll translate what Product and Engineering are building into positioning and messaging that ...
... and/or engineer Follows PS implementation standards Assesses complex project situations to make appropriate recommendations to both Genesys and the customer Initiates and suggests process ...
... and/or engineer Follows PS implementation standards Assesses complex project situations to make appropriate recommendations to both Genesys and the customer Initiates and suggests process ...
Senior Data Engineer, Finance
Virginia, IL · On-site +1
$103K - $141K/yr
At Genesys, we help organizations create better customer experiences through AI-powered experience ... You will operate with high autonomy, influencing architecture, engineering standards, and cross ...
New
Senior Data Engineer, Finance
Virginia, IL · On-site +1
$103K - $141K/yr
At Genesys, we help organizations create better customer experiences through AI-powered experience ... You will operate with high autonomy, influencing architecture, engineering standards, and cross ...
New
AI Architect (Presales)
Oregon, IL · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineer contextual AI experiences that use real-time customer data, interaction history ...
AI Architect (Presales)
Oregon, IL · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineer contextual AI experiences that use real-time customer data, interaction history ...
... engineering, and LLM-based conversational AI. * Practical experience developing and deploying Genesys solutions with Genesys tools such as Genesys Cloud, Architect, Dialog Engine, Composer, Designer ...
... engineering, and LLM-based conversational AI. * Practical experience developing and deploying Genesys solutions with Genesys tools such as Genesys Cloud, Architect, Dialog Engine, Composer, Designer ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... You will operate independently across engineering, design, enablement, and partner stakeholders ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... You will operate independently across engineering, design, enablement, and partner stakeholders ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Collaborate cross-functionally with Sales Engineering, Professional Services, and Marketing to ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Collaborate cross-functionally with Sales Engineering, Professional Services, and Marketing to ...
Job Title: Telecom Voice Engineer Job Location: Rolling Meadows - Illinois Job Type: Contract ... Deep expertise in Genesys Cloud architecture call routing and telephony integrations * Demonstrated ...
Quick apply
Job Title: Telecom Voice Engineer Job Location: Rolling Meadows - Illinois Job Type: Contract ... Deep expertise in Genesys Cloud architecture call routing and telephony integrations * Demonstrated ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Sales Engineering, and Marketing roles - establishing the team as a proven pipeline of future ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Sales Engineering, and Marketing roles - establishing the team as a proven pipeline of future ...
IT FinOps Analyst
Virginia, IL · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Prepare regular cost reports and dashboards that give engineering, finance, and business ...
IT FinOps Analyst
Virginia, IL · On-site
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Prepare regular cost reports and dashboards that give engineering, finance, and business ...
IVR Developer
Chicago, IL · On-site
Required : • Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development. • Experience in Genesys composer ...
IVR Developer
Chicago, IL · On-site
Required : • Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development. • Experience in Genesys composer ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineering teams * Proven success supporting large, complex enterprise customers with multi-year ...
At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineering teams * Proven success supporting large, complex enterprise customers with multi-year ...
Lead Forward Deployed Engineer / Applied AI / Hybrid in Chicago
Chicago, IL · On-site
$105K - $139K/yr
Twilio, Genesys, Five9, or related telephony platforms * Experience with LLMs and AI-enabled ... Client-facing implementation or solutions engineering background * Experience with LangChain ...
Lead Forward Deployed Engineer / Applied AI / Hybrid in Chicago
Chicago, IL · On-site
$105K - $139K/yr
Twilio, Genesys, Five9, or related telephony platforms * Experience with LLMs and AI-enabled ... Client-facing implementation or solutions engineering background * Experience with LangChain ...
Lead Forward Deployed Engineer / Applied AI / Hybrid in Chicago
Chicago, IL · Hybrid
$105K - $139K/yr
Twilio, Genesys, Five9, or related telephony platforms * Experience with LLMs and AI-enabled ... Client-facing implementation or solutions engineering background * Experience with LangChain ...
Lead Forward Deployed Engineer / Applied AI / Hybrid in Chicago
Chicago, IL · Hybrid
$105K - $139K/yr
Twilio, Genesys, Five9, or related telephony platforms * Experience with LLMs and AI-enabled ... Client-facing implementation or solutions engineering background * Experience with LangChain ...
Familiarity with PathWave RF Synthesis (Genesys) U.S. Citizenship and eligibility to obtain a US Government Secret security clearance or Sr. Principal Electronics Engineer Basic Qualifications:
Familiarity with PathWave RF Synthesis (Genesys) U.S. Citizenship and eligibility to obtain a US Government Secret security clearance or Sr. Principal Electronics Engineer Basic Qualifications:
Familiarity with PathWave RF Synthesis (Genesys) * U.S. Citizenship and eligibility to obtain a US Government Secret security clearance. or Sr. Principal Electronics Engineer Basic Qualifications:
Familiarity with PathWave RF Synthesis (Genesys) * U.S. Citizenship and eligibility to obtain a US Government Secret security clearance. or Sr. Principal Electronics Engineer Basic Qualifications:
Genesys Engineer information
See Illinois salary details
$31.64 - $34.38
12% of jobs
$34.38 - $37.12
5% of jobs
$38.45 is the 25th percentile. Wages below this are outliers.
$37.12 - $39.87
17% of jobs
The median wage is $42.23 / hr.
$39.87 - $42.61
19% of jobs
$42.61 - $45.35
14% of jobs
$47.86 is the 75th percentile. Wages above this are outliers.
$45.35 - $48.09
9% of jobs
$48.09 - $50.83
3% of jobs
$50.83 - $53.58
3% of jobs
$53.58 - $56.32
3% of jobs
$56.32 - $59.06
3% of jobs
$59.06 - $61.80
12% of jobs
$31
$44
$61
How much do genesys engineer jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for genesys engineer in Illinois is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $39.44 and $48.30 per hour, depending on experience, location, and employer.
What is a Genesys engineer?
A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.
What are the key skills and qualifications needed to thrive as a Genesys engineer?
To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.
What are some common challenges Genesys engineers face in their daily work?
Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.
What are the most commonly searched types of Genesys Engineer jobs in Illinois?
The most popular types of Genesys Engineer jobs in Illinois are:
What are popular job titles related to Genesys Engineer jobs in Illinois?
For Genesys Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer jobs in Illinois look for?
The top searched job categories for Genesys Engineer jobs in Illinois are:
Full-time
Re-posted 4 days ago
Job description
Job Summary:
Syntricate Technologies is seeking a Genesys Developer to work onsite in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, as well as addressing complex problems related to Genesys systems.
Responsibilities:
• Provide technical expertise in all aspects of IVR solution design and application development
• Excellent analytical skills
• Must have the ability to understand problems, identify root cause and derive potential solutions
Qualifications:
Required:
• Experience in Genesys composer v8.1.561.29 Installation and call flow development/deployment
• Should have performed Genesys Engage On-Premises 9.x implementation and configurations.
• Knowledge of SIP infrastructure, Genesys framework, Nuance Speech Recognition, Genesys Voice Portal.
• Experience with implementing complex solutions involving Web Services, SOAP, VXML and Voice Object
• Provide technical expertise in all aspects of IVR solution design and application development
• Excellent analytical skills.
• Must have the ability to understand problems, identify root cause and derive potential solutions.
• Proficient in Oracle/MSSQL/RDBMS concepts
Preferred:
• Genesys Certifications Preferred.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is seeking a Genesys Developer to work onsite in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, as well as addressing complex problems related to Genesys systems.
Responsibilities:
• Provide technical expertise in all aspects of IVR solution design and application development
• Excellent analytical skills
• Must have the ability to understand problems, identify root cause and derive potential solutions
Qualifications:
Required:
• Experience in Genesys composer v8.1.561.29 Installation and call flow development/deployment
• Should have performed Genesys Engage On-Premises 9.x implementation and configurations.
• Knowledge of SIP infrastructure, Genesys framework, Nuance Speech Recognition, Genesys Voice Portal.
• Experience with implementing complex solutions involving Web Services, SOAP, VXML and Voice Object
• Provide technical expertise in all aspects of IVR solution design and application development
• Excellent analytical skills.
• Must have the ability to understand problems, identify root cause and derive potential solutions.
• Proficient in Oracle/MSSQL/RDBMS concepts
Preferred:
• Genesys Certifications Preferred.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US