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Genesys Developer Jobs in Chicago, IL (NOW HIRING)

Radwell International

Solution Architect

Downers Grove, IL

$62.75 - $82.75/hr

Strong communication skills across engineering and business stakeholders. Preferred Qualifications * Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud. * Exposure to data platforms ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

Platform Developer II (PD2) and/or Application Architect strongly preferred. • Salesforce Admin ... Preferred : • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

Platform Developer II (PD2) and/or Application Architect strongly preferred. • Salesforce Admin ... Preferred : • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

Platform Developer II (PD2) and/or Application Architect strongly preferred. • Salesforce Admin ... Preferred : • Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk, Genesys ...

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Individual utilizes advanced systems, scripting and developer skills to execute project work ... and Genesys. What you will do: * Executes on objectives related to the on-going maintenance ...

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Genesys Developer information

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How much do genesys developer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for genesys developer in Chicago, IL is $58.98, according to ZipRecruiter salary data. Most workers in this role earn between $52.74 and $67.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Developer position, and why are they important?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys Developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys Developer job?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the most commonly searched types of Genesys Developer jobs in Chicago, IL? The most popular types of Genesys Developer jobs in Chicago, IL are:
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What job categories do people searching Genesys Developer jobs in Chicago, IL look for? The top searched job categories for Genesys Developer jobs in Chicago, IL are:
Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in Chicago, IL as of July 2026, with employment types broken down into 87% Full Time, 2% Part Time, 1% Temporary, and 10% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $122,670 per year, or $59 per hour.
Genesys Developer/Architect

Genesys Developer/Architect

Indotronix International Corporation

Oak Brook, IL • On-site

Full-time

Posted 15 days ago

Job description

Genesys Developer/Architect | Oak Brook, Illinois, United States Job Summary: Genesys Developer/Architect (Remote - Oak Brook, IL) About the Role Join a transformative team as a Genesys Developer/Architect, driving the evolution of our contact center technology. You'll play a pivotal role in rebuilding and expanding our Genesys environment, integrating advanced AI and Workforce Management (WFM) capabilities. This is your opportunity to shape the future of customer engagement in a remote, collaborative setting. Responsibilities - Architect and design AI-powered contact center solutions using Genesys Cloud CX - Lead migration and expansion projects, moving from on-premise to cloud environments - Troubleshoot and resolve high-volume technical issues (approx. 300 tickets/month) - Onboard new service lines and clinics onto the Genesys platform - Collaborate with stakeholders to identify business needs and deliver technology-driven solutions - Build proof-of-concept demos and develop solution blueprints - Provide hands-on technical guidance on AI model integration and automation workflows - Develop best practices, technical documentation, and training materials - Act as a trusted advisor, navigating diverse technology challenges Required Skills and Experience - 3-5 years experience migrating from on-premise to Genesys Cloud CX or implementing Genesys Cloud CX - Proven ability to troubleshoot and support onboarding of new service lines - Experience with contact center operations and telecom providers - Some architecture experience with Genesys solutions Preferred Skills - Experience in the healthcare industry - Background in training end-users or developing training materials Benefits - Strong potential for contract extension - 100% remote role - work from anywhere - High-impact projects with career advancement opportunities - Access to leading-edge AI and cloud technologies - Collaborative and supportive team culture How to Apply Ready to make a difference? Submit your resume now to join a forward-thinking team with exclusive opportunities for growth.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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