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Genesys Developer Jobs in Illinois (NOW HIRING)

Genesys

Technical Account Manager

Ohio, IL · Remote

Collaborate with the Genesys Customer Care experts and DevOps specialists by making best effort to reproduce your customers' issues, as well as providing insight into their history, timelines ...

New

Genesys

Staff AI Platform Engineer

Virginia, IL · Remote

At Genesys, we help organizations create better customer experiences through AI-powered experience ... DevOps, or IT operations within enterprise environments * At least 4 years of experience building ...

Genesys

IT FinOps Analyst

Virginia, IL

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Prepare regular cost reports and dashboards that give engineering, finance, and business ...

New

Radwell International

Solution Architect

Downers Grove, IL

$62.75 - $82.75/hr

Strong communication skills across engineering and business stakeholders. Preferred Qualifications * Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud. * Exposure to data platforms ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

Platform Developer II (PD2) and/or Application Architect strongly preferred. • Salesforce Admin ... Preferred : • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

Platform Developer II (PD2) and/or Application Architect strongly preferred. • Salesforce Admin ... Preferred : • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys ...

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$55

$74

How much do genesys developer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for genesys developer in Illinois is $55.48, according to ZipRecruiter salary data. Most workers in this role earn between $49.62 and $63.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the most commonly searched types of Genesys Developer jobs in Illinois? The most popular types of Genesys Developer jobs in Illinois are:
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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $115,392 per year, or $55.5 per hour.

Voice Engineer with Genesys Cloud

Staffingine LLC

Rolling Meadows, IL • On-site

Contractor

Re-posted 5 days ago

Job description

Job Title: Voice Engineer with Genesys Cloud
Job Location: Rolling Meadows, IL
Job Type: Contract

Job Description:

  • Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
  • Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
  • Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
  • Handle the Genesys Cloud platform including user accounts permissions and access control
  • Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
  • Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required:

  • Genesys Cloud
  • Cisco Unified Communications Manager Call Manager
  • Cisco Unity Connection
  • Voice Gateways
  • SIP Trunking
  • Voice Codecs
  • Troubleshooting and Problemsolving Skills
  • Network Security Principles and Best Practices
  • Strong understanding of VoIP SIP and other voice technologies
  • Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
  • Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
  • Experience with contact center technologies and workflows is a plus
  • Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
  • Experience with Corporate Restructuring Activities
  • Experience with Network Diagrams and Documentation
  • Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

  • Communication and Interpersonal Skills
  • Collaboration with Cross Functional Teams
  • Technical Support to Endusers
  • Flexibility for System Maintenance and Upgrades