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Genesys Developer Jobs in Chicago, IL (NOW HIRING)

Radwell International

Solution Architect

Downers Grove, IL

$62.75 - $82.75/hr

Strong communication skills across engineering and business stakeholders. Preferred Qualifications * Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud. * Exposure to data platforms ...

KPMG

Director, Salesforce AI Specialist

Chicago, IL · On-site

$57.25 - $75.75/hr

Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using ... Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce ...

Endeavor Health

Contact Center Engineer II

Skokie, IL · On-site

$41.64 - $64.54/hr

Individual utilizes advanced systems, scripting and developer skills to execute project work ... This role will help us transition from legacy contact-center platforms to a more unified Genesys ...

Endeavor Health

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Individual utilizes advanced systems, scripting and developer skills to execute project work ... This role will help us transition from legacy contact-center platforms to a more unified Genesys ...

Pwc

Contact Center Transformation - Director

Chicago, IL · On-site

$155K - $410K/yr

... engineering within our Advisory practice. Your role will involve setting strategic directions and ... and Genesys CloudCX - Driving the development and customization of contact center software to ...

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How much do genesys developer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for genesys developer in Chicago, IL is $58.98, according to ZipRecruiter salary data. Most workers in this role earn between $52.74 and $67.84 per hour, depending on experience, location, and employer.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What are the most commonly searched types of Genesys Developer jobs in Chicago, IL?

The most popular types of Genesys Developer jobs in Chicago, IL are:

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For Genesys Developer jobs in Chicago, IL, the most frequently searched job titles are:

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Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 8% Part Time, 12% Contract, and 1% Nights. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $122,670 per year, or $59 per hour.

Voice Engineer with Genesys Cloud

Rolling Meadows, IL • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 23 days ago

Job description

Job Title: Voice Engineer with Genesys Cloud
Job Location: Rolling Meadows, IL
Job Type: Contract

Job Description:

  • Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
  • Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
  • Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
  • Handle the Genesys Cloud platform including user accounts permissions and access control
  • Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
  • Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required:

  • Genesys Cloud
  • Cisco Unified Communications Manager Call Manager
  • Cisco Unity Connection
  • Voice Gateways
  • SIP Trunking
  • Voice Codecs
  • Troubleshooting and Problemsolving Skills
  • Network Security Principles and Best Practices
  • Strong understanding of VoIP SIP and other voice technologies
  • Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
  • Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
  • Experience with contact center technologies and workflows is a plus
  • Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
  • Experience with Corporate Restructuring Activities
  • Experience with Network Diagrams and Documentation
  • Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

  • Communication and Interpersonal Skills
  • Collaboration with Cross Functional Teams
  • Technical Support to Endusers
  • Flexibility for System Maintenance and Upgrades